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Reservation Agent Jobs in Remote, OR (NOW HIRING)

PLACE

Now Hiring Agent Partner Trainee

Coos Bay, OR · On-site

$40K - $100K/yr

The average agent closes (and pending) 3.4 transactions during this time. * Work with sales agent to help buyer's find the perfect home Who doesn't love to look at houses all day? :) Be a student of ...

All JobsReservation Agent JobsReservation Agent Jobs in Remote, OR

Reservation Agent information

See Remote, OR salary details

$11

$17

$22

How much do reservation agent jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for reservation agent in Remote, OR is $17.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Reservation Agent vs Front Desk Agent?

AspectReservation AgentFront Desk Agent
CredentialsHigh school diploma; customer service skills; reservation system trainingHigh school diploma; customer service skills; familiarity with front desk software
Work EnvironmentCall centers, travel agencies, hotel reservationsHotels, motels, hospitality front desks
Employer & IndustryTravel, hospitality, airline industriesHospitality, lodging industry
Primary ResponsibilitiesHandling reservations, managing booking systems, customer inquiriesChecking guests in/out, assisting with services, managing front desk operations

While both Reservation Agents and Front Desk Agents work in the hospitality and travel industries, Reservation Agents primarily focus on managing reservations and booking systems, often working remotely or in call centers. Front Desk Agents handle guest check-ins, check-outs, and on-site customer service at hotels. The roles overlap in customer service skills and industry environment but differ in daily tasks and focus areas.

How do Reservation Agents typically handle high volumes of booking requests during peak seasons?

During peak travel seasons, Reservation Agents often manage a surge in booking requests, which requires strong organizational skills and the ability to multitask efficiently. They rely on reservation software to track availability, process bookings quickly, and communicate clearly with customers to minimize errors or double bookings. Agents may also coordinate closely with other departments, such as front desk staff or management, to ensure room inventory is updated in real time and special requests are accommodated. Maintaining composure and providing excellent customer service under pressure are key to success in this environment.

What are Reservation Agents?

Reservation Agents are customer service professionals who assist clients with booking and managing reservations for services such as hotels, flights, car rentals, and other travel-related arrangements. They handle inquiries, provide information about availability, rates, and policies, and process bookings either over the phone, online, or in person. Excellent communication and organizational skills are essential, as Reservation Agents are often the first point of contact for customers and play a key role in ensuring a smooth reservation experience.

What are the key skills and qualifications needed to thrive as a Reservation Agent, and why are they important?

To thrive as a Reservation Agent, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling procedures, often supported by a high school diploma or equivalent. Familiarity with reservation software systems such as Sabre, Amadeus, or Opera, as well as basic computer literacy, is typically required. Excellent communication, problem-solving abilities, and patience are important soft skills that help build rapport with clients and handle challenging situations. These skills ensure accurate bookings, customer satisfaction, and efficient operations in a fast-paced hospitality or travel environment.
What are the most commonly searched types of Reservation Agent jobs in Remote, OR? The most popular types of Reservation Agent jobs in Remote, OR are:
What are popular job titles related to Reservation Agent jobs in Remote, OR? For Reservation Agent jobs in Remote, OR, the most frequently searched job titles are:
What job categories do people searching Reservation Agent jobs in Remote, OR look for? The top searched job categories for Reservation Agent jobs in Remote, OR are:
What cities near Remote, OR are hiring for Reservation Agent jobs? Cities near Remote, OR with the most Reservation Agent job openings:
Reservation Agent jobs near you
Infographic showing various Reservation Agent job openings in Remote, OR as of July 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $36,249 per year, or $17.4 per hour.

