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Reservation Jobs in Michigan (NOW HIRING)

City of Birmingham, Michigan

Park Attendant

Birmingham, MI · On-site

$16.55 - $21.79/hr

Resolve reservation conflicts/disputes and escalate to supervisor when needed. * Communicate effectively, including: * Understand and carry out written and oral instructions. * Prepare and respond to ...

Birmingham, MI

Park Attendant

Birmingham, MI

$13.25 - $17/hr

Resolve reservation conflicts/disputes and escalate to supervisor when needed. * Communicate effectively, including: * Understand and carry out written and oral instructions. * Prepare and respond to ...

City of Birmingham, Michigan

Park Attendant

Birmingham, MI · On-site

$16.55 - $21.79/hr

Resolve reservation conflicts/disputes and escalate to supervisor when needed.Communicate effectively, including:Understand and carry out written and oral instructions.Prepare and respond to email ...

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All JobsReservation JobsReservation Jobs in Michigan

Reservation information

See Michigan salary details

$25.3K

$52.1K

$95K

How much do reservation jobs pay per year?

As of Aug 14, 2026, the average yearly pay for reservation in Michigan is $52,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $61,000.00 per year, depending on experience, location, and employer.

What are reservations in the hospitality industry?

Reservations in the hospitality industry refer to the process of booking or securing a spot, such as a room in a hotel, a table at a restaurant, or a seat on a flight, ahead of time. This ensures that the customer has a guaranteed place or service at their preferred date and time. Managing reservations often involves handling customer inquiries, confirming bookings, updating schedules, and coordinating with other staff to ensure a smooth experience for guests. Reservation agents play a key role in customer service and operational efficiency.

What is the difference between Reservation vs Reservation Agent?

AspectReservation
RoleReservation involves the overall process of booking and managing reservations, often performed by reservation agents or specialists.
CredentialsTypically requires customer service skills, familiarity with booking systems, and sometimes certifications in hospitality management.
Work EnvironmentOffice settings, call centers, or online platforms within hotels, airlines, or travel agencies.

Reservation is a broad process encompassing booking, managing, and confirming reservations, often handled by reservation agents. Reservation agents are specific professionals responsible for executing these tasks, providing customer service, and ensuring accurate bookings. While reservation refers to the entire process, reservation agents are the personnel who perform these duties daily.

How much do reservation agents make in the US?

Reservation agents in the US typically earn a median hourly wage of around $13 to $16, with annual salaries ranging from approximately $27,000 to $33,000. Earnings can vary based on experience, location, and the industry they work in, such as travel, hospitality, or customer service. Many reservation agents also receive benefits and may work part-time or full-time schedules.

How to become a reservationist?

To become a reservationist, candidates typically need a high school diploma or equivalent and strong customer service skills. Experience with reservation systems or booking software is often preferred, and some employers may require certification or training in specific booking platforms. Good communication and organizational skills are essential for managing reservations efficiently.

What are the main challenges faced by reservation agents and how can they be managed effectively?

Reservation agents often handle high volumes of inquiries, manage last-minute changes, and resolve booking conflicts, which can be stressful during peak times. Effective communication skills, attention to detail, and proficiency with reservation software are essential to manage these challenges. Building strong customer service skills and staying organized help agents handle multiple requests efficiently and maintain a positive experience for clients. Additionally, agents frequently collaborate with other departments, such as sales or operations, to ensure seamless service and resolve any issues promptly.

What are the key skills and qualifications needed to thrive as a reservation agent, and why are they important?

To thrive as a Reservation Agent, you need strong organizational skills, attention to detail, and proficiency in customer service, typically supported by at least a high school diploma. Familiarity with reservation software systems (such as Opera or Sabre), booking platforms, and basic office applications is crucial. Excellent communication, problem-solving abilities, and a calm demeanor under pressure are standout soft skills. These qualifications are essential for ensuring accurate bookings, customer satisfaction, and efficient handling of high-volume inquiries in hospitality or travel settings.

What are the most commonly searched types of Reservation jobs in Michigan?

The most popular types of Reservation jobs in Michigan are:

Reservation jobs near you
Infographic showing various Reservation job openings in Michigan as of August 2026, with employment types broken down into 76% Full Time, 20% Part Time, 2% Temporary, and 2% Contract. Highlights an 95% Physical, and 5% Remote job distribution, with an average salary of $52,098 per year, or $25 per hour.

