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Remote Working Customer Service Jobs in Springfield, IL

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Remote Customer Service and Sales Associate

Chicago, IL · Remote

$60K - $80K/yr

Job Overview As a Remote Customer Service and Sales Associate , your key role includes developing ... If you enjoy working with people, spotting opportunities, and making things happen, this role is ...

New

EDB

Senior IT Infrastructure Engineer

Springfield, IL · Remote

$107.50K - $146.20K/yr

... services, media and information technology companies. EDB's data-driven solutions enable customers ... remote working environment * Ability to deal with internal customers What will give you an edge:

EDB

IT Infrastructure Engineer II

Springfield, IL · Remote

$106.50K - $139.70K/yr

... services, media and information technology companies. EDB's data-driven solutions enable customers ... remote working environment * Ability to deal with internal customers What will give you an edge:

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How much do remote working customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote working customer service in Springfield, IL is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Working Customer Service representative, and why are they important?

To thrive as a Remote Working Customer Service representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, online chat tools, and ticketing systems such as Zendesk or Salesforce is commonly required. Strong time management, self-motivation, and empathy are vital soft skills for delivering effective service and building customer trust remotely. These skills ensure efficient issue resolution, customer satisfaction, and productivity in a virtual work environment.

How do remote working customer service representatives stay connected and collaborate effectively with their teams?

Remote customer service representatives typically use a variety of digital tools—such as messaging platforms, video conferencing, and shared dashboards—to maintain close communication with their colleagues and supervisors. Regular team meetings, virtual trainings, and chat channels help foster a sense of teamwork and provide opportunities for sharing best practices or troubleshooting issues. While working remotely requires strong self-motivation, most companies provide structured support and clear guidelines to ensure remote agents remain engaged and aligned with team goals.

What is a remote working customer service representative?

A remote working customer service representative is a professional who assists customers with inquiries, issues, or complaints while working from a location outside of a traditional office, typically from home. They use various communication tools such as phone, email, chat, or social media to interact with customers. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools. Remote customer service representatives often enjoy flexible schedules and the ability to work from anywhere with a reliable internet connection.

What is the difference between Remote Working Customer Service vs Remote Working Technical Support?

AspectRemote Working Customer ServiceRemote Working Technical Support
Required CredentialsCustomer service certifications, high school diploma or equivalentTechnical certifications, relevant technical degrees or certifications
Work EnvironmentCustomer service centers, call centers, or home officesTechnical support centers, IT departments, or home offices
Employer & Industry UsageRetail, telecom, banking, hospitalityIT, software, hardware, telecommunications
Common Search & Comparison IntentUnderstanding roles, skills, and job requirementsTechnical skills, troubleshooting, and product knowledge

Remote Working Customer Service and Remote Working Technical Support share similarities in work environment and employer usage but differ mainly in required skills and certifications. Customer service roles focus on communication and problem-solving for general inquiries, while technical support requires technical expertise and troubleshooting skills. Both roles are vital in their industries and often sought by remote job seekers.

What are popular job titles related to Remote Working Customer Service jobs in Springfield, IL? For Remote Working Customer Service jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Remote Working Customer Service jobs in Springfield, IL look for? The top searched job categories for Remote Working Customer Service jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Remote Working Customer Service jobs? Cities near Springfield, IL with the most Remote Working Customer Service job openings:
Remote Working Customer Service jobs near you

Virtual Enrollment Coordinator

McQuade Organization

Springfield, IL • Remote

Full-time

Posted 5 days ago

Job description

Looking for a career with stability, flexibility, and long term growth in a rapidly expanding industry?

We are actively hiring motivated individuals for Virtual Enrollment Coordinator positions with a company backed by a Fortune 500 organization.

  • Fully Remote
  • Training Provided
  • Advancement Opportunities
  • Flexible Scheduling

Whether you're starting fresh or looking to grow into leadership, we offer both entry level and supervisor opportunities.

Why This Opportunity Stands Out

Our industry continues to grow because people will always need personalized customer support, enrollment assistance, and human connection.

While many industries are being impacted by automation and AI, this role focuses on communication, relationship building, and helping real families make informed decisions, skills that remain valuable and in demand.

  • Strong communication and people skills
  • Comfortable working independently from home
  • Coachable and willing to learn
  • Basic computer and internet skills

Customer service, retail, hospitality, sales, or call center experience is a plus, but not required.

Apply