Guest Services Agent

Ko-Kwel Casino Resort Coos Bay

North Bend, OR • On-site

$14 - $17.75/hr

Full-time

Medical, Retirement

Posted 11 days ago

Job description

At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own.
Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond.
Why this job matters
The Guest Service Agent is the welcoming face of the hotel, creating a positive first impression and ensuring every guest feels valued and cared for. This role provides friendly, professional, and attentive service while managing check-ins, check-outs, reservations, concierge requests, and guest inquiries. By anticipating needs and delivering personalized service, the Front Desk Agent helps create memorable experiences that encourage guests to return again and again.
What you bring to the table
  • Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
  • Register arriving guests, assigns rooms, issues keys, and coordinates guest services with warmth and professionalism.
  • Update guest accounts accurately to reflect all recurring and incidental charges.
  • Maintain a neat, organized, and welcoming appearance of the front desk at all times.
  • Resolve guest concerns, complaints, or suggestions-or refers them to management when appropriate-to ensure superior guest service.
  • Input guest information into the Check Cashing System accurately and efficiently.
  • Represent the resort positively and professionally, both in person and over the telephone.
  • Coordinate with the Front Office Supervisor to manage VIP arrivals and special requests.
  • Collaborate with Mill Club Hosts and the Player Development Manager to ensure VIP guest bookings are accurate and seamless.
  • Know daily rates and future reservations to provide timely and accurate information to guests.
  • Use sales techniques to upsell services and close the reservation process when appropriate.
  • Complete all required paperwork as designated by the department.
  • Greet guests warmly, listens actively, and responds to their needs with care and attentiveness.
  • Provide guests with information about the property, promotions, programs, events, and benefits.
  • Utilize the V1 system to extract data for required information and reporting.
  • Maintain the security and confidentiality of all files, records, and guest information.
  • Uphold the highest standards of courtesy, professionalism, and discretion when communicating about or with preferred guests.
  • Offer alternatives or solutions to guests to enhance their experience whenever appropriate.
  • Adhere to all regulatory, departmental, and company policies ethically and consistently meet performance standards.
  • Anticipate guest needs and provide service proactively before requests are made.
  • Assist in coordinating and executing special events and Mill Club promotions to create memorable guest experiences.
  • Deliver personalized service to Mill Club guests to foster loyalty and satisfaction.
  • Actively participate as a team member by offering input, volunteering, and engaging in departmental projects, committees, and task forces.
  • Stay informed about all property events, initiatives, products, and services relevant to Mill Club guests.
  • Consistently demonstrate our service standards in every guest interaction, whether in person or over the phone.
  • Follow proper phone protocols and property transfer procedures to ensure professional communication and guest satisfaction.
  • Assist in inter-departmental training to support team growth and operational excellence.
  • Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)
Must-haves, nice-to-haves, and maybe some bonus points
  • Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
  • High School graduate or GED preferred.
  • Previous hotel related experience desirable. Prefer front desk and/or two (2) years customer service experience.
  • Above average writing and proof-reading experience required.
  • Excellent phone voice; must possess a pleasant and easily comprehensive voice. Ability to communicate in a professional and poised manner, using crisp, clear and concise language.
  • Computer experience essential, including all Windows applications. Previous hotel reservation experience is a plus.
  • Good administrative organization skills required. Ability to work with large volumes of detail deadlines and pressure situations.
  • Ability to work without supervision and to organize and track multiple projects and large amounts of detail necessary.
  • Knowledge of the Mill Club Program and comping criteria a plus.
  • Candidate should be multi-task oriented, have strong time management skills, organizational skills, and excellent customer service skills.
  • Must be able to maintain strict confidentiality relative to financial data, casino procedures, company, promotions, policies, and guest information.
  • Able to read, write, speak and understand English;
  • Ability to work in a highly structured and measured environment with a fast pace of work.
  • Ability to memorize data concerning various events, promotions, and services.
  • Ability to maintain a high level of quality and accuracy in performance.
  • Possess the ability to convey denials or confront an issue without causing guest to become defensive or alienated.
  • Comfortable communicating clearly and positively with both guests and teammates.
Physical stuff to know
We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you. You'll need to be available to work weekends, holidays, and evenings when we are busy. During your shift, you'll stand for extended periods, and frequently walk, and use your hands to finger, handle or feel objects, tools or controls. Ability to talk or hear, and stoop, kneel, crouch or crawl. Occasionally sit. It is important to stay calm and make good decisions under pressure, especially when dealing with stressful situations or upset people. Just a heads-up-the casino environment may expose you to secondhand smoke. This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.
Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.

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