Description
JOB TITLE: Inside Lease/Repo Coordinator ย Hourly
JOB DESCRIPTION
This position is responsible for maintaining positive relationships with assigned customer accounts, working closely with accounts to coordinate vehicles for sale, make certain outside Account Coordinators are meeting their job requirements, and ensuring effective operational flow.
RESPONSIBILITIES
Oversee accurate account records and a positive customer relationship by ensuring efficient and accurate handling and resolution of account problems
Establish and maintain a successful rapport with assigned Remarketing Specialists (clients)ย
Resolve customer problems and inquiries effectively and efficiently, while consistently providing quality service
Ensure that repo redemptions and online venue sold units are properly documented and redeemed from inventory
Make sure AIMS is being updated appropriately; occasionally audit AIMS inventory with CFAA physical inventory to ensure extraneous vehicles have been purified
Review and update condition report; approve and audit vehicle repair report
Communicate with Lot Operations and Recon department to ensure appropriate movement of vehicles to the shop and ensure timely completion of reconditioning
Follow account specific procedures to prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.ย
Advertise repossessed units as required by OH state law and account requirements
Review vehicles in sale line up, direct locating of missing vehicles, and work with Outside Coordinator to ensure vehicles are ready for sale
Review and revise all expenses for accuracy
Responsible for maintaining and completing IF deals on sale day
Perform other duties as assigned by management
Requirements
COMPETENCIES/SKILLS
Excellent communication (written and verbal) and interpersonal skills required
Ability to work in a high performance, fast-paced team environment
Solid computer skills, including ability to use Internet and MS Office effectively
Ability to adapt to and work effectively within a constantly changing environment
Excellent customer service and problem solving skills requiredย
Strong organizational skills required
Data entry
PHYSICAL DEMANDSย
Regularly required to sit, stand, walk, reach, talk and hear
Vision abilities require close, distance, color and depth perception
Moderate noise level
Ability to perform repetitive tasks; manual dexterity
Lifting of 20 pounds