Reputation Management Jobs in Boston, MA (NOW HIRING)

Job Description

How You'll Make An Impact

Epsilon is seeking an experienced Senior Deliverability Manager who will support and improve deliverability processes, resulting in improved client satisfaction. This position will be responsible for driving solutions and services to address deliverability challenges, manage and oversee required processes, develop new client-facing practices, and work with contacts at ISPs. Moreover, this person will be responsible for identifying emerging challenges and identifying, communicating and overseeing the implementation of the appropriate remedy.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Responsibilities

What You'll Achieve

• Improve email and SMS/MMS deliverability performance through optimized processes, monitoring, and proactive issue resolution
• Establish and scale standardized deliverability practices, including whitelisting, feedback loops, spam filtering, and escalation management
• Lead onboarding, testing, and execution strategies to improve sending reputation and delivery success
• Strengthen ISP relationships and ensure Epsilon's sending technologies align with evolving compliance and performance requirements
• Build client confidence through decisive, data-driven guidance and measurable improvements in campaign performance
• Enhance automation and efficiency, particularly in IP/domain warming and deliverability monitoring processes

Qualifications

What You'll Bring With You

• 10+ years of experience in deliverability operations within an ESP, ISP, or email authentication environment.
• Deep expertise in email ecosystem fundamentals including SMTP, MTAs, IP strategies, DKIM/SPF authentication, and sender reputation management
• Strong knowledge of data hygiene, privacy regulations, opt-in policies, and anti-spam frameworks
• Hands-on experience managing SMS/MMS deliverability, including 10DLC registration, Toll-Free verification, Short Codes, and CTIA compliance
• Proven ability to diagnose complex deliverability issues, perform root cause analysis, and implement effective solutions
• Strong cross-functional collaboration and communication skills to influence internal stakeholders and client partners
• Experience with MessageSystems (MTA), Kibana, and QuickSight or similar tools
• Bachelor's degree required; advanced technical or business degree preferred

How You'll Stand Out From Other Talent

• Active participation and established presence in industry groups such as M3AAWG or ESPC
• Experience shaping deliverability products, services, or platform enhancements at scale
• Demonstrated ability to translate ISP and client insights into innovative, value-added solutions
• Track record of building high-trust client relationships through strategic guidance and measurable outcomes
• Strong blend of technical depth and client-facing consultative expertise

Additional Information

When You Join Us, We'll Create Something EPIC TogetherEpsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation-shaping our culture, guiding our decisions, and uniting us in common purpose.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first.  Our benefits encompass a wide range of offerings, including but not limited to the following:  

• Time to Recharge: Flexible time off (FTO), 15 paid holidays
• Time to Recover: Paid sick time  
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance  
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling  

Epsilon benefits are subject to eligibility requirements and other terms. 

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply. #LI-TG1

 Compensation Range: USD $112,800.00 - USD $209,600.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 9/4/2026.Employment Type: FULL_TIME