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Remote Zendesk Jobs in Woonsocket, RI (NOW HIRING)

BitSight

Customer Success AI Operations Lead

Boston, MA · Remote

... remote We are building an AI-native Customer Success operating model from the ground up, and we're ... Work across systems such as Salesforce, Gainsight, Clari, Gong, Zendesk, Snowflake, Slack, Zoom ...

ForgeFit

Remote Customer Service Specialist

Boston, MA · On-site +1

$18.50 - $24.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

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All JobsZendesk JobsRemote Zendesk JobsRemote Zendesk Jobs in Woonsocket, RI

Remote Zendesk information

See Woonsocket, RI salary details

$68.5K

$107.3K

$150K

How much do remote zendesk jobs pay per year?

As of Aug 27, 2026, the average yearly pay for remote zendesk in Woonsocket, RI is $107,330.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,600.00 and $121,700.00 per year, depending on experience, location, and employer.

What is a remote Zendesk?

A Remote Zendesk job typically involves providing customer support or technical assistance using the Zendesk platform, while working from a location outside of a traditional office setting. Employees in these roles use Zendesk's ticketing, chat, or call systems to handle customer inquiries, troubleshoot issues, and ensure customer satisfaction. These positions can range from customer service agents to administrators and developers who configure and optimize the Zendesk system for businesses. Remote Zendesk jobs offer flexibility and are ideal for those who prefer or require working from home. Companies hiring for these roles look for strong communication skills, problem-solving abilities, and familiarity with the Zendesk software.

What are the key skills and qualifications needed to thrive as a remote Zendesk support specialist?

To thrive as a Remote Zendesk Support Specialist, you need strong customer service skills, problem-solving ability, and familiarity with help desk operations, often supported by experience in customer support roles. Proficiency in Zendesk software, ticketing systems, and related CRM tools is typically required, and Zendesk certifications can be beneficial. Excellent written communication, adaptability, and time management are essential soft skills for remote work and effective customer interactions. These skills ensure prompt, accurate support and a positive experience for customers across digital channels.

What are some common challenges faced by remote Zendesk agents and how can they be addressed?

Remote Zendesk agents often encounter challenges such as managing high ticket volumes, maintaining clear communication with both customers and internal teams, and staying engaged while working independently. To address these, it’s important to establish a daily routine, leverage Zendesk’s collaboration tools, and proactively participate in virtual team meetings. Setting up a dedicated workspace and utilizing time management strategies can also help agents stay productive and connected, ensuring high-quality customer support despite the remote setting.

What is the difference between Remote Zendesk vs Remote Customer Support Specialist?

AspectRemote ZendeskRemote Customer Support Specialist
CredentialsZendesk certification, customer service experienceCustomer service experience, communication skills
Work EnvironmentSupport ticket systems, CRM tools, remote setupCustomer communication channels, remote or office
Industry UsageTech, SaaS, e-commerce companiesRetail, telecom, tech, various sectors
Search & Comparison IntentFocus on Zendesk platform skillsBroader customer support roles

Remote Zendesk roles specifically require expertise in Zendesk software and related certifications, often within tech or SaaS industries. Remote Customer Support Specialists have broader customer service responsibilities across various platforms and industries. While both roles involve remote work and customer interaction, Remote Zendesk positions emphasize platform-specific skills, making them more specialized.

What are popular job titles related to Remote Zendesk jobs in Woonsocket, RI?

For Remote Zendesk jobs in Woonsocket, RI, the most frequently searched job titles are:

What job categories do people searching Remote Zendesk jobs in Woonsocket, RI look for?

The top searched job categories for Remote Zendesk jobs in Woonsocket, RI are:

What cities near Woonsocket, RI are hiring for Remote Zendesk jobs?

Cities near Woonsocket, RI with the most Remote Zendesk job openings:

Remote Zendesk jobs near you

Customer Support Associate (JavaScripting Expert) (Remote)

Zinier

Boston, MA • Remote

$18 - $24.50/hr

Full-time

Re-posted 13 days ago

Job description

Who we are

80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?

Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running.

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.

What we are looking for

Are you passionate about solving technical problems and helping customers succeed? Zinier is looking for a customer-focused, technically curious Technical Support Engineer who is an expert is JavaScripting and knowledge of ReactJS is an added benefit, to join our growing global support team.

In this role, you'll partner closely with customers to troubleshoot issues, resolve platform challenges, and deliver a strong support experience across Zinier's products. You'll work cross-functionally with Engineering, Product, Professional Services, and Customer Success teams to investigate issues, drive resolutions, and improve the overall customer experience.

We're looking for someone who enjoys digging into problems, identifying root causes, and balancing technical troubleshooting with strong communication and customer empathy. The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers.

Where the role is located
Anywhere in the US; able to collaborate with customers and teams in other countries or continents as needed, either remotely or in-person (occasional travel needed).

What the role offers

  • Own the customer support experience by managing tickets from intake through resolution while meeting SLA expectations
  • Troubleshoot complex issues across workflows, configurations, integrations, and Zinier platform functionality
  • Partner cross-functionally with Product, Engineering, Professional Services, and Customer Success teams to resolve customer challenges
  • Drive continuous improvement by identifying recurring issues, root causes, and opportunities to improve support operations and workflows
  • Develop product expertise and become a subject matter expert (SME) across key platform areas and customer use cases
  • Create and maintain documentation including knowledge base articles, troubleshooting guides, and support playbooks
  • Support critical customer operations through escalation handling and occasional on-call support coverage
  • Work with global enterprise customers across industries including utilities, telecom, manufacturing, and field service

    What you'll bring to the role

    • 2-5 years of experience in technical support, application support, or customer-facing SaaS support roles
    • Strong troubleshooting skills with the ability to investigate issues methodically and communicate clearly
    • Customer-first mindset with strong organization, responsiveness, and attention to detail in fast-paced environments
    • Technical fluency with enterprise software, web applications, APIs, integrations, mobile platforms, or cloud technologies
    • Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing platforms
    • Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences
    • Collaborative approach working cross-functionally with Engineering, Product, and customer-facing teams
    • Comfort operating in startups with evolving priorities, shifting workflows, and high-growth environments
    • Flexibility for occasional on-call support or after-hours escalation coverage as needed
    • Bachelor's degree preferred in Computer Science, Engineering, Information Systems, or related fields, or equivalent practical experience
    • Be Hungry. Be Humble. Be Honest. And Hustle.


      #LI-Remote