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Remote Zoo Manager Jobs (NOW HIRING)

Zoo

Technical Customer Support Specialist

Los Angeles, CA · On-site +1

$60K - $80K/yr

About Us Zoo is building the next generation of hardware design tools redefining how hardware ... We are headquartered in Los Angeles, CA with both a local and remote team. We were founded and ...

Zoo

Senior Software Engineer, Frontend

Los Angeles, CA · On-site +1

$145K - $195K/yr

About Us Zoo is building the next generation of hardware design tools redefining how hardware ... We are headquartered in Los Angeles, CA with both a local and remote team. We were founded and ...

Zoo

Senior Designer

Los Angeles, CA · On-site +1

$145K - $195K/yr

About Us Zoo is building the next generation of hardware design tools redefining how hardware ... We are headquartered in Los Angeles, CA with both a local and remote team. We were founded and ...

Zoo

Senior Software Engineer, Frontend

Los Angeles, CA · Remote

About The Role As a Senior Frontend Engineer at Zoo, you'll play a crucial role in the development ... Utilize Xstate for state management to maintain app consistency and reliability across various user ...

Zoo

Senior Systems Software Engineer

Los Angeles, CA · On-site +1

$145K - $195K/yr

About Us Zoo is building the next generation of hardware design tools redefining how hardware ... We are headquartered in Los Angeles, CA with both a local and remote team. We were founded and ...

Collab SA

Junior Support Engineer

Los Angeles, CA · Remote

Hunger to continuously learn & know what is new in the IT zoo * Confident remote support skills on ... management tools. * Collaboration & Communication Liaise with peers and clients, ensuring smooth ...

IT America Inc

ETL Tester

Dallas, TX · Remote

Remote Duration: Longterm contract Type: Only W2 Note: Looking for EX- Santander contractors ... Experience in Test Data Management and Test data preparation and familiarity with PHI and PII data.

Ourhrconnect

Credentialing Manager

Carolina, RI · On-site +1

... remote. Our ideal candidate must reside within reasonable proximity to Columbia, SC as they may be ... National discounts to movies, theaters, zoos, theme parks and more What We Can Do for You: We ...

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All JobsRemote Zoo Manager Jobs

Remote Zoo Manager information

What is the difference between Remote Zoo Manager vs Zoo Keeper?

AspectRemote Zoo ManagerZoo Keeper
CredentialsManagement degree, zoology background often preferredHigh school diploma, animal care certifications
Work EnvironmentOffice-based, administrative, planning roles, some field visitsOn-site at zoo, direct animal interaction
Industry UsageManagement, administration, strategic planning in zoological parksAnimal care, daily husbandry, exhibit maintenance
Search & Comparison IntentYes, often compared for career progression or job rolesCommonly searched as a related role in zoo operations

The Remote Zoo Manager typically handles administrative, strategic, and management tasks within zoological institutions, often working remotely or in an office setting. In contrast, a Zoo Keeper is directly involved in animal care and on-site operations. While both roles are essential in the zoo industry, they differ significantly in responsibilities, credentials, and work environment.

More about Remote Zoo Manager jobs
What cities are hiring for Remote Zoo Manager jobs? Cities with the most Remote Zoo Manager job openings:
What are the most commonly searched types of Remote Zoo jobs? The most popular types of Remote Zoo jobs are:
What states have the most Remote Zoo Manager jobs? States with the most job openings for Remote Zoo Manager jobs include:
What job categories do people searching Remote Zoo Manager jobs look for? The top searched job categories for Remote Zoo Manager jobs are:
Remote Zoo Manager jobs near you
Infographic showing various Remote Zoo Manager job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Technical Customer Support Specialist

Zoo

Los Angeles, CA • On-site, Remote

$60K - $80K/yr

Full-time

Posted 4 days ago

Job description

About Us
Zoo is building the next generation of hardware design tools redefining how hardware products are designed, developed, and built. Our platform combines a modern, cloud-native CAD environment with AI-powered engineering workflows, helping teams design, iterate, and manufacture products faster than ever before. We are headquartered in Los Angeles, CA with both a local and remote team. We were founded and incubated by Embedded Ventures in 2021.
About You
We're looking for curious, innovative, and ambitious self-starters to join our growing team to help us bring our mission to life. We think you'll thrive on our team if you're:
  • Curious at your core, with an eagerness to learn and do things differently
  • Customer-focused, always thinking about ways to improve the user experience
  • Able to operate autonomously and work asynchronously, while also being an effective team player

About The Role
We're looking for a Technical Customer Support Specialist to help our users succeed with Zoo Design Studio and Zookeeper. You'll be the first point of contact for customers, helping them troubleshoot issues, answer product questions, and guide them through best practices. This role is ideal for someone who enjoys solving technical problems, communicating clearly, and working closely with both customers and product teams. You'll play a critical role in shaping the customer experience while helping improve our products through direct user feedback.
What You'll Do
  • Serve as the primary point of contact for customer questions across email, social media, community forums, and support tickets
  • Troubleshoot technical issues related to Zoo Design Studio, CAD workflows, file imports/exports, and AI-assisted Zookeeper features
  • Investigate customer-reported bugs, gather reproduction steps, and partner with engineering to resolve issues
  • Escalate complex technical issues while maintaining clear communication with customers
  • Create and maintain support documentation, FAQs, tutorials, and knowledge base articles
  • Identify common customer pain points and proactively recommend product improvements
  • Assist customers with onboarding, account management, subscriptions, and licensing questions
  • Monitor support metrics and help improve response times and customer satisfaction
  • Act as the voice of the customer by providing structured feedback to Product and Engineering teams
What You'll Need
  • 2+ years of experience in customer support, technical support, customer success, or a similar customer-facing role
  • Experience supporting SaaS, developer tools, engineering software, or CAD products
  • Exceptional written and verbal communication skills
  • Strong problem-solving skills and attention to detail
  • Ability to explain technical concepts in a clear and approachable way
  • Comfortable learning new software and troubleshooting technical issues independently
  • Highly organized with the ability to manage multiple customer conversations simultaneously
  • Empathy for users and a passion for delivering excellent customer experiences
Nice to Have
  • Familiarity with mechanical design, manufacturing, 3D modeling, or engineering workflows
  • Experience creating technical documentation, tutorials, or help center content
  • Exposure to AI-powered products or technical software applications

The salary range for this role is provided below. The final offer will depend on multiple factors including candidate experience, skills, expertise, and market data. Compensation may vary by geography. In addition to salary, we offer competitive equity as well as a full benefits package which may vary by geography as well.
Salary Range
$60,000-$80,000 USD
Zoo is an equal-opportunity employer committed to creating a diverse and inclusive workplace. The Zoo team is made up of incredibly talented and unique individuals from across the globe. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, Veteran status, age, or any other trait that unfairly targets a group of people. We encourage everyone interested in our mission to apply!

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