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Reservations Associate Jobs in Tennessee (NOW HIRING)

Omni Hotels

Reservations Coordinator

Nashville, TN

$16.75 - $21.25/hr

The Omni Nashville Hotel's associates enjoy a dynamic and exciting work environment, comprehensive ... Make / Change / Cancel reservations. * Liaise with Sales Team and Convention Services in ...

Omni Hotels & Resorts

Reservations Coordinator

Nashville, TN · On-site

$16.75 - $21.25/hr

The Omni Nashville Hotel's associates enjoy a dynamic and exciting work environment, comprehensive ... Make / Change / Cancel reservations. * Liaise with Sales Team and Convention Services in ...

Marriott

Group Services Agent

Nashville, TN · On-site

$19.50/hr

Additional Information Job Number 26060114 Job Category Reservations Location 2800 Opryland Dr ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Traveling with Tasha

Customer Care Associate

Knoxville, TN · Remote

$13.75 - $19/hr

About the job Customer Care Associate Overview We are hiring a Customer Relations Specialist to ... In this role, you will assist clients in exploring travel options, coordinating reservations, and ...

NashvilleHR

Reservation Specialist

Nashville, TN · On-site

$17/hr

... reservations. This role involves selling tickets on-site and guiding guests to various attractions. Ticketing Associates have a passion for providing excellent customer service and a commitment to ...

Toyota/Lexus of Knoxville

Rental Car Associate

Knoxville, TN · On-site

$13.75 - $19/hr

Answer telephones and book reservations when customers inquire about rental vehicles. * Correspond ... Dealership Benefits Insurance plans available for eligible full time associates Medical Insurance ...

Toyota/Lexus of Knoxville

Rental Car Associate

Knoxville, TN · On-site

$13.75 - $19/hr

Answer telephones and book reservations when customers inquire about rental vehicles. * Correspond ... Dealership Benefits Insurance plans available for eligible full time associates Medical Insurance ...

Park Tower Inn

Front Desk Associate

Pigeon Forge, TN

$14 - $17/hr

Job Summary: The Front Desk Associate at a limited-service hotel is responsible for providing ... Reservations: * Handle reservations made by phone, email, or online platforms. * Confirm ...

Park Tower Inn

Front Desk Associate

Pigeon Forge, TN

$14 - $17/hr

Job Summary: The Front Desk Associate at a limited-service hotel is responsible for providing ... Reservations: * Handle reservations made by phone, email, or online platforms. * Confirm ...

Marriott

Group Services Agent

Nashville, TN

$15.50 - $19.25/hr

... reservations) by inputting the correct code and rate into the reservation system. Follow proper ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott International

Group Services Agent

Nashville, TN · On-site

$19.50/hr

... reservations) by inputting the correct code and rate into the reservation system. Follow proper ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Athena Hospitality Group

Front Desk Associate

Jackson, TN · On-site

$11.75 - $15/hr

Front Desk Associate Job Summary: We are seeking a friendly and professional Front Desk Associate ... Answer phone calls and respond to inquiries regarding hotel services and reservations * Handle ...

Athena Hospitality Group

Front Desk Associate

Jackson, TN

$13.25 - $17/hr

Front Desk Associate Job Summary: We are seeking a friendly and professional Front Desk Associate ... Answer phone calls and respond to inquiries regarding hotel services and reservations * Handle ...

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Reservations Associate information

What is the difference between Reservations Associate vs Front Desk Agent?

AspectReservations AssociateFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentCall centers, booking platforms, hotel reservationsHotel front desk, reception area
Industry UsageHotels, travel agencies, resortsHotels, motels, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, providing information

Reservations Associates focus on managing bookings and reservations primarily through phone or online systems, while Front Desk Agents handle guest check-ins, check-outs, and on-site guest services. Both roles require customer service skills and are common in the hospitality industry, but Reservations Associates are more reservation-centric, whereas Front Desk Agents provide direct guest support at the property.

What are some common challenges faced by Reservations Associates and how can they be managed?

Reservations Associates often handle high call volumes and must manage multiple booking requests simultaneously, which can be challenging during peak travel seasons. Staying organized and using the reservation system efficiently are key to managing these demands. Additionally, Associates may encounter last-minute changes or upset customers, so strong communication and problem-solving skills are essential. Regular training on system updates and customer service best practices can help Reservations Associates handle these situations effectively and maintain a positive guest experience.

