ZipRecruiter

Log In

2

Remote Working Customer Service Jobs in Rochester, NY

next page

Showing results 1-20

All JobsWorking Customer Service JobsRemote Working Customer Service JobsRemote Working Customer Service Jobs in Rochester, NY

Remote Working Customer Service information

See Rochester, NY salary details

$9

$18

$26

How much do remote working customer service jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for remote working customer service in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Working Customer Service representative, and why are they important?

To thrive as a Remote Working Customer Service representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, online chat tools, and ticketing systems such as Zendesk or Salesforce is commonly required. Strong time management, self-motivation, and empathy are vital soft skills for delivering effective service and building customer trust remotely. These skills ensure efficient issue resolution, customer satisfaction, and productivity in a virtual work environment.

What is a remote working customer service representative?

A remote working customer service representative is a professional who assists customers with inquiries, issues, or complaints while working from a location outside of a traditional office, typically from home. They use various communication tools such as phone, email, chat, or social media to interact with customers. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools. Remote customer service representatives often enjoy flexible schedules and the ability to work from anywhere with a reliable internet connection.

What is the difference between Remote Working Customer Service vs Remote Working Technical Support?

AspectRemote Working Customer ServiceRemote Working Technical Support
Required CredentialsCustomer service certifications, high school diploma or equivalentTechnical certifications, relevant technical degrees or certifications
Work EnvironmentCustomer service centers, call centers, or home officesTechnical support centers, IT departments, or home offices
Employer & Industry UsageRetail, telecom, banking, hospitalityIT, software, hardware, telecommunications
Common Search & Comparison IntentUnderstanding roles, skills, and job requirementsTechnical skills, troubleshooting, and product knowledge

Remote Working Customer Service and Remote Working Technical Support share similarities in work environment and employer usage but differ mainly in required skills and certifications. Customer service roles focus on communication and problem-solving for general inquiries, while technical support requires technical expertise and troubleshooting skills. Both roles are vital in their industries and often sought by remote job seekers.

How do remote working customer service representatives stay connected and collaborate effectively with their teams?

Remote customer service representatives typically use a variety of digital tools—such as messaging platforms, video conferencing, and shared dashboards—to maintain close communication with their colleagues and supervisors. Regular team meetings, virtual trainings, and chat channels help foster a sense of teamwork and provide opportunities for sharing best practices or troubleshooting issues. While working remotely requires strong self-motivation, most companies provide structured support and clear guidelines to ensure remote agents remain engaged and aligned with team goals.
What are popular job titles related to Remote Working Customer Service jobs in Rochester, NY? For Remote Working Customer Service jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Working Customer Service jobs in Rochester, NY look for? The top searched job categories for Remote Working Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Working Customer Service jobs? Cities near Rochester, NY with the most Remote Working Customer Service job openings:
Remote Working Customer Service jobs near you
Infographic showing various Remote Working Customer Service job openings in Rochester, NY as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.
Customer Success Sales Manager

Customer Success Sales Manager

CADimensions, Inc.

Rochester, NY • On-site, Remote

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

CUSTOMER SUCCESS SALES MANAGER

At CADimensions, we believe great sales is about more than closing deals — it's about building trusted partnerships and helping customers solve real challenges. Our Customer Success Managers are at the forefront of that mission, connecting innovative technology with the people who need it most.

We're looking for a driven, relationship-focused individual to grow and manage a portfolio of customers, uncover new opportunities, and deliver solutions that create real impact. This role is perfect for someone who is curious, resilient, and motivated by both winning new business and helping customers succeed long-term.

WHAT YOU WILL BE DOING:

  • Build and manage strong relationships within a defined set of accounts, serving as a trusted advisor to customers.
  • Prospect and generate new opportunities within existing accounts and targeted prospects.
  • Own the full sales cycle, including identifying opportunities, progressing deals, forecasting, and closing business.
  • Partner closely with customers to understand their needs and align solutions that drive value.
  • Maintain accurate and up-to-date activity, pipeline, and forecasting within HubSpot CRM.
  • Collaborate with internal teams (technical, marketing, and leadership) to deliver a seamless customer experience.
  • Continuously develop product knowledge, including certifications in Dassault Systèmes or other vendor solutions.
  • Stay proactive and persistent in follow-up to ensure opportunities move forward and customers stay engaged.
  • Contribute to team success by sharing insights, best practices, and supporting overall sales initiatives.

WHAT YOU NEED TO BE SUCCESSFUL:

  • Bachelor's degree in Business, Engineering, or related field (or equivalent experience)
  • 2–3 years of sales experience, including prospecting and closing business
  • Strong ability to build relationships and earn trust with customers
  • Self-motivated with strong problem-solving and critical thinking skills
  • Excellent communication, organization, and follow-through
  • Ability to collaborate effectively across teams to drive results

PREFERRED QUALIFICATIONS:  

  • Experience selling CAD, engineering, or manufacturing solutions
  • Familiarity with SOLIDWORKS or similar platforms
  • Experience using HubSpot CRM
  • Proven track record of generating pipeline and closing new business
  • Experience with solution-based or consultative sales approaches

PERKS OF WORKING AT CADIMENSIONS

  • Competitive Compensation: $50,000 – $60,000 base salary plus commission
  • Health Benefits: Medical, dental, and vision coverage, including a medical plan option where CADimensions pays 100%.
  • 401(k) with Immediate Matching: Company match available with no waiting period, helping you start building for the future right away.
  • Generous Time Off: Paid time off to recharge that increase every year, plus dedicated paid volunteer time so you can give back to causes that matter to you.
  • Flexibility: Remote work environment with the ability to work where you're most productive.
  • Growth Opportunities: The chance to develop your technical and business systems expertise while working closely with teams across the organization.
  • Great Culture: A collaborative team environment recognized as a Great Place to Work, where people genuinely support each other and enjoy what they do.

ABOUT US 
CADimensions, Inc. is the premier provider of innovative tools and solutions for the Engineering and Manufacturing community. We partner with industry leaders to offer state-of-the-art CAD software, 3D printing technologies, and comprehensive consulting services. Our mission is to empower our clients to bring their visions to life by enhancing efficiency and fostering creativity. Whether it's through advanced design services, cutting-edge additive manufacturing, or expert training and support, CADimensions is dedicated to driving success and innovation for our customers. Join us and be a part of a dynamic team that is shaping the future of engineering and manufacturing. 

Visit us at CADimensions to learn more about our products and services.

EQUAL OPPORTUNITY EMPLOYER
CADimensions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected characteristic.