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Reservation Jobs in Michigan (NOW HIRING)

Hotel Investment Services

Front Desk Agent

Mackinac Island, MI · On-site

$13.50 - $17/hr

Processing all reservation requests, changes, and cancellations received by phone, fax, or email. * Identify guest reservation needs and determine appropriate room type. Verify availability of room ...

Hotel Investment Services

Night Audit

Mackinac Island, MI · On-site

$14.25 - $19/hr

Processing all reservation requests, changes, and cancellations received by phone, fax, or email. * Identify guest reservation needs and determine appropriate room type. Verify availability of room ...

Hotel Investment Services

Night Auditor

Mackinac Island, MI · On-site

$14.25 - $19/hr

Processing all reservation requests, changes, and cancellations received by phone, fax, or email. * Identify guest reservation needs and determine appropriate room type. Verify availability of room ...

Hotel Investment Services

Night Auditor

Mackinac Island, MI

$14.25 - $19/hr

Processing all reservation requests, changes, and cancellations received by phone, fax, or email. * Identify guest reservation needs and determine appropriate room type. Verify availability of room ...

Recar

Accounts Receivable Manager

Troy, MI · Remote

Own daily cash application across reservation deposits, vehicle balance payments, and merchandise sales, ensuring each cash event ties to the correct customer and order. * Manage refunds, chargebacks ...

The Auto Club Group

Travel Agent

Warren, MI · On-site

Consummates sales by making necessary travel arrangements to include reservation, collection of money, and processing of documents. Receives and resolves customer complaints. Maintains specified ...

Benihana - Troy

Host/Hostess

Troy, MI

$16 - $19/hr

Answer incoming phone calls, provide information, and handle reservation inquiries * Assist with concierge outreach and brand representation at off-site events * Monitor the dining area, update the ...

New

The Auto Club Group

Travel Agent

Warren, MI

Consummates sales by making necessary travel arrangements to include reservation, collection of money, and processing of documents. Receives and resolves customer complaints. Maintains specified ...

ECHELON KABAA OPCO LLC

Bar Huna Host

Ann Arbor, MI · On-site

The key responsibility of the Host/Hostess involves greeting Guests, running our books, managing our reservation systems, managing our Guest book, seating Guests, and answering phones. The Host ...

Benihana

Host/Hostess

Troy, MI · On-site

$16 - $19/hr

Answer incoming phone calls, provide information, and handle reservation inquiries * Assist with concierge outreach and brand representation at off-site events * Monitor the dining area, update the ...

Benihana - Troy

Host

Troy, MI

$13.25 - $16.75/hr

Answer incoming phone calls, provide information, and handle reservation inquiries * Assist with concierge outreach and brand representation at off-site events * Monitor the dining area, update the ...

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All JobsReservation JobsReservation Jobs in Michigan

Reservation information

See Michigan salary details

$25.3K

$52.1K

$95K

How much do reservation jobs pay per year?

As of Jul 14, 2026, the average yearly pay for reservation in Michigan is $52,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $61,000.00 per year, depending on experience, location, and employer.

What are reservations in the hospitality industry?

Reservations in the hospitality industry refer to the process of booking or securing a spot, such as a room in a hotel, a table at a restaurant, or a seat on a flight, ahead of time. This ensures that the customer has a guaranteed place or service at their preferred date and time. Managing reservations often involves handling customer inquiries, confirming bookings, updating schedules, and coordinating with other staff to ensure a smooth experience for guests. Reservation agents play a key role in customer service and operational efficiency.

What is the difference between Reservation vs Reservation Agent?

AspectReservation
RoleReservation involves the overall process of booking and managing reservations, often performed by reservation agents or specialists.
CredentialsTypically requires customer service skills, familiarity with booking systems, and sometimes certifications in hospitality management.
Work EnvironmentOffice settings, call centers, or online platforms within hotels, airlines, or travel agencies.

Reservation is a broad process encompassing booking, managing, and confirming reservations, often handled by reservation agents. Reservation agents are specific professionals responsible for executing these tasks, providing customer service, and ensuring accurate bookings. While reservation refers to the entire process, reservation agents are the personnel who perform these duties daily.

What are the main challenges faced by reservation agents and how can they be managed effectively?

Reservation agents often handle high volumes of inquiries, manage last-minute changes, and resolve booking conflicts, which can be stressful during peak times. Effective communication skills, attention to detail, and proficiency with reservation software are essential to manage these challenges. Building strong customer service skills and staying organized help agents handle multiple requests efficiently and maintain a positive experience for clients. Additionally, agents frequently collaborate with other departments, such as sales or operations, to ensure seamless service and resolve any issues promptly.

What are the key skills and qualifications needed to thrive as a Reservation Agent, and why are they important?

To thrive as a Reservation Agent, you need strong organizational skills, attention to detail, and proficiency in customer service, typically supported by at least a high school diploma. Familiarity with reservation software systems (such as Opera or Sabre), booking platforms, and basic office applications is crucial. Excellent communication, problem-solving abilities, and a calm demeanor under pressure are standout soft skills. These qualifications are essential for ensuring accurate bookings, customer satisfaction, and efficient handling of high-volume inquiries in hospitality or travel settings.
What are the most commonly searched types of Reservation jobs in Michigan? The most popular types of Reservation jobs in Michigan are:
Reservation jobs near you
Front Desk Agent

Front Desk Agent

Hotel Investment Services

Mackinac Island, MI

$13.50 - $17/hr

Other

Re-posted 12 days ago

Job description

Harbour View Inn is situated on Main Street on historic Mackinac Island. With 80% of the island protected by a Michigan State Park the island is flush with outdoor recreational activities while having a vibrant business community and tourism industry. Mackinac Island is the number one tourist destination in the Midwest. No cars are on the island, just bicycle, foot and horse traffic. It is like going back in time! With over 10,000 visitors a day it is a great place to live and play. 

We employ approximately 30 people over the course of the summer season from early May through October. We are looking for staff who are energetic and interested in meeting new people from other parts of the country as well as other cultures. 

 The responsibilities of a Front Desk Agent include:

  • Processing all reservation requests, changes, and cancellations received by phone, fax, or email. 
  • Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
  • Follow proper escalation procedures when addressing guest concerns.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. 
  • Comply with quality assurance expectations and standards.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.   

Education and Experience:

  • High school diploma or GED
  • There is no experience needed training on the job provided
  • Work experience as a Hotel Front Desk Agent, receptionist, host/hostess, food and beverage or customer-service based role. Experience (preferred, but not required) with hotel operating applications, like Hilton OnQ, Opera, Infor, etc.
  • Customer service positive attitude and professionalism.
  • Excellent communication and organizational skills, including proficiency in computer applications such as email and Internet navigation 

Apply