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Job Description:

LOCATION: Hard Rock Hotel & Casino Ottawa

POSITION TITLE: Pastry Chef

JOB TYPE: Full-Time, Permanent (40 hours/week)

FLSA STATUS: Salaried - Overtime Exempt

EXPECTED COMPENSATION: $49,446.00 - $76,793.60/year + Benefits (Dental, Medical, Vision) & Pension

IS THIS A CURRENT VACANCY? Yes

WORKING LANGUAGE: ENGLISH

The Pastry Chef is responsible for daily, monthly, and seasonal baking, dessert and bread program offerings for all restaurant outlets. The Pastry Chef has oversight for the Pastry team, with responsibility for ordering supplies adhering to all sanitation regulations and requirements. The Pastry Chef must create an exceptional climate of professional and personable service that ensures the long term engagement of employees, guests, and owners.

• Lead, direct, and manage all department operations. Maintain regular presence throughout the department.
• Establish and maintain accurate inventory. Participate in periodic department inventories.
• Supervise and participate in the production and plating of food service areas to maintain the best quality food style possible.
• Execute consistent, high quality food presentation.
• Provide direction for menu development.
• Develop the pastry menu to meet brand standards and optimize guest satisfaction.
• Communicate and coordinate regularly with all Food and Beverage departments, and with other areas, as needed.
• Read and review invoices to verify the accuracy of invoice specs and determine expenses, amount, and type of product being delivered to the property.
• Ensure the proper handling, maintenance, storage, and security of all department equipment.
• Conduct training for other operating departments on food knowledge and menu composition, as needed.
• Analyze and identify financial opportunities including cost controls, productivity levels, and revenue generation.
• Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
• Review weekly forecasts and planning of cost expenditures to correspond to forecasted occupancy and costs.
• Balance staffing levels and labor to achieve ideal employee/guest engagement and cost ratio.
• Attract and select the best talent available from inside or outside the organization.
• Develop and implement strategies to retain staff.
• Train, coach, and counsel managers, supervisors and employees to achieve their career goals and maximize their potential.
• Monitor and evaluate staff performance and deliver recognition and rewards.
• Promote a positive work environment for all employees and ensure all employment related processes and documentation are in compliance.
• Ensure all staff have food safety and sanitation certifications required by law.
• Conduct regular meetings with staff to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities.
• Participate in and ensure Sound Checks are being conducted in department.
• Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.
• Resolve guest complaints and implement changes to prevent future issues.
• Monitor quality assurance program scores and guest feedback. Take corrective action when necessary.
• Maintain presence in property during peak business periods.
• Ensure all property policies and procedures are fully implemented in department, including health and safety guidelines.
• Present a professional image to employees, guests, clients, owners, and investors.
• Coordinate ongoing industry research to detect market trends and related information for development of new strategies and/or concepts/services. Implement new products/services accordingly and develop analysis of return on investment.
• Operate ethically to protect the Hard Rock brand. Ensure brand and business initiatives are implemented.
• Maintain confidentiality of guest, employee, and company information.

This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• 5+ years' experience in hospitality management, including 3 years in pastry arts. Luxury hotel experience preferred.
• Degree/diploma in Culinary/Pastry Arts or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position.
• Ability to obtain a valid Food Handler's Certificate (Ontario)
• Ability to obtain a Category 1 Gaming License from AGCO

SKILLS

• High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
• Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Strong communication and listening skills and excellent speaking, reading, and writing ability.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees of the organization.
• Ability to perform complex quantitative calculations or reasoning.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.).
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Ability to communicate in English. Fluency in English: additional languages preferred.

PHYSICAL DEMANDS

• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to operate potentially hazardous equipment.

ADDITIONAL REQUIREMENTS

• Deep understanding of lifestyle hotels and premium dining products and services.
• Passion for music and knowledge of music trends preferred.
• Self-starter with an entrepreneurial spirit and strong organizational skills
• Must meet legal requirements for any required licensing.
• Ability to work evenings, weekends, and holidays, as needed and 40 hours per week.
• This role requires proficiency in English, as it is the primary working language for day-to-day communication.

CLOSING

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources by contacting hrnotify@hrcottawa.com

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

CONTACT INFORMATION

Hard Rock Hotel & Casino Ottawa

4837 Albion Road

Ottawa, ON K1X 1A3

Phone: 613-822-8668

Mobile: 343-550-1588

E-mail: diana.helferty@hrcottawa.com