What are Reservations Associates?

Reservations Associates are professionals who assist customers with booking and managing reservations for services such as hotels, airlines, restaurants, or rental agencies. They handle inquiries, provide information about availability and pricing, process bookings, and often resolve customer issues or changes. Their role requires strong communication skills, attention to detail, and knowledge of reservation systems to ensure a smooth and efficient booking experience for clients.

What are the key skills and qualifications needed to thrive as a Reservations Associate, and why are they important?

To excel as a Reservations Associate, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling, often supported by a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera, Sabre, or Amadeus) and basic computer applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you handle guest inquiries efficiently and maintain positive interactions. These competencies ensure accurate bookings, high guest satisfaction, and smooth operational flow within hospitality or travel organizations.
What are the most commonly searched types of Reservations jobs in Tennessee? The most popular types of Reservations jobs in Tennessee are:
Reservations Associate jobs near you
Infographic showing various Reservations Associate job openings in Tennessee as of May 2026, with employment types broken down into 7% Full Time, 91% Part Time, 1% Temporary, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Reservations Coordinator

Reservations Coordinator

Omni Hotels

Nashville, TN

$16.75 - $21.25/hr

Other

PTO

Posted 14 days ago

Omni Hotels rating

6.9

Company rating: 6.9 out of 10

Based on 143 frontline employees who took The Breakroom Quiz

28th of 105 rated hotels

Job description

Omni Nashville Hotel
The Omni Nashville Hotel was specially created to be an authentic expression of Nashville's vibrant music culture. Across from the Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city's distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville.
The Omni Nashville Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.
Omni Nashville Hotel is excited to offer competitive wages and benefits, growth opportunities, paid time off, and hotel stay discounts! If you love hospitality, and have a passion to serve others then you'll love working with the Omni Nashville Hotel - apply today!
Overview:
Meticulously manage and oversee the Group Reservation process. Assist the Director of Revenue Management and Reservations Manager in daily duties including answering phones, filing and computer work.
Responsibilities:
  • Maintain positive guest relations at all times
  • Able to perform job functions with attention to detail, speed and accuracy
  • Able to prioritize and organize work
  • Make / Change / Cancel reservations.
  • Liaise with Sales Team and Convention Services in coordinating group bookings
  • Handle mail / correspondence.
  • Process confirmations as needed.
  • Enter/maintain Group blocks in the PMS system.
  • Input group blocks in Epitome within 24 hours of receipt following the LSOP on building group blocks.
  • Maintenance of group blocks to release room types not required as rooms pickup.
  • Upkeep and maintenance of complete detailed group files for every documentation regarding the group from the contract to the group resume.
  • Verification of the VIP, ETA, billing, arrival and departure dates, room types based upon group resumes prior to the weekly revenue meeting.
  • Ensure that group blocks, group lists, group billing and cutoff dates are maintained.
  • Process Rooming Lists accurately and in a timely manner.
  • Check rooming list for accuracy.
  • Pre-block all group needs for suites or connecting rooms.
  • Ensure all group billing, routing, master accounts, A/R accounts are set in compliance with Omni SOP's.
  • Follow all Omni Credit Policies.
  • Control suite inventory and specialty rooms according to suite request policy.
  • Monitor group pickup and advise DORM if group should be re-forecasted.
  • Report to the DORM any changes in group pickup that would affect selling strategies.
  • Adhere to the selling strategies set by the DORM.
  • Check Daily arrivals to ensure accurate reservations.
  • Attend Pre-Convention Meetings, Resume Meetings, Group Pick up Meetings and Reservations Departmental meetings.
Qualifications:
  • Strong keyboard skills.
  • Must be able to analyze situations and make decisions that meet and exceed the expectations of the hotel.
  • Ability to learn and master multiple software systems.
  • Strong working knowledge of Microsoft Excel.
  • Must be organized with the ability to handle multiple tasks.
  • Previous hotel experience in a Reservations, Front Office, Sales and Marketing or Accounting environment is preferred.
  • Maintain a professional business appearance, attitude, and performance.
  • Must be able to work a variety of shifts, including weekends and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

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