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• Serve as a customer advocate and facilitate communication with other resources including Project Managers, Data Conversion Specialists, Developers, Quality Assurance, Technical Support Analysts, and other Implementation Specialists

• Perform information collection during the initial discovery process

• Carry out analysis and document processes based on customer requirements and best practice recommendations within the scope of the project contract

• Configure the software using approved workflow and business rules

• Assist the data conversion specialist with data mapping and validation

• Customize training materials, prepare and deliver training in both remote and classroom-led sessions

• Provide support during customer testing, product implementation and beyond

• Identify and mitigate issues and risks that could negatively impact the project

• Deliver services with high quality and efficiency

• Contribute to improved levels of employee satisfaction and company success by motivating coworkers and helping to develop their knowledge and skills

Job Relationships

Reports to: Team Lead and Director of Professional Services

Interrelationships: Develop constructive and collaborative relationships with customers, management, co-workers and 3rd party vendors. Interact regularly with members of the Research and Development, Professional Services, and Support Services departments.

What we are looking for?

Location/Travel

This opportunity can be performed remotely or from our office in Winooski, VT.

• You must be able to travel 50% within North America without restriction in this role

• A valid passport is needed for travel

About Systems & Software:

Systems and Software (S&S), a division of Harris Computer Systems, is a software development company headquartered in Winooski, VT, that was established in 1973. S&S's single focus is on delivering horizontally and vertically scalable customer service solutions to the utility industry. Our reputation is one of market-leading software, exceptional solution delivery, and a customer-focused organization.

For a utility, a Customer Information System (CIS) is more than just a collection of records, it's a lifeline between the utility and its most important asset, its customers. From turn-on to move-out, no other system will have the impact on the customer experience that the CIS does, so ensuring that this solution offers the breadth of scope and responsiveness that modern consumers require is a critical priority. Through our flagship product, enQuesta, S&S meets this need for our electric, water, sewer and gas customers by combining an intuitive design with powerful technology. The enQuesta solution not only presents a modern, innovative face for the utility to the end customers, but also enables the utilities to take advantage of the solution's open architecture when developing future programs and initiatives.

Clickhere(https://www.ssivt.com/)tolearn more about Systems and Software!

About Harris:

Harrisis a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.

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