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Reservation Manager Jobs in Portland, ME (NOW HIRING)

StepStone Hospitality

Front Office Manager

Portland, ME · On-site

Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates. Maintain and correct procedures for credit control ...

Hurricane Restaurant

Host/Hostess

Kennebunkport, ME · On-site

$10 - $16/hr

Host Responsibilities- This position involves seating guests according to restaurant standards, learning/using OpenTable reservation system, managing wait lists, communicating guests seating to ...

Hurricane Restaurant

Host/Hostess

Kennebunkport, ME · On-site

$10 - $16/hr

Host Responsibilities- This position involves seating guests according to restaurant standards, learning/using OpenTable reservation system, managing wait lists, communicating guests seating to ...

Commonwealth Hotels

Guest Services Agent

Portland, ME · On-site

$20 - $22/hr

Familiarity with using computers and software systems, especially reservation or property management systems (PMS) * Strong verbal and written communication skills are necessary for interacting with ...

Commonwealth Hotels

Guest Service Agent

Portland, ME · On-site

$20 - $22/hr

Familiarity with using computers and software systems, especially reservation or property management systems (PMS) * Strong verbal and written communication skills are necessary for interacting with ...

Commonwealth Hotels

Guest Service Agent

Portland, ME · On-site

$20 - $22/hr

Familiarity with using computers and software systems, especially reservation or property management systems (PMS) * Strong verbal and written communication skills are necessary for interacting with ...

Commonwealth Hotels

Guest Services Agent

Portland, ME · On-site

$15.50 - $19.75/hr

Familiarity with using computers and software systems, especially reservation or property management systems (PMS) * Strong verbal and written communication skills are necessary for interacting with ...

Commonwealth Hotels

Guest Service Agent

Portland, ME · On-site

$15.50 - $19.75/hr

Familiarity with using computers and software systems, especially reservation or property management systems (PMS) * Strong verbal and written communication skills are necessary for interacting with ...

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All JobsReservation JobsReservation Manager JobsReservation Manager Jobs in Portland, ME

Reservation Manager information

See Portland, ME salary details

$29.7K

$61.2K

$111.6K

How much do reservation manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for reservation manager in Portland, ME is $61,173.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $71,600.00 per year, depending on experience, location, and employer.

What is a reservation manager?

A Reservation Manager is responsible for overseeing and managing the reservations process for hotels, restaurants, travel agencies, or other hospitality businesses. They ensure that bookings are handled efficiently, customer inquiries are addressed, and occupancy or booking targets are met. Reservation Managers often supervise a team, coordinate with other departments, and use reservation systems to maximize revenue and guest satisfaction. Their role is crucial in providing a smooth booking experience and optimizing the business's availability and pricing strategies.

What are the key skills and qualifications needed to thrive as a reservation manager?

To thrive as a Reservation Manager, you need strong organizational abilities, attention to detail, and experience in hospitality management, often supported by a relevant degree or equivalent work experience. Familiarity with property management systems (PMS), reservation software like Opera or Amadeus, and proficiency in Microsoft Office are typically required. Exceptional communication, problem-solving, and leadership skills are crucial for managing teams and ensuring guest satisfaction. These skills ensure efficient reservation processes, high occupancy rates, and positive guest experiences in a competitive hospitality environment.

What are some common challenges reservation managers face when coordinating between departments, and how can they be addressed?

Reservation Managers often act as a bridge between the sales, front desk, and housekeeping teams to ensure seamless guest experiences. A common challenge is handling last-minute booking changes or overbooking situations, which requires strong communication and problem-solving skills. Proactively updating all relevant departments, utilizing reservation management software, and maintaining detailed records can help minimize miscommunication. Regular team meetings and clear protocols also support smooth collaboration and help Reservation Managers resolve issues efficiently.

How much do reservation managers make in the US?

Reservation managers in the US typically earn an average salary of around $45,000 to $60,000 per year, depending on experience, location, and the industry they work in. Those with strong customer service skills and familiarity with reservation systems like Opera or Fidelio may have higher earning potential.

How to become a reservation manager?

To become a reservation manager, candidates typically need a high school diploma or equivalent, along with experience in customer service or hospitality. Developing skills in reservation systems, communication, and organization is important, and some roles may require familiarity with specific software or certifications. Gaining experience in the hospitality or travel industry can also improve job prospects.

What are the most commonly searched types of Reservation jobs in Portland, ME?

The most popular types of Reservation jobs in Portland, ME are:

What job categories do people searching Reservation Manager jobs in Portland, ME look for?

The top searched job categories for Reservation Manager jobs in Portland, ME are:

What cities near Portland, ME are hiring for Reservation Manager jobs?

Cities near Portland, ME with the most Reservation Manager job openings:

Reservation Manager jobs near you
Infographic showing various Reservation Manager job openings in Portland, ME as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $60,500 per year, or $29.1 per hour.

Front Office Manager

SSH DT Portland LLC

Portland, ME

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Description

Front Office Manager- DoubleTree Hotel Portland. Managed by StepStone Hospitality

DoubleTree Portland is seeking an experienced, energetic, and service-driven Front Office Manager to lead our Front Office team. The ideal candidate is a hands-on leader who thrives in a fast-paced hotel environment, is passionate about delivering exceptional guest experiences, and is committed to developing a high-performing team.

As Front Office Manager, you will oversee the daily operation of the Front Desk, Guest Services, and Night Audit while ensuring operational excellence, guest satisfaction, and compliance with Hilton brand standards and hotel policies.


Maintain standards of quality guest service.

 Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.

  Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.

Maintains proper supervision over all aspects of operations up to but not limited to Engineering, Housekeeping and F&B.

Oversees all problem resolution matters in the absence of Rooms Director/GM.

 Increase level of guest satisfaction by delivery of an exceptional product through employee development. 

Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates. 

 Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.

 Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

Ability to accurately use various office and accounting software.

Hire, train/re-train associates and Assistant Front Office Manager 

Requirements

 Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

Ability to assist with the design and preparation of statistical reports and presentations as needed.

 Ability to accurately report information. 

 Ability to assist with various office tasks as needed.

 Ability to scrupulously follow all StepStone and hotel policies and procedures.

Attend required meetings. 

 Previous Hilton system experience preferred

 Flexible schedule

Benefits

Competitive salary

401(k) with company match

Health, Dental, Vision, and Life Insurance

Paid Time Off & Holiday Pay

Employee Hotel Discounts  

Equal Opportunity Employer

StepStone Hospitality is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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