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Reservation Jobs in Massachusetts (NOW HIRING)

U-Haul

Reservation Manager

Abington, MA

$16 - $18/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of ...

U-Haul

Reservation Manager

Abington, MA · On-site

$16 - $18/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of ...

U-Haul

Part Time Reservation Agent (in Office)

Woburn, MA · On-site

$16 - $18/hr

Part Time Reservation Agent (In Office) U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced ...

Duxbury Beach Reservation

Property Coordinator

Duxbury, MA · On-site

$24 - $28/hr

The Reservation's mission is to preserve Duxbury Beach to safeguard the adjacent bays and mainland, protect wildlife and vegetation while welcoming the public to enjoy. Position Summary The Property ...

Duxbury Beach Reservation

Property Coordinator

Duxbury, MA · On-site

$24 - $28/hr

The Reservation's mission is to preserve Duxbury Beach to safeguard the adjacent bays and mainland, protect wildlife and vegetation while welcoming the public to enjoy. Position Summary The Property ...

Duxbury Beach Reservation

Field Coordinator

Duxbury, MA · On-site

$45K - $50K/yr

The Reservation's mission is to preserve Duxbury Beach to safeguard the adjacent bays and mainland, protect wildlife and vegetation while welcoming the public to enjoy. Position Summary The Field ...

Duxbury Beach Reservation

Field Coordinator

Duxbury, MA · On-site

$45K - $50K/yr

The Reservation's mission is to preserve Duxbury Beach to safeguard the adjacent bays and mainland, protect wildlife and vegetation while welcoming the public to enjoy. Position Summary The Field ...

Lark Hospitality

Guest Service Supervisor

Rockport, MA · On-site

Ensure reservation notes and guest information are accurate and up to date. * Assist with room assignments and pre-arrival planning. Team Supervision * Provide direction, coaching, and support to ...

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All JobsReservation JobsReservation Jobs in Massachusetts

Reservation information

See Massachusetts salary details

$31.7K

$65.3K

$119K

How much do reservation jobs pay per year?

As of Aug 21, 2026, the average yearly pay for reservation in Massachusetts is $65,280.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $76,400.00 per year, depending on experience, location, and employer.

What are reservations in the hospitality industry?

Reservations in the hospitality industry refer to the process of booking or securing a spot, such as a room in a hotel, a table at a restaurant, or a seat on a flight, ahead of time. This ensures that the customer has a guaranteed place or service at their preferred date and time. Managing reservations often involves handling customer inquiries, confirming bookings, updating schedules, and coordinating with other staff to ensure a smooth experience for guests. Reservation agents play a key role in customer service and operational efficiency.

What are the main challenges faced by reservation agents and how can they be managed effectively?

Reservation agents often handle high volumes of inquiries, manage last-minute changes, and resolve booking conflicts, which can be stressful during peak times. Effective communication skills, attention to detail, and proficiency with reservation software are essential to manage these challenges. Building strong customer service skills and staying organized help agents handle multiple requests efficiently and maintain a positive experience for clients. Additionally, agents frequently collaborate with other departments, such as sales or operations, to ensure seamless service and resolve any issues promptly.

What are the key skills and qualifications needed to thrive as a reservation agent, and why are they important?

To thrive as a Reservation Agent, you need strong organizational skills, attention to detail, and proficiency in customer service, typically supported by at least a high school diploma. Familiarity with reservation software systems (such as Opera or Sabre), booking platforms, and basic office applications is crucial. Excellent communication, problem-solving abilities, and a calm demeanor under pressure are standout soft skills. These qualifications are essential for ensuring accurate bookings, customer satisfaction, and efficient handling of high-volume inquiries in hospitality or travel settings.

What is the difference between Reservation vs Reservation Agent?

AspectReservation
RoleReservation involves the overall process of booking and managing reservations, often performed by reservation agents or specialists.
CredentialsTypically requires customer service skills, familiarity with booking systems, and sometimes certifications in hospitality management.
Work EnvironmentOffice settings, call centers, or online platforms within hotels, airlines, or travel agencies.

Reservation is a broad process encompassing booking, managing, and confirming reservations, often handled by reservation agents. Reservation agents are specific professionals responsible for executing these tasks, providing customer service, and ensuring accurate bookings. While reservation refers to the entire process, reservation agents are the personnel who perform these duties daily.

How much do reservation agents make in the US?

Reservation agents in the US typically earn a median hourly wage of around $13 to $16, with annual salaries ranging from approximately $27,000 to $33,000. Earnings can vary based on experience, location, and the industry they work in, such as travel, hospitality, or customer service. Many reservation agents also receive benefits and may work flexible hours or shifts.

How to become a reservation agent?

To become a reservation agent, candidates typically need a high school diploma or equivalent and strong customer service skills. Experience with booking systems or reservation software is often preferred, and some employers may require certification or training in specific tools. Good communication skills and the ability to handle multiple tasks are important for success in this role.

How to become a reservationist?

To become a reservationist, candidates typically need a high school diploma or equivalent and strong customer service skills. Experience with reservation systems or booking software is often preferred, and some employers may require certification or training in specific booking platforms. Good communication and organizational skills are essential for managing reservations efficiently.

What are the most commonly searched types of Reservation jobs in Massachusetts?

The most popular types of Reservation jobs in Massachusetts are:

What cities in Massachusetts are hiring for Reservation jobs?

Cities in Massachusetts with the most Reservation job openings:

Reservation jobs near you
Infographic showing various Reservation job openings in Massachusetts as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $65,280 per year, or $31.4 per hour.

Reservation Manager

U-Haul

Abington, MA

$16 - $18/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 12 days ago

U-Haul rating

6.0

Company rating: 6.0 out of 10

Based on 520 frontline employees who took The Breakroom Quiz

152nd of 175 rated vehicle equipment hire

Job description

Compensation Range: $16.00 to $18.00 Hourly

Location:

403 Bedford St, Abington, Massachusetts 02351 United States of America

U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of the Traffic Control Manager, your primary focus will be supporting customers, field team members and U-Haul dealerships through reservation placement and distribution of equipment.

U-Haul Offers:

  • Career stability
  • Opportunities for advancement
  • Mindset App Reimbursement
  • Gym Reimbursement Program
  • Health insurance &Prescription plans,if eligible
  • Paid holidays, vacation, and sick days,if eligible
  • Life insurance
  • MetLaw Legal program
  • MetLife auto and home insurance
  • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
  • 401(k) Savings Plan
  • Employee Stock Ownership Plan (ESOP)
  • 24-hour physician available for kids
  • Dental &VisionPlans
  • Business travel insurance
  • You Matter EAP
  • LifeLock Identity Theft Protection
  • Critical Illness/Group Accident Insurance
  • Dave Ramsey's SmartDollar Program


Reservation Manager Agent Responsibilities:

  • Assist with calls from and to customers.
  • Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
  • Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
  • Assist with the Company's U-Box portable storage product.

Minimum Qualifications:

  • High school diploma or equivalent
  • Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
  • Proficient in customer service, time management and multitasking

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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