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Reservation Call Centre Jobs (NOW HIRING)

Golden Nugget Hotels & Casinos

Call Center Agent

Laughlin, NV · On-site

$13.50 - $18/hr

Hotel Reservation / Call Center Agent Hotel Reservation / Call Center Agents support our Golden Nugget Hotels and Casinos. This position is centered out of the Golden Nugget Casino and Hotel in ...

Golden Nugget

Call Center Agent

Laughlin, NV · On-site

$13.75 - $18/hr

Overview Hotel Reservation / Call Center Agents Hotel Reservation / Call Center Agents support our Golden Nugget Hotels and Casinos. This position is centered out of the Golden Nugget Casino and ...

Sky Resorts

Call Center Lead

Sky Valley, CA · On-site

$25 - $30/hr

Monitor and analyze reservation trends to determine which properties need additional revenue focus ... Coach call center agents and on-property front desk teams to improve sales techniques and guest ...

HeadPinz

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Call Center Representative HeadPinz & FastTrax Entertainment Centers Call Center, All Locations ... Reservations, Payments & Transaction Accuracy: * Assist with reservation requests, confirmations ...

HeadPinz

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Call Center Representative HeadPinz & FastTrax Entertainment Centers Department: Call Center ... Reservations, Payments & Transaction Accuracy * Assist with reservation requests, confirmations ...

Addison Group

Call Center Specialist

Charlotte, NC · On-site

$18 - $22/hr

Our client is seeking a Call Center Specialist to support customers with hotel reservations, booking confirmations, and reservation modifications during a high-volume seasonal period. This role will ...

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Reservation Call Centre information

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How much do reservation call centre jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for reservation call centre in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

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For Reservation Call Centre jobs, the most frequently searched job titles are:

Call Center Agent

Golden Nugget Hotels & Casinos

Laughlin, NV • On-site

$13.50 - $18/hr

Other

Retirement, PTO

Posted 4 days ago

Golden Nugget rating

4.9

Company rating: 4.9 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

157th of 164 rated casinos

Job description

Hotel Reservation / Call Center Agent

Hotel Reservation / Call Center Agents support our Golden Nugget Hotels and Casinos. This position is centered out of the Golden Nugget Casino and Hotel in Laughlin, Nevada.

Responsibilities:

  • Answer all incoming calls in a friendly, energetic and efficient manner.
  • Answer all incoming calls for all Golden Nugget properties.
  • Provide guests with information concerning the hotel amenities and services.
  • Obtain the necessary information from guest and utilize Casino Marketing Place (CMP) and Lodging Management System (LMS) to input reservations.
  • Suggest relevant upsells and convert calls into reservations.
  • Effective in following and achieving department sales goals.
  • Knowledgeable on options offered by the hotels and upsell those options.
  • Willing to learn as options change.

Qualifications:

  • The ideal candidate will have at least one (1) year of experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.
  • Exceptional Customer Service skills are essential for this position.
  • Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once in a fast-paced environment.
  • Detail-oriented, energetic and self-motivated, able to type efficiently and accurately at a rate of 30 WPM. A speed-test will be required to confirm at-home capability. 30mbps minimum download speed is required.
  • Experience with LMS/AS-400 is required. Intermediate computer skills required, i.e. Web Browsing, Email, Typing MS Outlook, Excel and Word.

What we offer you:

  • Multiple benefit plans to suit your needs
  • Paid Time Off
  • 401K
  • Opportunities for advancement
  • Positive and respectful work environment where diversity is valued
  • Generous employee discounts on dining, retail, amusements, and hotels
  • Community volunteer opportunities

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

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