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How much do remote work from home call listening jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote work from home call listening in the United States is $15.28, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.79 per hour, depending on experience, location, and employer.

What is remote work from home call listening?

Remote Work From Home Call Listening is a job where individuals review and evaluate recorded customer service calls from their home. The goal is to assess the quality of service provided, ensure company standards are met, and provide feedback for improvement. This role typically requires good listening skills, attention to detail, and the ability to follow evaluation guidelines. It is often part-time or contract work and may not require previous experience, though familiarity with customer service environments can be helpful.

What are the key skills and qualifications needed to thrive as a remote work from home call listener?

To thrive as a Remote Work From Home Call Listener, you need excellent active listening skills, attention to detail, and often a high school diploma or equivalent. Familiarity with call monitoring software, CRM systems, and basic computer proficiency is typically required. Strong written communication, discretion, and reliability are standout soft skills in this role. These abilities ensure accurate call analysis, data confidentiality, and consistent quality assurance for businesses relying on remote call review.

What are the main challenges faced when working in a remote work from home call listening role, and how can they be managed?

One of the main challenges in a Remote Work From Home Call Listening role is maintaining focus and attention to detail while reviewing multiple calls daily, often in a solitary environment. Distractions at home, managing time effectively, and preventing listener fatigue can also be significant hurdles. To manage these challenges, it's helpful to set up a dedicated, quiet workspace, use productivity tools to structure your tasks, and take regular breaks to stay alert. Staying connected with your team through virtual meetings can also provide support and ensure consistent standards in call evaluations.

What is the difference between Remote Work From Home Call Listening vs Remote Work From Home Customer Service Representative?

AspectRemote Work From Home Call ListeningRemote Work From Home Customer Service Representative
Primary RoleListening to calls for quality assurance, compliance, or trainingHandling customer inquiries, providing support, and resolving issues
Required SkillsActive listening, attention to detail, communication skillsCommunication, problem-solving, patience
Work EnvironmentHome-based, listening to recorded or live callsHome-based, interacting with customers via phone or chat
Common CertificationsNone typically required, but industry-specific training may helpCustomer service or call center certifications often preferred

Remote Work From Home Call Listening involves monitoring and evaluating calls for quality, while Remote Work From Home Customer Service Representatives directly assist customers. Both roles are home-based and require strong communication skills, but their primary functions differ significantly.

More about Remote Work From Home Call Listening jobs

What cities are hiring for Remote Work From Home Call Listening jobs?

Cities with the most Remote Work From Home Call Listening job openings:

What states have the most Remote Work From Home Call Listening jobs?

States with the most job openings for Remote Work From Home Call Listening jobs include:

What job categories do people searching Remote Work From Home Call Listening jobs look for?

The top searched job categories for Remote Work From Home Call Listening jobs are:

Remote Work From Home Call Listening jobs near you
Infographic showing various Remote Work From Home Call Listening job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 100% Remote job distribution, with an average salary of $31,772 per year, or $15.3 per hour.

Remote Customer Service Representative - Call Center | Kansas

Berlin-Wheeler, Inc.

Topeka, KS • Remote

$12/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Remote Customer Service Representative - Call Center | Kansas

100% Remote | Full-Time | Kansas Residents Only

Pay: $11hr to start then after 90 days $12hr guaranteed!

Work From Home. Help People. Make a Difference.

Are you looking for a remote customer service or call center job where you can help people every day?

We're hiring Remote Customer Service Representatives to join our Non-Emergency Medical Transportation (NEMT) team. You'll answer inbound calls from members across the United States and help them arrange transportation to medical appointments and healthcare services.

You don't need previous healthcare or transportation experience to be successful. If you're dependable, comfortable talking with people, have strong computer skills, and enjoy helping others, we'll provide the training and support you need to learn the role.

This is a fully remote position. Applicants must reside in Kansas.

What You'll Do

As a Remote Customer Service Representative, you will:

  • Answer inbound customer service calls in a professional, friendly manner
  • Help members schedule transportation to medical appointments
  • Make changes to existing transportation reservations
  • Process ride cancellations and updates
  • Verify member and trip information
  • Enter accurate information into computer systems
  • Communicate with transportation providers and healthcare facilities
  • Listen carefully to customer needs and provide appropriate solutions
  • Document customer interactions accurately
  • Follow established procedures, client requirements, and compliance standards
  • Maintain excellent customer service while working in a fast-paced call center environment

What Makes You Successful

We're looking for people who are:

  • Dependable and reliable
  • Comfortable talking with customers by phone
  • Patient and empathetic
  • Good listeners
  • Detail-oriented
  • Comfortable using computers and learning new software
  • Able to multitask between multiple computer systems
  • Comfortable following established procedures
  • Professional when handling difficult or emotional conversations
  • Able to work independently in a remote environment

Required Qualifications

  • Must currently live in the state of Kansas
  • High school diploma or GED
  • Basic computer skills
  • Reliable internet connection
  • Ability to work from a secure, quiet home workspace
  • Strong verbal communication and active listening skills
  • Reliable attendance and punctuality

Preferred Qualifications

Previous experience in any of the following is a plus, but not required:

  • Customer service
  • Call center or contact center
  • Inbound call center
  • Healthcare
  • Medical office
  • Patient services
  • Member services
  • Transportation
  • Scheduling
  • Dispatch
  • Insurance
  • Retail or hospitality

If you have strong customer service skills but don't have healthcare or call center experience, we still encourage you to apply.

What We Offer

  • 100% Work From Home
  • Paid Training
  • Full-Time Employment
  • Supportive Team Environment
  • Structured Training and Ongoing Coaching
  • Meaningful, Purpose-Driven Work
  • Opportunity to Serve Members Nationwide
  • Paid time off
  • Paid holidays
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k) / retirement benefits

Schedule Full-Time

Available schedules may include:

  • Day shifts
  • Evening shifts
  • Weekend availability

Why This Job Matters

Every day, people depend on transportation to get to doctors' appointments, medical treatments, therapy, and other essential healthcare services.

When you answer the phone, schedule a ride, solve a problem, or help someone navigate a change to their transportation, you're helping remove a barrier to healthcare.

You don't just answer calls.

You help keep healthcare moving.

Ready to Join Our Team?

If you're looking for a remote customer service job, work-from-home call center position, or full-time customer support opportunity in Kansas, we'd love to hear from you.

No NEMT experience? That's okay.

No healthcare experience? That's okay.

If you're dependable, compassionate, comfortable on the phone, and ready to learn, apply today.

Remote Customer Service Representative - Kansas Residents Only

We look forward to meeting you!

Apply