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Repossession Manager Jobs in Massachusetts (NOW HIRING)

Arise Financial

Team Leader-Loss Mitigation

Canton, MA · On-site

$65K - $72K/yr

Oversee all aspects of the repossession process, including vendor management, documentation, compliance, and operational efficiency. * Manage complex bankruptcy cases by reviewing documentation ...

Arise Financial

Team Leader-Loss Mitigation

Lowell, MA · On-site

$65K - $72K/yr

Oversee all aspects of the repossession process, including vendor management, documentation, compliance, and operational efficiency. * Manage complex bankruptcy cases by reviewing documentation ...

All JobsRepossession JobsRepossession Manager JobsRepossession Manager Jobs in Massachusetts

Repossession Manager information

See Massachusetts salary details

$22K

$60.3K

$128.2K

How much do repossession manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for repossession manager in Massachusetts is $60,341.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,792.00 and $71,339.00 per year, depending on experience, location, and employer.

What does a repossession manager do?

A Repossession Manager oversees the recovery of assets, such as vehicles or property, from individuals or businesses that have defaulted on payments. They coordinate with repossession agents, ensure compliance with legal regulations, and manage communication with clients and financial institutions. Additionally, they handle documentation, resolve disputes, and work to minimize losses for lenders while maintaining ethical and legal standards.

What are some common challenges repossession managers face on the job?

Repossession Managers often encounter challenges such as managing difficult customer interactions, ensuring compliance with complex state and federal regulations, and coordinating logistics for asset recovery across various locations. Balancing efficiency with empathy while upholding legal standards is crucial, as is handling unanticipated scenarios like contested recoveries. Strong problem-solving and communication skills are necessary to resolve conflicts and maintain positive relationships with clients, team members, and third-party vendors. Overcoming these challenges is key to achieving recovery targets and maintaining the company’s reputation.

What are the key skills and qualifications needed to thrive in the repossession manager position, and why are they important?

To excel as a Repossession Manager, you need expertise in asset recovery operations, knowledge of relevant laws and regulations, and experience in financial services or collections management. Familiarity with repossession tracking software, case management systems, and compliance training or certifications, such as Certified Asset Recovery Specialist (CARS), is often required. Excellent negotiation, conflict resolution, and leadership skills help drive successful outcomes and foster team productivity. These abilities ensure repossessions are conducted legally, efficiently, and with minimized risk to the organization.

What are the most commonly searched types of Repossession jobs in Massachusetts?

The most popular types of Repossession jobs in Massachusetts are:

What are popular job titles related to Repossession Manager jobs in Massachusetts?

For Repossession Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Repossession Manager jobs in Massachusetts look for?

The top searched job categories for Repossession Manager jobs in Massachusetts are:

Repossession Manager jobs near you
Infographic showing various Repossession Manager job openings in Massachusetts as of August 2026, with employment types broken down into 100% Full Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $60,341 per year, or $29 per hour.

Financial Assistance (Collections) Manager

Arise Financial

Canton, MA • On-site

$77K - $82K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description



About the Opportunity

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial (formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.


For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.


If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.


Why You'll Love Working Here
  • Certified Great Place to Work®
  • Competitive pay
  • Annual incentive/bonus potential
  • Comprehensive benefits package including health, dental, vision, life, and AD&D
  • 401(k) plan with employer match
  • Hybrid work from home flexibility (min 3 days a week in office)
  • Generous paid time off and holidays
  • Tuition reimbursement and professional development opportunities
  • Opportunities for professional growth and career development
  • Meaningful work that positively impacts our members and communities



About the Role

As the Financial Assistance Manager, you will lead the day-to-day operations of the Credit Union's Financial Assistance (Collections) department, ensuring delinquency, loss mitigation, and recovery activities are conducted efficiently, compliantly, and with a strong member-first focus. You'll provide leadership to a high-performing team, oversee regulatory compliance and operational performance, and drive continuous improvement initiatives that support both member financial well-being and the Credit Union's strategic objectives.

What You'll Do
  • Lead the daily operations of the Financial Assistance (Collections) department, overseeing delinquency management, bankruptcy, foreclosure, credit reporting, queue management, and loss mitigation activities.
  • Recruit, coach, develop, and manage team members through hiring, onboarding, training, performance management, scheduling, and ongoing professional development.
  • Direct collections and loss mitigation activities for both portfolio and investor-owned loans, ensuring timely resolution, strong internal controls, and regulatory compliance.
  • Prepare and present operational, financial, and risk reports for executive leadership, auditors, vendors, and the Board of Directors.
  • Foster a collaborative, accountable, and member-focused culture while promoting employee engagement, continuous improvement, and exceptional service.
  • Identify and implement workflow improvements, process enhancements, system upgrades, and operational initiatives that improve efficiency and member outcomes.
  • Serve as the primary escalation point for complex member situations, collaborating with internal departments, vendors, investors, and legal counsel to resolve sensitive issues.
  • Ensure compliance with all applicable federal and state regulations governing collections, bankruptcy, foreclosure, repossessions, credit reporting, and consumer protection.
  • Review and approve credit actions, including account restrictions, setoffs, service freezes, and charge-offs in accordance with Credit Union policies and Board-approved guidelines.
  • Analyze portfolio performance, delinquency trends, and operational metrics to identify risks, improve recovery strategies, and support informed decision-making.
  • Support organizational initiatives and perform additional duties and special projects as assigned.

What We're Looking For
  • Five or more years of progressive leadership experience managing, coaching, and developing teams within collections, financial assistance, loss mitigation, or a related financial services function.
  • Previous experience in a credit union strongly preferred, with an understanding of member-focused collections practices and cooperative principles.
  • Strong knowledge of collections operations, delinquency management, loss mitigation, bankruptcy, foreclosure, repossession processes, and applicable federal and Massachusetts regulations, including the FDCPA.
  • Demonstrated ability to analyze portfolio and operational data, identify trends, assess risk, and implement strategies that improve delinquency performance and operational effectiveness.
  • Experience preparing operational, financial, and executive reporting for senior leadership and regulatory oversight.
  • Strong leadership skills with the ability to build high-performing teams, foster accountability, and develop employees through coaching and mentoring.
  • Excellent communication, conflict resolution, and relationship management skills with the ability to navigate sensitive member situations professionally and compassionately.
  • Strong analytical, critical thinking, and decision-making abilities with sound judgment in managing complex, high-risk accounts.
  • Advanced proficiency with Microsoft Office applications, including Excel, Word, Teams, and Outlook, and experience using reporting and data analysis tools.
  • Demonstrated commitment to regulatory compliance, operational excellence, continuous improvement, and delivering an exceptional member experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

In alignment with our commitment to pay transparency, we're pleased to share that the base range for this position is $77,000 - $82,000 per year, excluding fringe benefits or potential incentives. If you're hired, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer.

This job posting is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements.

At this time, the Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: “The Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, we will not provide sponsorship for the candidate to work in the United States.

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