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Remote Zendesk Jobs in Commerce, GA (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Athens, GA · On-site +1

$16.50 - $21.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

All JobsZendesk JobsRemote Zendesk JobsRemote Zendesk Jobs in Commerce, GA

Remote Zendesk information

See Commerce, GA salary details

$66.3K

$103.8K

$145.1K

How much do remote zendesk jobs pay per year?

As of Sep 8, 2026, the average yearly pay for remote zendesk in Commerce, GA is $103,841.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,700.00 and $117,700.00 per year, depending on experience, location, and employer.

What is a remote Zendesk?

A Remote Zendesk job typically involves providing customer support or technical assistance using the Zendesk platform, while working from a location outside of a traditional office setting. Employees in these roles use Zendesk's ticketing, chat, or call systems to handle customer inquiries, troubleshoot issues, and ensure customer satisfaction. These positions can range from customer service agents to administrators and developers who configure and optimize the Zendesk system for businesses. Remote Zendesk jobs offer flexibility and are ideal for those who prefer or require working from home. Companies hiring for these roles look for strong communication skills, problem-solving abilities, and familiarity with the Zendesk software.

What are the key skills and qualifications needed to thrive as a remote Zendesk support specialist?

To thrive as a Remote Zendesk Support Specialist, you need strong customer service skills, problem-solving ability, and familiarity with help desk operations, often supported by experience in customer support roles. Proficiency in Zendesk software, ticketing systems, and related CRM tools is typically required, and Zendesk certifications can be beneficial. Excellent written communication, adaptability, and time management are essential soft skills for remote work and effective customer interactions. These skills ensure prompt, accurate support and a positive experience for customers across digital channels.

What are some common challenges faced by remote Zendesk agents and how can they be addressed?

Remote Zendesk agents often encounter challenges such as managing high ticket volumes, maintaining clear communication with both customers and internal teams, and staying engaged while working independently. To address these, it’s important to establish a daily routine, leverage Zendesk’s collaboration tools, and proactively participate in virtual team meetings. Setting up a dedicated workspace and utilizing time management strategies can also help agents stay productive and connected, ensuring high-quality customer support despite the remote setting.

What is the difference between Remote Zendesk vs Remote Customer Support Specialist?

AspectRemote ZendeskRemote Customer Support Specialist
CredentialsZendesk certification, customer service experienceCustomer service experience, communication skills
Work EnvironmentSupport ticket systems, CRM tools, remote setupCustomer communication channels, remote or office
Industry UsageTech, SaaS, e-commerce companiesRetail, telecom, tech, various sectors
Search & Comparison IntentFocus on Zendesk platform skillsBroader customer support roles

Remote Zendesk roles specifically require expertise in Zendesk software and related certifications, often within tech or SaaS industries. Remote Customer Support Specialists have broader customer service responsibilities across various platforms and industries. While both roles involve remote work and customer interaction, Remote Zendesk positions emphasize platform-specific skills, making them more specialized.

What job categories do people searching Remote Zendesk jobs in Commerce, GA look for?

The top searched job categories for Remote Zendesk jobs in Commerce, GA are:

What cities near Commerce, GA are hiring for Remote Zendesk jobs?

Cities near Commerce, GA with the most Remote Zendesk job openings:

Remote Zendesk jobs near you
Infographic showing various Remote Zendesk job openings in Commerce, GA as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% Remote job distribution, with an average salary of $103,841 per year, or $49.9 per hour.

Remote Allstate Customer Service Specilaist

Lee Matthews Agency, Inc.

Gainesville, GA • Remote

$65K - $95K/yr

Full-time

Retirement, PTO

Posted 15 days ago

Job description

Benefits:
  • Internal Competitions
  • Weekends Off
  • Work from Home Hybrid
  • 401(k)
  • Bonus based on performance
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

Lee Matthews Agency | Gainesville, GA

Build Relationships. Keep Customers Happy. Grow Your Career.
Are you a licensed insurance professional who enjoys helping people, solving problems, and building lasting customer relationships? Do you take pride in providing exceptional service and helping customers stay confident in their insurance coverage?
Lee Matthews Agency is looking for an experienced, licensed Allstate Customer Service Specialist to join our team in Gainesville, GA. This remote role is focused on servicing existing clients, strengthening relationships, and helping retain our valued customer base.
This is a great opportunity for someone who enjoys being a trusted resource for customers and wants to build a long-term career with a supportive agency. A remote schedule option is only available for experienced candidates.
Why Join Lee Matthews Agency?
  • Competitive salary plus performance-based bonus opportunities.
  • Remote schedule
  • Established agency with a loyal and growing customer base.
  • Supportive, team-oriented work environment.
  • Ongoing coaching and professional development.
  • Opportunities for career growth and increased responsibility.
  • A rewarding career focused on helping customers protect what matters most.
What You'll Do
As a Customer Service & Retention Specialist, you'll serve as a trusted point of contact for existing policyholders, helping ensure they receive responsive, personalized service throughout their relationship with the agency.
Responsibilities:
  • Build and maintain strong relationships with existing customers.
  • Assist clients with policy changes, renewals, billing questions, and coverage updates.
  • Conduct proactive policy reviews to help ensure customers have appropriate coverage as their needs change.
  • Educate customers on their policies, coverage options, and available discounts.
  • Respond to customer questions and concerns with professionalism, empathy, and urgency.
  • Proactively follow up with customers to strengthen relationships and support retention.
  • Help identify and address potential retention concerns before customers leave the agency.
  • Recommend appropriate coverage enhancements when they genuinely benefit the customer.
  • Process policy transactions accurately and maintain organized customer records.
  • Work closely with the agency team to deliver a consistent, exceptional customer experience.
What We're Looking For
Required Qualifications:
  • Active Property & Casualty Insurance License.
  • Minimum of 6 months of insurance agency or insurance customer service experience (preferably with Allstate)
  • Previous remote experience is required.
  • Strong communication and relationship-building skills.
  • Excellent attention to detail and organizational abilities.
  • Comfortable using agency management systems and computer software.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong commitment to customer retention and relationship management.
The Ideal Candidate
  • Genuinely enjoys helping people and taking care of customers.
  • Patient, empathetic, and solution-oriented.
  • Professional, dependable, and organized.
  • Takes ownership of customer issues and follows through to resolution.
  • Proactive in finding ways to improve the customer experience.
  • Enjoys building long-term relationships rather than simply handling transactions.
  • Positive team player with a strong work ethic.
  • Interested in building a long-term career in the insurance industry.
At Lee Matthews Agency, we believe exceptional service is the foundation of customer loyalty. Our goal is to create an experience that makes customers want to stay with us for the long term—and this role plays an important part in making that happen.
If you're an experienced insurance professional who enjoys customer service, relationship building, and retention and would like the flexibility of a remote work schedule, we'd love to hear from you.
Apply today and continue your insurance career with Lee Matthews Agency in Gainesville, GA!

This is a remote position.