SER Call Center Agent PT - 2230

Saginaw Chippewa Indian Tribe

Mount Pleasant, MI • On-site

$16.01/hr

Part-time

Re-posted 15 days ago

Job description

OPEN TO THE PUBLIC
PART TIME
SHIFT: TBD
WAGE: $16.01
POSTED DATES: 8/3/2026-8/13/2026
Eligible Employer for Public Student Loan Forgiveness as a U.S. federal, state, local or tribal government
Position Summary:
  • Under the supervision of the Call Center Lead Agent, assist guests in a prompt, professional, and friendly manner in order to achieve the objectives, goals and expectations set for the department in a fast-paced, high call volume environment.

Essential Duties and Responsibilities:
  • Present a friendly, professional, non-rushed approach when answering phones. Follow scripted guest greeting and farewell to include proper telephone etiquette; consistently provide a first-class experience.
  • Maintain knowledge of all properties, including but not limited to, Soaring Eagle Casino & Resort, Soaring Eagle Waterpark & Hotel, Saganing Eagles Landing Casino & Hotel, The Retreat at Soaring Eagle, Soaring Eagle Hideaway RV Park, and the local area. Respond to guest questions about the hotels, facilities and amenities offered and information regarding local areas.
  • Obtain all required reservation information quickly, accurately, and pleasantly from callers. Ensure all "special requests" of our guests are properly handled. Match guests requests to the best reservation value that meets the guests needs and preferences.
  • Upsell and suggest the use of the hotels outlets and services.
  • Inform guests of policies and procedures as required by the hotel.
  • Create, verify, modify, or cancel room and site reservations; process online reservations.
  • Assist Players Club Members with free room offers.
  • Complete call backs for any newly release monthly offers with a held room.
  • Work with the hotel reservation computer system to maintain up-to-the-minute accurate reservation information on all guests.
  • Monitor the perpetual inventory and availability of rooms to be sold at all times.
  • Address guest complaints to the best of abilities before turning it over to the Lead Agent, Supervisor or Manager.
  • Work with other staff members in a positive, professional, and cooperative manner. Help provide information and assistance to ensure the smooth running of hotel operations that feature a first-class guest experience.
  • Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
  • Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.
  • The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

Contacts/Purpose of Contacts:
  • Contact with the general public, guests of the resort and casino, and employees of the organization in a positive, professional, helpful, and upbeat manner that reflects the high standards of the casino and resort.
  • Contact with department management and staff to communicate day to day operational needs to ensure proper distribution of information and follow up.

Minimum Qualifications:
  • High School Diploma or GED.
  • Must be at least 18 years of age.
  • One year of customer service work experience.
  • Must be able to pass a typing test of at least 30 wpm.
  • Must be available to work all three shifts including weekends and holidays.
  • Must be able to obtain and maintain a gaming license to meet the employment eligibility requirements as they pertain to the position.

Desired Qualifications:
  • Previous reservation experience with hotel, car rental, airline, cruise ship or travel agency.

License, Certification, or Special Requirements:
  • Native American preference shall apply to all positions.

Knowledge, Skills, and Abilities:
  • Knowledge of reservation systems.
  • Knowledge of all gaming amenities and terminology.
  • Knowledgeable of accommodations, features, amenities packages, events, rates and promotions at all Soaring Eagle Properties.
  • Knowledge of the conference services and front desk areas.
  • Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, PowerPoint and reservation systems.
  • Skill in organizing work.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to present a friendly and outgoing personality; be tactful and diplomatic.
  • Ability to be professional, self-motivated, enjoy dealing with people, and provide a positive experience to guests and associates.
  • Ability to create, compose, and edit written materials.
  • Ability to gather data, compile information, and prepare reports.
  • Ability to provide compelling information to increase room
  • Ability to provide a positive experience to hotel guests and fellow associates.
  • Ability to work with a friendly and outgoing personality, and a pleasant voice and demeanor.

Physical Demands:
  • Frequent use of hands, wrists, fingers associated with computer and telephone operation.
  • Required to sit for extended periods of time.
  • Occasionally standing and walking throughout the casino and resort.
  • Frequent talking and listening.
  • Occasionally lift and/or move up to 20 pounds.

Work Environment:
  • Normal office environment.
  • Extended hours and irregular shifts may be required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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