ZipRecruiter

Log In

2

Remote Zoo Director Jobs (NOW HIRING)

Zoo

Technical Customer Support Specialist

Los Angeles, CA · On-site +1

$60K - $80K/yr

About Us Zoo is building the next generation of hardware design tools redefining how hardware ... We are headquartered in Los Angeles, CA with both a local and remote team. We were founded and ...

City of Saint Paul

Office Assistant III

Saint Paul, MN · Remote

$48K - $67K/yr

Supporting the Economic Development Director with calendaring, managing internal and external ... Parks and Recreation Department/Como Park Zoo and Conservatory - 1 vacancy Here's what you can ...

Instrumentl

Account Executive

To help us get there, we're hiring a remote Account Executive to be the face of our brand for ... You'll be speaking to busy Executive Directors, Development Directors, Grants Managers, and ...

Instrumentl

Account Executive

Concord, NC · Remote

To help us get there, we're hiring a remote Account Executive to be the face of our brand for ... You'll be speaking to busy Executive Directors, Development Directors, Grants Managers, and ...

Instrumentl

Account Executive

To help us get there, we're hiring a remote Account Executive to be the face of our brand for ... You'll be speaking to busy Executive Directors, Development Directors, Grants Managers, and ...

Instrumentl

Growth Account Executive

Concord, NC · Remote

... Diego Zoo and the University of Alaska. Collectively they've moved over $1 billion through our ... You'll be speaking to busy Executive Directors, Development Directors, Grants Managers, and ...

KinCare

Team Lead, Occupational Therapy

$18K/yr

Preferably working out of Albany, Busselton or Bunbury, but we are open to a remote position from ... Social Club - discounted tickets for movies, the zoo and more What We're Looking For * Current ...

Instrumentl

Growth Account Executive

... Diego Zoo and the University of Alaska. Collectively they've moved over $1 billion through our ... You'll be speaking to busy Executive Directors, Development Directors, Grants Managers, and ...

Instrumentl

Growth Account Executive

... Diego Zoo and the University of Alaska. Collectively they've moved over $1 billion through our ... You'll be speaking to busy Executive Directors, Development Directors, Grants Managers, and ...

Crossfuze

Senior Solutions Consultant

Minneapolis, MN · On-site +1

$120K - $150K/yr

At the direction of the Director of Solution Consulting, will help with onboarding of new hire ... Email cleanup, a trip to the zoo with the kids, it's up to you! * Flexible remote work options

Crossfuze

Senior Solutions Consultant

Minneapolis, MN · Remote

$120K - $150K/yr

At the direction of the Director of Solution Consulting, will help with onboarding of new hire ... Email cleanup, a trip to the zoo with the kids, it's up to you! * Flexible remote work options

All Jobsremote JobsArts and Entertainment JobsEntertainment JobsAnimal Show Entertainer JobsRemote Zoo Director Jobs

Remote Zoo Director information

What are the most commonly searched types of Remote Zoo jobs?

The most popular types of Remote Zoo jobs are:

Remote Zoo Director jobs near you

Technical Customer Support Specialist

Zoo

Los Angeles, CA • On-site, Remote

$60K - $80K/yr

Full-time

Re-posted 8 days ago

Job description

About Us
Zoo is building the next generation of hardware design tools redefining how hardware products are designed, developed, and built. Our platform combines a modern, cloud-native CAD environment with AI-powered engineering workflows, helping teams design, iterate, and manufacture products faster than ever before. We are headquartered in Los Angeles, CA with both a local and remote team. We were founded and incubated by Embedded Ventures in 2021.
About You
We're looking for curious, innovative, and ambitious self-starters to join our growing team to help us bring our mission to life. We think you'll thrive on our team if you're:
  • Curious at your core, with an eagerness to learn and do things differently
  • Customer-focused, always thinking about ways to improve the user experience
  • Able to operate autonomously and work asynchronously, while also being an effective team player

About The Role
We're looking for a Technical Customer Support Specialist to help our users succeed with Zoo Design Studio and Zookeeper. You'll be the first point of contact for customers, helping them troubleshoot issues, answer product questions, and guide them through best practices. This role is ideal for someone who enjoys solving technical problems, communicating clearly, and working closely with both customers and product teams. You'll play a critical role in shaping the customer experience while helping improve our products through direct user feedback.
What You'll Do
  • Serve as the primary point of contact for customer questions across email, social media, community forums, and support tickets
  • Troubleshoot technical issues related to Zoo Design Studio, CAD workflows, file imports/exports, and AI-assisted Zookeeper features
  • Investigate customer-reported bugs, gather reproduction steps, and partner with engineering to resolve issues
  • Escalate complex technical issues while maintaining clear communication with customers
  • Create and maintain support documentation, FAQs, tutorials, and knowledge base articles
  • Identify common customer pain points and proactively recommend product improvements
  • Assist customers with onboarding, account management, subscriptions, and licensing questions
  • Monitor support metrics and help improve response times and customer satisfaction
  • Act as the voice of the customer by providing structured feedback to Product and Engineering teams
What You'll Need
  • 2+ years of experience in customer support, technical support, customer success, or a similar customer-facing role
  • Experience supporting SaaS, developer tools, engineering software, or CAD products
  • Exceptional written and verbal communication skills
  • Strong problem-solving skills and attention to detail
  • Ability to explain technical concepts in a clear and approachable way
  • Comfortable learning new software and troubleshooting technical issues independently
  • Highly organized with the ability to manage multiple customer conversations simultaneously
  • Empathy for users and a passion for delivering excellent customer experiences
Nice to Have
  • Familiarity with mechanical design, manufacturing, 3D modeling, or engineering workflows
  • Experience creating technical documentation, tutorials, or help center content
  • Exposure to AI-powered products or technical software applications

The salary range for this role is provided below. The final offer will depend on multiple factors including candidate experience, skills, expertise, and market data. Compensation may vary by geography. In addition to salary, we offer competitive equity as well as a full benefits package which may vary by geography as well.
Salary Range
$60,000-$80,000 USD
Zoo is an equal-opportunity employer committed to creating a diverse and inclusive workplace. The Zoo team is made up of incredibly talented and unique individuals from across the globe. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, Veteran status, age, or any other trait that unfairly targets a group of people. We encourage everyone interested in our mission to apply!

Apply