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Remote Working Customer Service Jobs in Racine, WI

Kasmo Global

Customer Service Support Level 3

Milwaukee, WI · Remote

$16.75 - $21.50/hr

You are passionate about working with customers and team members to answer questions, resolve ... This is a remote position located within the United States near one of our Rockwell facilities ...

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How much do remote working customer service jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote working customer service in Racine, WI is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Working Customer Service representative, and why are they important?

To thrive as a Remote Working Customer Service representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, online chat tools, and ticketing systems such as Zendesk or Salesforce is commonly required. Strong time management, self-motivation, and empathy are vital soft skills for delivering effective service and building customer trust remotely. These skills ensure efficient issue resolution, customer satisfaction, and productivity in a virtual work environment.

How do remote working customer service representatives stay connected and collaborate effectively with their teams?

Remote customer service representatives typically use a variety of digital tools—such as messaging platforms, video conferencing, and shared dashboards—to maintain close communication with their colleagues and supervisors. Regular team meetings, virtual trainings, and chat channels help foster a sense of teamwork and provide opportunities for sharing best practices or troubleshooting issues. While working remotely requires strong self-motivation, most companies provide structured support and clear guidelines to ensure remote agents remain engaged and aligned with team goals.

What is a remote working customer service representative?

A remote working customer service representative is a professional who assists customers with inquiries, issues, or complaints while working from a location outside of a traditional office, typically from home. They use various communication tools such as phone, email, chat, or social media to interact with customers. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools. Remote customer service representatives often enjoy flexible schedules and the ability to work from anywhere with a reliable internet connection.

What is the difference between Remote Working Customer Service vs Remote Working Technical Support?

AspectRemote Working Customer ServiceRemote Working Technical Support
Required CredentialsCustomer service certifications, high school diploma or equivalentTechnical certifications, relevant technical degrees or certifications
Work EnvironmentCustomer service centers, call centers, or home officesTechnical support centers, IT departments, or home offices
Employer & Industry UsageRetail, telecom, banking, hospitalityIT, software, hardware, telecommunications
Common Search & Comparison IntentUnderstanding roles, skills, and job requirementsTechnical skills, troubleshooting, and product knowledge

Remote Working Customer Service and Remote Working Technical Support share similarities in work environment and employer usage but differ mainly in required skills and certifications. Customer service roles focus on communication and problem-solving for general inquiries, while technical support requires technical expertise and troubleshooting skills. Both roles are vital in their industries and often sought by remote job seekers.

What are popular job titles related to Remote Working Customer Service jobs in Racine, WI? For Remote Working Customer Service jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Remote Working Customer Service jobs in Racine, WI look for? The top searched job categories for Remote Working Customer Service jobs in Racine, WI are:
What cities near Racine, WI are hiring for Remote Working Customer Service jobs? Cities near Racine, WI with the most Remote Working Customer Service job openings:
Remote Working Customer Service jobs near you

Customer Service Support Level 3

Kasmo Global

Milwaukee, WI • Remote

$16.75 - $21.50/hr

Other

Posted 2 days ago

Job description

Duties:
Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!
At Rockwell Automation, we know that expanding human possibility requires connections. We do that every day with our customers as we bring the Connected Enterprise to life, but we don't stop there. We expand human possibilities in our communities - giving back, helping grow the next generation of STEM leaders and building relationships that last.
As part of the Enterprise Customer Experience (ECX) organization, the Customer Experience Advocate provides exceptional customer service. You are passionate about working with customers and team members to answer questions, resolve issues, and bring value to the customer experience every time, minimizing effort to maximize loyalty. You embrace change and excel at the challenge of delivering the best possible outcomes for customers. You will also be focused on identifying process improvement opportunities and helping drive those opportunities to implementation.
What you do:

  • Work with partners to provide accelerated and valued outcomes.
  • Have a clear understanding of measurements which measure the customer experience.
  • Recognize customer needs and address them with urgency.
  • Determine alternative solutions to solve the problem.
  • Be a subject matter expert on business processes.
  • Identify trend and opportunities for root cause resolution, escalating through the proper channel.
  • Collaborate to develop best practices.
The Essentials - You Will Have:
  • High school diploma or GED
  • Legal authorization to work in the United States. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
The Preferred - You Might Also Have:
  • Associate's degree
  • 2+ years related experience
  • Experience interpreting and responding to customer questions and requests.
  • Identifying the urgency of tasks and prioritize accordingly.
  • Working well in a team environment of collaboration.
  • Experience evaluating systems for positive end-to-end customer experience.
  • Computer skills and can quickly navigate multiple business systems to process requests within specified Service Level Agreement.
  • Experience documenting customer issues in detail in technology and processes.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.
This is a remote position located within the United States near one of our Rockwell facilities, preferably Milwaukee, WI or Cleveland, Ohio.
This role has non-traditional hours, working nights, weekends, and holidays.
Skills:
English (Speak, Read, Write)
Education:
***Education Requirements must remain consistant with the Global Job Catalog, please do not edit*** Technical school work (up to 1 year)

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