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Reservation Manager Jobs in Mobile, AL (NOW HIRING)

Brett/Robinson

Guest Care Manager

Orange Beach, AL · On-site

... and support reservation accuracy, online booking entries, and related guest inquiries ... Guest Care Managers must be available to work flexible hours and respond to emergencies as needed ...

PCH

Hotel Group Sales Manager | Remote/Hybrid

Mobile, AL · On-site +1

$53K - $71K/yr

Hotel Group Sales Manager Battle House Renaissance Mobile Hotel & Spa & Renaissance Mobile ... Hands-on experience with Marriott sales and reservation systems, including CI/TY, MARSHA, Delphi ...

OWA

Birthday Party & Group Event Host

Foley, AL · On-site

$13/hr

Address guest questions or concerns promptly while keeping the Sales Reservation Coordinator and ... Effectively manage multiple responsibilities in a fast-paced environment * Maintain professionalism ...

OWA

Front Desk Agent - Tropic Hideaway RV Resort

Foley, AL

$12.25 - $15.50/hr

This role ensures an exceptional guest experience by managing arrivals, departures, site ... Basic computer skills and ability to learn reservation software * Cash handling and administrative ...

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Reservation Manager information

See Mobile, AL salary details

$28.8K

$59.3K

$108.2K

How much do reservation manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for reservation manager in Mobile, AL is $59,315.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,200.00 and $69,500.00 per year, depending on experience, location, and employer.

What is a reservation manager?

A Reservation Manager is responsible for overseeing and managing the reservations process for hotels, restaurants, travel agencies, or other hospitality businesses. They ensure that bookings are handled efficiently, customer inquiries are addressed, and occupancy or booking targets are met. Reservation Managers often supervise a team, coordinate with other departments, and use reservation systems to maximize revenue and guest satisfaction. Their role is crucial in providing a smooth booking experience and optimizing the business's availability and pricing strategies.

What are the key skills and qualifications needed to thrive as a reservation manager?

To thrive as a Reservation Manager, you need strong organizational abilities, attention to detail, and experience in hospitality management, often supported by a relevant degree or equivalent work experience. Familiarity with property management systems (PMS), reservation software like Opera or Amadeus, and proficiency in Microsoft Office are typically required. Exceptional communication, problem-solving, and leadership skills are crucial for managing teams and ensuring guest satisfaction. These skills ensure efficient reservation processes, high occupancy rates, and positive guest experiences in a competitive hospitality environment.

What are some common challenges reservation managers face when coordinating between departments, and how can they be addressed?

Reservation Managers often act as a bridge between the sales, front desk, and housekeeping teams to ensure seamless guest experiences. A common challenge is handling last-minute booking changes or overbooking situations, which requires strong communication and problem-solving skills. Proactively updating all relevant departments, utilizing reservation management software, and maintaining detailed records can help minimize miscommunication. Regular team meetings and clear protocols also support smooth collaboration and help Reservation Managers resolve issues efficiently.

How much do reservation managers make in the US?

Reservation managers in the US typically earn an average salary of around $45,000 to $60,000 per year, depending on experience, location, and the industry they work in. Those with strong customer service skills and familiarity with reservation systems like Opera or Fidelio may have higher earning potential.

How to become a reservation manager?

To become a reservation manager, candidates typically need a high school diploma or equivalent, along with experience in customer service or hospitality. Developing skills in reservation systems, communication, and organization is important, and some roles may require familiarity with specific software or certifications. Gaining experience in the hospitality or travel industry can also improve job prospects.

What are the most commonly searched types of Reservation jobs in Mobile, AL?

The most popular types of Reservation jobs in Mobile, AL are:

What are popular job titles related to Reservation Manager jobs in Mobile, AL?

For Reservation Manager jobs in Mobile, AL, the most frequently searched job titles are:

What job categories do people searching Reservation Manager jobs in Mobile, AL look for?

The top searched job categories for Reservation Manager jobs in Mobile, AL are:

What cities near Mobile, AL are hiring for Reservation Manager jobs?

Cities near Mobile, AL with the most Reservation Manager job openings:

Reservation Manager jobs near you
Infographic showing various Reservation Manager job openings in Mobile, AL as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 30% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $59,315 per year, or $28.5 per hour.

