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Representative Associate Jobs in Toronto, ON (NOW HIRING)

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Representative Associate information

What is a representative associate?

Representative Associates are professionals who act as liaisons between customers and a company, assisting with inquiries, resolving issues, and ensuring customer satisfaction. They often work in customer service, sales, or support roles, handling communications via phone, email, or chat. Representative Associates are expected to have strong communication and problem-solving skills, as they play a crucial role in maintaining positive relationships with clients. Their responsibilities may also include processing orders, providing product or service information, and escalating complex issues to higher management.

How does a representative associate typically collaborate with other departments to resolve customer issues?

As a Representative Associate, you will frequently work alongside teams such as technical support, billing, and sales to ensure customer concerns are addressed efficiently. Collaboration often involves escalating complex cases, sharing feedback, and participating in cross-functional meetings to streamline processes. Effective communication and teamwork are key, as you'll need to relay information clearly and advocate for the customer's needs within the organization.

What are the key skills and qualifications needed to thrive as a representative associate, and why are they important?

To thrive as a Representative Associate, you generally need strong communication, customer service, and problem-solving skills, often supported by at least a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic office technology is typically required. Outstanding interpersonal skills, patience, and a positive attitude help you excel in customer interactions and team environments. These abilities ensure efficient resolution of customer issues, high satisfaction rates, and effective collaboration within the organization.

What is the difference between Representative Associate vs Customer Service Representative?

AspectRepresentative AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; customer service training
Work EnvironmentRetail, call centers, sales environmentsCall centers, retail, service industries
Employer & Industry UsageRetail, telecommunications, insuranceTelecommunications, retail, banking
Common Search & ComparisonOften compared for entry-level customer interaction rolesCommonly compared for customer support roles

The main difference between a Representative Associate and a Customer Service Representative lies in their job scope and industry usage. Representative Associates often work in retail and sales environments, focusing on sales and customer engagement, while Customer Service Representatives primarily handle customer inquiries and support in service industries. Both roles require similar credentials but differ in daily tasks and employer settings.

Are representative associate positions entry level?

Yes, representative associate positions are typically entry-level roles that often require minimal prior experience. They usually involve customer service, communication skills, and basic computer proficiency, making them accessible to recent graduates or individuals new to the workforce.

What are the most commonly searched types of Representative jobs in Toronto, ON?

The most popular types of Representative jobs in Toronto, ON are:

What job categories do people searching Representative Associate jobs in Toronto, ON look for?

The top searched job categories for Representative Associate jobs in Toronto, ON are:

Infographic showing various Representative Associate job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Associate Sales Representative - JR & Trauma - Toronto

Stryker

Toronto, ON • On-site

CA$70K - CA$80K/yr

Full-time

Re-posted 9 days ago


Stryker rating

8.2

Company rating: 8.2 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

131st of 495 rated machine equipment manufacturers


Job description

Work Flexibility: Field-based
Schedule & On-Call Requirements

This position requires an on-call schedule, including nights, weekends, and holidays, to support trauma cases as they arise. While this level of availability is essential for the role, we understand it may not be suitable for every candidate. Candidates who choose not to pursue this position due to the on-call demands will not be negatively evaluated or penalized in future opportunities with our organization.

What You Will Do
As an Associate Sales Representative for Stryker's Joint Replacement, Mako Robotic-Arm Assisted Surgery, and Trauma portfolios, you will play a key role in transforming orthopedic care. You will be responsible for driving market adoption of Stryker's innovative implants and robotic technologies, with a strong focus on Mako SmartRobotics. In this role, you will become a trusted clinical partner in the OR and a strategic consultant to hospital stakeholders, enabling surgical teams to deliver precise, data-driven joint replacement outcomes.

  • Sell and support Stryker's joint replacement implants, trauma systems, and Mako SmartRobotics platform

  • Provide hands-on procedural support for Total Knee, Total Hip, Partial Knee arthroplasty, and trauma systems cases

  • Collaborate with cross functional partners to ensure seamless installation, maintenance, and intraoperative use of products

  • Educate and train orthopedic surgeons, nurses, and clinical staff on the safe and effective use of products

  • Serve as the primary resource during surgeries to troubleshoot real-time technical issues

  • Consistently achieve or exceed territory sales quotas and performance targets through strategic account development

  • Ensure compliance with OR protocols, infection control procedures, and quality system requirements

  • Manages and maintains a sample inventory of products

What You Need

Required

  • Bachelor's degree

  • 1+ years of professional experience

  • Must have reliable daily transportation and the ability to travel as needed-by ground or air-to support territory coverage and other company duties

  • Must have a valid driver's license

Preferred

  • Bachelor's Degree in Business, Marketing, Life Sciences, Kinesiology, or a health-related discipline

  • 1+ years of outside sales experience

Additional Information:

  • Must be able to travel (ground and air) to support territory responsibilities as well as company-related duties and obligations

Canada Pay Ranges:

  • Canada: $70,000 - $80,000 and is eligible to earn variable commission + benefits.
Travel Percentage: 30%

What Stryker employees say

Pay

Benefits

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