Remote Weekend Customer Support Specialist Jobs in Reno, NV

The College of Southern Nevada appreciates your interest in employment at our growing institution. We want your application process to go smoothly and quickly. We ask that you keep in mind the following when completing your application:

• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
• Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
• Please note that applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted.

If you are unable to attach the required documents to your online application or need assistance regarding the application process, please contact the Talent Acquisition team within Human Resources via email at hr.recruitment@csn.edu or call (702) 651-5800 to be directed to the appropriate Recruiter.

Job Description

The Peer Support Specialist Instructor is responsible for delivering high-quality, evidence-based training to individuals preparing for certification as Peer Support Specialists (PSS) or Certified Peer Support Specialists (CPSS). This role combines educational instruction with the unique perspective of lived experience in recovery (mental health, substance use, or co-occurring challenges).

The instructor guides adult learners through foundational competencies, ethical boundaries, and communication frameworks necessary to provide effective peer-to-peer support in community, clinical, and correctional settings.

CORE RESPONSIBILITIES:

Instruction & Curriculum Delivery

• Facilitate Core Training: Deliver established training curricula covering essential peer competencies, including the recovery model, trauma-informed care, motivational interviewing basics, and cultural humility.

• Model Peer Principles: Demonstrate and teach the intentional use of "lived experience" and strategic self-disclosure as therapeutic tools in a professional setting.

• Adult Learning Facilitation: Utilize diverse instructional methods (e.g., role-playing, interactive group discussions, case scenarios, and multimedia) to accommodate various learning styles.

• Skills Evaluation: Assess students' mastery of core skills, particularly around active listening, validating experiences, and navigating professional boundaries.

Program Administration & Support

• Student Mentorship: Provide guidance, academic support, and constructive feedback to students navigating the training and their own professional readiness.

• Track Performance: Maintain accurate records of student attendance, participation, assignment completion, and final competency assessments.

• Certification Preparation: Guide students through the state or national certification exam application process, ensuring all training hour requirements are fully documented and met.

Curriculum & Compliance Maintenance

• Update Courseware: Ensure all training materials align with current state certification boards, Substance Abuse and Mental Health Services Administration (SAMHSA) guidelines, and evolving industry standards.

• Maintain Ethical Boundaries: Emphasize and enforce training modules dedicated to ethical codes of conduct, confidentiality laws (HIPAA), and the prevention of vicarious trauma or burnout.

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs):

• Adult Education Skills: Proven ability to facilitate groups, manage a classroom, or deliver presentations comfortably to diverse populations.

• Communication: Exceptional interpersonal and verbal communication skills, with a deep understanding of empathetic and non-stigmatizing language.

• Digital Literacy: Proficiency with learning management systems (LMS) like Canvas or Blackboard, as well as video conferencing platforms (Zoom, MS Teams) for hybrid or remote instruction.

REQUIRED QUALIFICATIONS:

• Certification: Current certification as a Peer Support Specialist (CPSS) or Peer Recovery Support Specialist (PRSS) from an accredited state or national board.

• Lived Experience: Self-identified personal lived experience of recovery from mental health challenges, substance use disorders, or co-occurring challenges, with a sustained period of stable recovery (typically minimum of 1-2 years).

• Field Experience: Minimum of 2 years of active, hands-on experience working as a practicing Peer Support Specialist in a healthcare, community-based, or behavioral health environment.

PREFERRED QUALIFICATIONS:

• Experience with CANVAS or other learning management systems.

• Skills in the use and operation of basic computer software.

Salary: $40/per hour

Exempt

Full-Time Equivalent 

Required Attachment(s)

To be considered for this position, candidates must attach the following documents:

• Resume/CV

• Cover Letter

• Certifications

NSHE - INTERNAL APPLICANTS PLEASE NOTE

CSN employees or employees within the Nevada System of Higher Education (NSHE) MUST use the "Browse Jobs" process within Workday to find and apply for jobs at CSN and other NSHE Institutions. Once you log into Workday, type "Browse Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the requisition number in the search box. If you complete an application outside of the internal application process and apply as an external candidate, your application will no longer be considered at the time of minimum qualification review. In order to prevent the disqualification of your application, you will need to reapply as an internal candidate before 11:59 pm the day prior to the position close date.

For more details on this position, please visit our website: My Career at CSN.

CSN is an Equal Employment Opportunity/Affirmative Action institution. For more information, visit http://www.csn.edu/nondiscrimination.

Posting Close Date

Note to Applicant

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications. The search committee will use this information during the initial review of application materials.  

All document(s) must be received by 11:59 p.m. the day prior to the closing date posted on the job announcement.

This position may require that a criminal background check be conducted on the candidate(s) selected for hire.  

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.  

Schedules are subject to change based on organizational needs.  

CSN is responsive to serving the educational needs of a diverse and ever-changing community. CSN employs only U.S. citizens and aliens authorized to work in the U.S. CSN does not sponsor aliens applying for faculty, professional staff, or management positions (H-1B Visas) in the absence of exceptional circumstances as defined by the USCIS.