Guest Care Manager

Brett/Robinson

Orange Beach, AL • On-site

Full-time

Re-posted 8 days ago

Brett/Robinson rating

7.0

Company rating: 7.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

6th of 21 rated holiday rentals

Job description

Essential Functions & Responsibilities
Guest Care Experience
  • Serve as a professional representative of Brett/Robinson, demonstrating courtesy, tact, discretion, and hospitality in all interactions with guests, owners, employees, and community partners.
    • Oversee daily guest-facing operations at assigned locations, ensuring a consistent, solutions-focused Service Desk experience.
    • Handle guest complaints, mediate disputes, resolve grievances, and negotiate resolutions in alignment with company policies.
    • Actively seek opportunities to enhance the guest experience while supporting owner expectations and operational standards.
    • Ensure guests and owners receive accurate information regarding Brett/Robinson policies, services, and local area amenities through effective verbal and written communication.

Leadership & Team Management
  • Schedule Service Desk team members according to operational needs, seasonal demand, and service level requirements.
    • Coach, motivate, develop, and direct staff, identifying strengths and aligning employees with appropriate responsibilities.
    • Support associates by recommending effective courses of action during guest service or operational challenges.
    • Attend and actively participate in departmental meetings, leadership discussions, and training sessions.

Operations & Decision-Making
  • Demonstrate proficiency in required software systems to support daily operations, reporting, and documentation.
    • Identify problems, evaluate options, and implement effective solutions using sound judgment and analysis.
    • Weigh the costs, benefits, and potential impact of actions prior to execution.
    • Contact appropriate departmental leaders in the event of emergencies or critical incidents.
    • Provide hands-on support for Service Desk operations as needed, including guest check-in and check-out, key control, reservations, and payment processing to ensure uninterrupted service.
    • Oversee and support reservation accuracy, online booking entries, and related guest inquiries, troubleshooting issues as they arise.
    • Maintain strict key control procedures and ensure compliance with all access and security protocols.
    • Monitor Sundries/Shore Shoppe responsibilities.

Financial & Administrative Oversight
  • Ensure the accuracy of cash handling, cash controls, audits, and all monetary procedures.
    • Complete reports, summaries, logs, and documentation accurately and within required timelines.
    • Maintain high standards of attention to detail, quality, and professionalism in all work performed.

Professional Standards & Safety
  • Perform all duties in accordance with company safety standards.
  • Promptly report safety hazards, incidents, or concerns.
  • Perform other duties as assigned to support Guest Care and Rental Operations.
  • Perform other duties as assigned by management.

Working Conditions
  • Guest Care Managers must be available to work flexible hours and respond to emergencies as needed.
    • Core onsite hours are 9:00 AM to 5:00 PM, with after-hours accessibility by cell phone.
    • Work environment may include exposure to heat, humidity, and inclement weather.
    • Uniforms and safety shoes are required and provided by Brett/Robinson. Uniforms must be clean, pressed, and appropriately fitted.
    • Conservative hairstyles, makeup, and jewelry are permitted.

Physical Requirements
  • Ability to perform physical activities that require moving one's whole body, such as climbing, lifting, balancing, walking, stooping, kneeling, squatting, pushing, and pulling. Activities often also require considerable use of the arms and legs, such as in the physical handling of materials, climbing stairs, and kneeling. Ability to lift, carry, or move up to 40 pounds on a regular basis.
  • Ability to use janitorial and office supplies/products on a regular basis.
  • Ability to operate standard office equipment, including computers, phones, and other necessary devices.
  • Ability to work in a client-facing environment for extended periods of time.

Minimum Requirements
  • High School Diploma or GED required; prior experience in guest services, hospitality, or customer service preferred.
  • Ability to communicate professionally with guests, owners, and team members.
  • Ability to manage escalated guest concerns and supporting operational problem-solving.
  • Basic math and cash-handling skills, including audits and payment processing.
  • Proficient in computer systems used for reservations, reporting, and operational management software.
  • Highly detail-oriented with strong organizational skills, and ability to multitask in a fast-paced, guest-facing environment
  • Reliable transportation with ability to use personal vehicle for company related tasks when necessary.

The responsibilities listed are not exhaustive and may be modified or expanded based on organizational needs.
This position includes a salary increase effective February 10. As a result of this adjustment, the role is not eligible for a merit-based or cost-of-living salary increase during the 2026 calendar year.
Acknowledgment:
I affirm that I meet the minimum requirements for this position and can perform the essential functions. I accept this role with Brett/Robinson Gulf Corporation.
Print Name:
Effective Date of Transition:
New Salary with Transition:
Employee Signature:
Date:
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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