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Remote Zappos Jobs in Hackensack, NJ (NOW HIRING)

Director of Product

New York, NY · On-site +1

$254K - $266K/yr

Why join us? We're solving big problems for major brands like Zappos, NBCUniversal, and Airbnb. We ... A collaborator that works effectively with hackers, hustlers and designers, both remote and local ...

Remote Zappos information

What is a remote Zappos job?

Remote Zappos jobs are positions offered by Zappos, the online shoe and clothing retailer, that can be performed from a location outside the company's physical offices. These roles may include customer service representatives, tech and IT positions, marketing, and other corporate functions that do not require onsite presence. Remote jobs at Zappos provide flexibility in work location, allowing employees to work from home or other remote environments while still being part of the Zappos team. These positions often require strong communication skills, a reliable internet connection, and a commitment to the company's unique culture and customer service standards.

What skills and qualifications are needed to thrive as a remote Customer Service Representative at Zappos?

To thrive as a Remote Customer Service Representative at Zappos, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and company-specific ticketing systems is typically required. Outstanding soft skills include empathy, patience, and a positive attitude to create memorable customer experiences. These abilities are crucial for delivering top-tier service remotely, maintaining customer satisfaction, and upholding Zappos’ reputation for exceptional support.

How do remote employees at Zappos stay connected and collaborate effectively with their teams?

Remote employees at Zappos leverage a variety of digital tools such as Slack, Zoom, and project management platforms to maintain strong communication and collaboration with their teams. Regular virtual meetings, team check-ins, and company-wide events help foster a sense of community and keep everyone aligned with company goals. New hires often join virtual onboarding sessions and have dedicated mentors or buddies to help them integrate into the culture. Despite working remotely, Zappos emphasizes open communication, cross-team collaboration, and a supportive work environment.

What is the difference between Remote Zappos vs Remote Customer Service Representative?

AspectRemote ZapposRemote Customer Service Representative
Required CredentialsHigh school diploma or equivalent, customer service experienceHigh school diploma or equivalent, customer service experience
Work EnvironmentRemote, flexible hours, team collaboration via online toolsRemote, flexible hours, interaction with customers via phone or chat
Employer & Industry UsageZappos, e-commerce, retailVarious companies, retail and service industries
Common Search & ComparisonYesYes

Remote Zappos positions typically involve customer service roles within the e-commerce retail industry, requiring similar credentials as remote customer service representatives. Both roles are remote, involve flexible hours, and focus on customer interaction. However, Remote Zappos jobs are specific to Zappos' brand and culture, while remote customer service representatives may work for various companies across industries.

What are the most commonly searched types of Zappos jobs in Hackensack, NJ?

The most popular types of Zappos jobs in Hackensack, NJ are:

What cities near Hackensack, NJ are hiring for Remote Zappos jobs?

Cities near Hackensack, NJ with the most Remote Zappos job openings:

Infographic showing various Remote Zappos job openings in Hackensack, NJ as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Director of Product

Take the Interview

New York, NY • On-site, Remote

$254K - $266K/yr

Full-time

Medical, Retirement

Re-posted 16 days ago


Job description

You don't just build software. Under your leadership, teams of people create meaningful solutions that address customer needs and drive business direction and growth. You will be the cornerstone of our startup, supporting and collaborating with all aspects of the business, from sales to marketing to customer success and support. Your leadership will bring the best out of others and stretch them to hit goals they thought impossible. You are an entrepreneur and your first love (perhaps after your lovely/handsome significant other) is creating something meaningful out of nothing.

Hi. We're Take the Interview ("TTI") and we're changing the way companies interview and engage with talent. Our mission is to disrupt the traditional recruiting process and transform the way companies engage with their candidates. Why join us? We're solving big problems for major brands like Zappos, NBCUniversal, and Airbnb. We're a growing technology startup located in the heart of NYC. We have fun, learn constantly and challenge one another to be the best we can be.   

What you will do here:

As our Director of Product, you'll collaborate closely with key stakeholders throughout the company, including our CEO, exec team and board, along with clients and advisors. Early on, you'll learn the inner workings of our software and the world of recruiting tech, and you'll need to build a clear perspective of where our industry is going and how we fit into this ecosystem.

2017 is an exciting year for TTI as we prepare to go through a rebrand and launch a new product. Armed with a clear mission set by our CEO, you'll have ownership of the product roadmap and will be required to synthesize the data, opinions, and feedback from clients and stakeholders to make prioritization decisions and build a customer-driven product. You'll be reinforcing the product vision non-stop to ensure everyone deeply understands where we're heading and why we're on that path.

Early on, you'll need to set up analytics and success metrics for our products and establish an effective process for product decision-making (e.g. scorecards, etc.). You'll get up to speed on our current roadmap, the processes and team in place, and establish effective communication channels for working with our office in NYC and Belgrade. You'll begin to prioritize the roadmap for Q2-3 and work closely with the engineering team to build an amazing product using agile principles.

What we need in this role:

  • A proven track record running product teams for successful enterprise B2B SaaS startup.
  • The ability to create a strong product culture where continuous testing, rapid prototyping, learning, and building a scalable platform are all a priority
  • Someone who has seen the development and delivery of a new product from end-to-end
  • Ownership of product roadmap across multiple teams and multiple products
  • A bias towards action; an entrepreneur who innately understands that history belongs to the doers
  • Must be able to inspire and motivate the company and get everyone moving in the same direction.
  • A collaborator that works effectively with hackers, hustlers and designers, both remote and local, inter- and across-departmental, and internal and external to the company
  • Someone driven by empathy for customers and possessing a strong desire to identify and solve people-centric problems
  • A consensus builder who inspires everyone to work in the same direction
  • A lifelong learner; someone who is always growing and evolving and believes the best idea should always win (regardless of where it comes from)
  • Deep understanding of agile and how to work effectively within it's framework
  • Experience managing a team of product owners and designers
  • As this is a leadership role, we need someone local to, or willing to relocate to the NYC area

Additional Information on TTI:

  • You will be put through a structured interview process
  • In evaluating you as a candidate, we commit to prioritize your results over your pedigree
  • We commit to moving quickly throughout the process, from application to offer
  • We promise to be real and extremely transparent, warts and all. Humility is a value shared at all levels of the organization
  • We offer great benefits, including covering 100% of employee's health insurance, a 401(k) plan, and equity for all our employees
  • We have an office Chihuahua and he goes by Tchotchke (and he has been known to leave land mines every once in awhile...)