Reservation Manager Jobs in Portland, OR (NOW HIRING)

Be Part of Portland History: Join the Team at Hearth & Vine

We’re hiring Front of House and Heart of House positions for our upcoming opening in the historic Henry Weinhard Brewery Blocks. Hearth & Vine celebrates the best of Pacific Northwest products and purveyors through New American cooking and a regional wine and beer program.

Set within the historic Henry Weinhard Brewery building in Portland’s Pearl District, Hearth & Vine is a restaurant, bar, and gathering place offering New American cuisine alongside a broad selection of Pacific Northwest wines and beers. The menu is guided by seasonality and classic technique, while the bar features 50 wines by the glass, 20 of which are available on tap, plus a thoughtfully curated roster of regional draft beers. For private gatherings, HW's Malt & Hop House is a dedicated event space, providing a distinct setting for celebrations, meetings, and hosted experiences.

Summary:

The Host plays a pivotal role in creating a positive and welcoming experience for our guests. The Host is the first point of contact for guests, ensuring they feel valued from the moment they walk through the door. The Host will manage reservations, oversee the seating process, and contribute to the overall efficiency and success of the restaurant.

Responsibilities:

• Create a positive and inviting atmosphere by warmly welcoming guests as they enter/exit the restaurant.
• Receive and manage incoming reservations effectively, especially during peak hours.
• Record reservation details accurately in the system and assist in managing guest databases and contact information.
• Organize and prioritize seating arrangements based on reservations and walk-ins.
• Optimize table turnover to ensure efficient use of dining space.
• Provide accurate wait times for guests and keep guests informed about the status of their reservation. Offer guests waiting areas.
• Assist guests with inquiries about the menu, special requests, or other information.
• Collaborate with servers to ensure a smooth and coordinated dining experience.
• Communicate table assignments and special requests to the serving staff.
• Keep the lobby or waiting area clean, organized, and visually appealing.
• Recognize and acknowledge repeat or VIP guests by providing a personalized and attentive experience.
• Accommodate special requests or arrangements for celebrations, dietary restrictions, etc.
• Promote specials, promotions, or additional services to guests when appropriate.
• Handle credit card and cash transactions and process payments accurately.
• Manage takeout orders, coordinating with kitchen staff and ensuring timely pickup.
• Address and resolve guest concerns or complaints with professionalism and courtesy.
• Communicate effectively with restaurant management and other team members.
• Adhere to Company policies and procedures related to guest services and hospitality.

Must Haves:

• 1+ years in a Host role in a restaurant setting.
• Knowledge of Reservation systems, OpenTable preferred.
• Keen attention to detail
• Excellent interpersonal and communication skills.
• Ability to handle high-pressure situations and manage multiple tasks.
• Customer-focused mindset with a dedication to providing exceptional service.
• Basic knowledge of restaurant operations.
• Ability to walk and stand for long periods of time.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Schedule & Availability:

• The restaurant will operate Wednesday through Sunday during the initial months, with hours and days subject to change based on business needs. Open availability is required.

Benefits Summary:

• Eligible to participate in company subsidized medical/dental/vision/life insurance within 30 days following new hire status if full time 30+ hours per week
• Eligibility to participate in employee funded supplemental benefit programs, i.e., disability, within 30 days following new hire status if full time 30+ hours per week
• Eligible to participate in 401(k) plan after six months of service and 1000 hours worked. The company will match 50% of employee contribution up to 4% of the employee's annual pay.
• Eligible for overtime pay if in an hourly/non-exempt position
• Eligible for Paid Sick and Safe Time as well as State Paid Family Medical Leave

Employment Transparency

It is our policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

We will endeavor to make a reasonable accommodation to the known limitations of qualified applicants and employees with a disability pursuant to the American with Disabilities Act and any applicable state and local laws unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for a position or to participate in an interview, please contact the Human Resources department.

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities including essential job functions may change at any time with or without notice, to the extent permitted by applicable law.