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Remote Working Customer Service Jobs in Riverside, CA

Johnson Service Group

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Customer Service Representative I

Irvine, CA · Remote

CA$18.57/hr

Monday- Friday 9:00am-5:30 pm (Remote) Hourly Rate: $18.57 Qualifications * High School diploma or GED and/or one (1) to three (3) years of experience in customer service within a call center ...

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All JobsWorking Customer Service JobsRemote Working Customer Service JobsRemote Working Customer Service Jobs in Riverside, CA

Remote Working Customer Service information

See Riverside, CA salary details

$10

$19

$28

How much do remote working customer service jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for remote working customer service in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Working Customer Service representative, and why are they important?

To thrive as a Remote Working Customer Service representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, online chat tools, and ticketing systems such as Zendesk or Salesforce is commonly required. Strong time management, self-motivation, and empathy are vital soft skills for delivering effective service and building customer trust remotely. These skills ensure efficient issue resolution, customer satisfaction, and productivity in a virtual work environment.

What is a remote working customer service representative?

A remote working customer service representative is a professional who assists customers with inquiries, issues, or complaints while working from a location outside of a traditional office, typically from home. They use various communication tools such as phone, email, chat, or social media to interact with customers. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools. Remote customer service representatives often enjoy flexible schedules and the ability to work from anywhere with a reliable internet connection.

What is the difference between Remote Working Customer Service vs Remote Working Technical Support?

AspectRemote Working Customer ServiceRemote Working Technical Support
Required CredentialsCustomer service certifications, high school diploma or equivalentTechnical certifications, relevant technical degrees or certifications
Work EnvironmentCustomer service centers, call centers, or home officesTechnical support centers, IT departments, or home offices
Employer & Industry UsageRetail, telecom, banking, hospitalityIT, software, hardware, telecommunications
Common Search & Comparison IntentUnderstanding roles, skills, and job requirementsTechnical skills, troubleshooting, and product knowledge

Remote Working Customer Service and Remote Working Technical Support share similarities in work environment and employer usage but differ mainly in required skills and certifications. Customer service roles focus on communication and problem-solving for general inquiries, while technical support requires technical expertise and troubleshooting skills. Both roles are vital in their industries and often sought by remote job seekers.

How do remote working customer service representatives stay connected and collaborate effectively with their teams?

Remote customer service representatives typically use a variety of digital tools—such as messaging platforms, video conferencing, and shared dashboards—to maintain close communication with their colleagues and supervisors. Regular team meetings, virtual trainings, and chat channels help foster a sense of teamwork and provide opportunities for sharing best practices or troubleshooting issues. While working remotely requires strong self-motivation, most companies provide structured support and clear guidelines to ensure remote agents remain engaged and aligned with team goals.
What are popular job titles related to Remote Working Customer Service jobs in Riverside, CA? For Remote Working Customer Service jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Working Customer Service jobs in Riverside, CA look for? The top searched job categories for Remote Working Customer Service jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Working Customer Service jobs? Cities near Riverside, CA with the most Remote Working Customer Service job openings:
Remote Working Customer Service jobs near you
Infographic showing various Remote Working Customer Service job openings in Riverside, CA as of July 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $40,789 per year, or $19.6 per hour.
Customer Service Representative I

Customer Service Representative I

Johnson Service Group

Irvine, CA • Remote

CA$18.57/hr

Contractor

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

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Job description

Johnson Service Group (JSG) is seeking Customer Service Representatives- Call Center.   

Must live in Pacific, Mountain or Central time zone.
Schedule:  Monday- Friday 9:00am-5:30 pm  (Remote)
Hourly Rate:  $18.57

Qualifications

  • High School diploma or GED and/or one (1) to three (3) years of experience in customer service within a call center environment, preferred.
  • Knowledge of Health Benefits and eligibility preferred.
  • Good communication and telephone skills with a very clear and concise speaking voice
  • Proficient written communication skills with the ability to learn new software and navigate multiple systems at once.
  • Moderate keyboarding skills including proficiency with database management. 
  • Ability to adapt to a constantly changing environment.
  • Proficient organizational and time management skills.
  • Fluent in English (oral and written) required. Bilingual in Spanish preferred. 
  • Internet access provided by a cable or fiber provider with 40 MB download and 20MB upload speeds 
  • Home router with wired Ethernet (wireless connections and hotspots are not permitted).
  • A designated room for your office or steps taken to protect company information (e.g., facing computer towards wall, etc.)

Duties And Responsibilities

Customer Advocate

  • Respond to general customer questions via telephone, e-mail, and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims in a confidential, professional, and ethical manner.
  • Analyze problems and provide information/solutions.
  • Research and resolve aged Customer Service open calls within company standards.
  • Operate in the Health Care Processing System (HCPS), Imaging systems, and all systems necessary to obtain and extract information.
  • Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Be accountable, when you uncover an issue or trend, for actually helping, assess and report what is happening in terms of impact, making improvements, and course correcting along the way.

Call Center Support

  • Document information, activities, and changes in the database and inquiry outcomes for accurate tracking and analysis.
  • Research and analyze data to address operational challenges and customer service issues.
  • Provide external and internal customers with requested information, including difficult and upset customers. 
  • Meet and maintain Quality and Telephone Performance measures per customer service performance report.
  • Communicate with the appropriate departments and identify service issues.
  • Identify inefficiencies within the established processes and suggest possible solutions to save time, reduce risk, and/or reduce expenses. 
  • Identify, initiate, and implement at least one process improvement and/or innovation annually 

Company Description

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with over 40 years of experience investing in people and companies. We offer medical, dental, vision, life insurance options, paid time off, 401(k), weekly pay, and more.
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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About Johnson Service Group

Sourced by ZipRecruiter

Johnson Service Group, Inc. (JSG) is a leader in the staffing and consulting services industry, with over 39 years of experience investing in people and companies. We can be found locally in more than 30 offices throughout the United States and Canada and make connections throughout North America. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs. Which is why we have recently expanded our consulting services to include information technology consulting in addition to our wide array of staffing services.

Industry

Recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Westmont, IL, US

Year founded

1984

Social media

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