Macon, GA · Remote
$24.10 - $36.15/hr
Remote: Monday - Friday 8:30 - 5:00 Pay Range: $24.10 - $36.15 Major Responsibilities: Always ... Documents all relevant customer interaction information thoroughly in the service management system.
Macon, GA · Remote
$24.10 - $36.15/hr
Remote: Monday - Friday 8:30 - 5:00 Pay Range: $24.10 - $36.15 Major Responsibilities: Always ... Documents all relevant customer interaction information thoroughly in the service management system.
Warner Robins, GA · Remote
$14/hr
We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...
Quick apply
Warner Robins, GA · Remote
$14/hr
We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...
Macon, GA · Remote
$90 - $150/hr
... customers requesting service. This is a 100% remote, commission-based sales role where you will ... This is a fully remote role open only to candidates located within the United States. Telecom ...
Macon, GA · Remote
$90 - $150/hr
... customers requesting service. This is a 100% remote, commission-based sales role where you will ... This is a fully remote role open only to candidates located within the United States. Telecom ...
Macon, GA · Remote
$90 - $150/hr
... customers requesting service. This is a 100% remote, commission-based sales role where you will ... This is a fully remote role open only to candidates located within the United States. Telecom ...
Macon, GA · Remote
$90 - $150/hr
... customers requesting service. This is a 100% remote, commission-based sales role where you will ... This is a fully remote role open only to candidates located within the United States. Telecom ...
Warner Robins, GA · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Warner Robins, GA · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Warner Robins, GA · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Warner Robins, GA · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Warner Robins, GA · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Warner Robins, GA · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Macon, GA · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Macon, GA · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Warner Robins, GA · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Warner Robins, GA · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Warner Robins, GA · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Warner Robins, GA · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Macon, GA · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Macon, GA · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Warner Robins, GA · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Warner Robins, GA · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Warner Robins, GA · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Warner Robins, GA · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Warner Robins, GA · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Warner Robins, GA · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Warner Robins, GA · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Warner Robins, GA · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Macon, GA · On-site +1
$24.35 - $26.35/hr
Regular availability on weekends and holidays is required. Work at Protocall is inherently ... of client care, customer service, professional conduct, and a supportive work environment.
Macon, GA · On-site +1
$24.35 - $26.35/hr
Regular availability on weekends and holidays is required. Work at Protocall is inherently ... of client care, customer service, professional conduct, and a supportive work environment.
Macon, GA · Remote
$24.35 - $26.35/hr
Regular availability on weekends and holidays is required. Work at Protocall is inherently ... of client care, customer service, professional conduct, and a supportive work environment.
Macon, GA · Remote
$24.35 - $26.35/hr
Regular availability on weekends and holidays is required. Work at Protocall is inherently ... of client care, customer service, professional conduct, and a supportive work environment.
Macon, GA · Remote
$24.35 - $26.35/hr
Regular availability on weekends and holidays is required. Work at Protocall is inherently ... of client care, customer service, professional conduct, and a supportive work environment.
Macon, GA · Remote
$24.35 - $26.35/hr
Regular availability on weekends and holidays is required. Work at Protocall is inherently ... of client care, customer service, professional conduct, and a supportive work environment.
Warner Robins, GA · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Warner Robins, GA · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Warner Robins, GA · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Warner Robins, GA · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
$8.89 - $10.29
2% of jobs
$10.29 - $11.69
4% of jobs
$11.69 - $13.09
11% of jobs
$13.86 is the 25th percentile. Wages below this are outliers.
$13.09 - $14.49
15% of jobs
The median wage is $15.78 / hr.
$14.49 - $15.89
20% of jobs
$15.89 - $17.29
15% of jobs
$18.25 is the 75th percentile. Wages above this are outliers.
$17.29 - $18.69
13% of jobs
$18.69 - $20.09
7% of jobs
$20.09 - $21.48
6% of jobs
$21.48 - $22.88
4% of jobs
$22.88 - $24.28
3% of jobs
$8
$16
$24
$24.10 - $36.15/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 4 days ago
7.6
Based on 772 frontline employees who took The Breakroom Quiz
191st of 886 rated healthcare providers
Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
Remote:
Monday - Friday 8:30 - 5:00
Pay Range:
$24.10 - $36.15Major Responsibilities:
Always provides exceptional customer service. This includes treating everyone with respect and dignity. Demonstrates patience and positivity when working with others in alignment with organizational values.
Provides initial support troubleshooting, answering questions and resolving basic problems and issues related to LAN/WAN-based software, desktop computing equipment, printers, network status and applications.
Gathers information about the issue from the customer by asking clarifying questions, presenting options and/or solutions and determining the level of complexity. Assists with simulating user issues to resolve. Escalates unresolved interactions appropriately.
Documents all relevant customer interaction information thoroughly in the service management system.
Analyzes basic issues and arrives at workable solutions. Provides callbacks or follow-up with the customer as necessary to "close" the ticket and maintain a successful call closure rate.
Utilizes the call tracking system; accurately, quickly, and efficiently recording all interactions with customers while consistently meeting established Service Desk Key Performance Indicators (KPI).
Performs routine procedures to remedy issues or when requested.
Escalates unresolved issues to second-tier support. Keeps customers informed of the status of their request if an immediate remedy is not available.
Assists with providing technical hints and tips to proactively assist customers.
Adherence to all Advocate Health Policy and Procedures.
Licensure, Registration, and/or Certification Required:
None Required.
Education Required:
High School Graduate or equivalent.
Experience Required:
Typically requires 1 year of experience in customer service, call center, or Service Desk support.
Knowledge, Skills & Abilities Required:
Strong interpersonal, customer service and service recovery skills, as well as basic understanding of call centers and call tracking system.
Strong technical aptitude with the ability to learn quickly and support software applications.
Understanding of the technical components of an Information System, including basic hardware, platform, database concepts, and terminology.
Ability to manage multiple priorities in a dynamic work environment.
Analytical and problem-solving skills.
Strong written and verbal communication skills including the ability to interact with a diverse customer population and communicate at their level.
to use/manage a standard multiple-line telephone system.
Ability to maintain confidentiality and work as a team.
Ability to determine issues that may have an adverse business impact if not properly escalated.
#Remote
#LIRemote
Preferred remote locations in WI, NC, GA
Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.
Physical Requirements and Working Conditions:
Must be able to sit for extended periods of time.
Must be able to perform fine hand manipulation when using a keyboard.
Position may require occasional travel which may result in exposure to road and weather hazards.
Ability to independently work in a remote work environment free from distractions. Potentially exposed to a normal office environment.
Operates all equipment necessary to perform the job.
The Service Desk supports the organization 24x7x365. Flexibility for availability in advance to work other shifts, includingevening, overnight & weekends is required.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our CommitmenttoYou:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
Get the full story on Breakroom
Sourced by ZipRecruiter
Advocate Healthcare, based in Oak Lawn, Illinois, United States, is a leading figure in the health care industry. Accessible via their official website, 'advocatehealth.com', this organization provides a wide variety of medical services and treatment options. Founded in 1995 through a merger of Evangelical Health Systems Corporation and Lutheran General HealthSystem, Advocate Healthcare has grown exponentially over the years. Now, it operates more than 400 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, five Level I trauma centers, and three Level II trauma centers. Upholding their values of equality, compassion, excellence, partnership and stewardship, Advocate Healthcare's mission is centered on building lifelong relationships with patients by delivering the best health outcomes and highest level of service through an integrated approach to care and wellness.
Hospitals and health care and social assistance
10,000+ Employees
Charlotte, NC, US
