CX Engineer
Utica, NY · On-site +1
... remote work. The CX Engineer acts as a key interface that is focused on maintaining a service ... Keep up with industry best practices, trends, and standards Project initiation and execution: • ...
CX Engineer
Utica, NY · On-site +1
... remote work. The CX Engineer acts as a key interface that is focused on maintaining a service ... Keep up with industry best practices, trends, and standards Project initiation and execution: • ...
Remote Wake Up Call information
See Rome, NY salary details
$10.01 - $11.26
2% of jobs
$11.26 - $12.50
8% of jobs
$12.50 - $13.74
12% of jobs
$13.94 is the 25th percentile. Wages below this are outliers.
$13.74 - $14.98
18% of jobs
The median wage is $15.52 / hr.
$14.98 - $16.22
23% of jobs
$16.22 - $17.46
12% of jobs
$17.49 is the 75th percentile. Wages above this are outliers.
$17.46 - $18.70
12% of jobs
$18.70 - $19.95
5% of jobs
$19.95 - $21.19
4% of jobs
$21.19 - $22.43
2% of jobs
$22.43 - $23.67
2% of jobs
$10
$16
$23
How much do remote wake up call jobs pay per hour?
As of Sep 1, 2026, the average hourly pay for remote wake up call in Rome, NY is $16.30, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $17.98 per hour, depending on experience, location, and employer.
What is a remote wake up call?
Remote Wake Up Call jobs involve working from home or another remote location to provide wake-up reminder services to clients over the phone, via app, or through other communication channels. Typically, workers in this role contact customers at pre-scheduled times to ensure they wake up for important events, appointments, or work. The job may also include offering motivational messages, reminders, or friendly conversation to help clients start their day. It is ideal for individuals with strong communication skills and reliable time management. These positions are often part-time, flexible, and can be found with virtual assistant companies or specialized wake-up call services.
What are the key skills and qualifications needed to thrive as a remote wake up call operator?
To thrive as a Remote Wake Up Call Operator, you need excellent time management, reliability, clear verbal communication, and basic computer skills, often supported by a high school diploma or equivalent. Familiarity with scheduling software, VoIP phone systems, and customer management tools is typically required. Strong interpersonal skills, attention to detail, and a friendly, professional demeanor help operators stand out in this role. These abilities ensure timely, accurate service and positive customer experiences, which are crucial for client satisfaction and business reputation.
What are some common challenges faced by professionals providing remote wake up call services, and how can they be addressed?
Professionals providing remote wake up call services often face challenges such as managing multiple time zones, ensuring calls are punctual, and maintaining a pleasant, engaging tone with clients who may be groggy or unresponsive. To address these, it's important to use reliable scheduling tools, maintain organized records, and develop strong communication skills. Additionally, being adaptable and empathetic can help foster a positive client experience, even during early or unconventional hours.
What is the difference between Remote Wake Up Call vs Remote Customer Service Representative?
| Aspect | Remote Wake Up Call | Remote Customer Service Representative |
|---|---|---|
| Credentials | Minimal, often high school diploma or equivalent | High school diploma or equivalent; some roles may require additional training |
| Work Environment | Remote, often from home or call centers | Remote, from home or call centers |
| Industry Usage | Hospitality, wellness, or personal assistance services | Retail, tech, finance, and various customer service sectors |
| Job Focus | Making wake-up calls or reminders | Handling customer inquiries, support, and problem resolution |
While both roles are remote and involve communication, Remote Wake Up Calls focus on making scheduled reminders or wake-up calls, often requiring minimal credentials. In contrast, Remote Customer Service Representatives handle a broader range of customer inquiries across industries, often requiring more training and diverse skills.
What are popular job titles related to Remote Wake Up Call jobs in Rome, NY?
For Remote Wake Up Call jobs in Rome, NY, the most frequently searched job titles are:
What job categories do people searching Remote Wake Up Call jobs in Rome, NY look for?
The top searched job categories for Remote Wake Up Call jobs in Rome, NY are:
What cities near Rome, NY are hiring for Remote Wake Up Call jobs?
Cities near Rome, NY with the most Remote Wake Up Call job openings:
Full-time
Re-posted 9 days ago
Job description
Position Summary:
The Customer Experience Engineer will partner with the leaders of the technology and contact center business units to deliver customer-facing value. This candidate will leverage interpersonal and cross-functional skills, product expertise and various technologies to ensure back-end technologies and processes validate and optimize our internal and external customers' front-end needs and overall experience.
The ideal candidate has a history of success in collaborating with internal stakeholders, using data-driven insights to influence decisions and developing permanent process-driven solutions. This person will be focused on measuring and managing the department to service metrics and supporting inquiries from both external and internal customers.
This is a hybrid role that will report to the Technology Business Unit Lead and will require both onsite and remote work. The CX Engineer acts as a key interface that is focused on maintaining a service culture and delivering customer operational excellence.
Job Requirements and Responsibilities:
• Provide backup support for other 3rd party tools utilized within the organization.
Project initiation and execution:
• Manages and monitors relationships with and between key stakeholders; clarifies mutual needs and commitments through the consultation and consideration of impacts. Seeks to push through existing paradigms to create innovative solutions.
• Service Transition - ensures operational readiness by reviewing and approving documented handover procedures, instructions and other collateral for all projects to ensure day-one operational excellence for new/modified services
Skills and Competencies:
Education and Experience:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.
The Customer Experience Engineer will partner with the leaders of the technology and contact center business units to deliver customer-facing value. This candidate will leverage interpersonal and cross-functional skills, product expertise and various technologies to ensure back-end technologies and processes validate and optimize our internal and external customers' front-end needs and overall experience.
The ideal candidate has a history of success in collaborating with internal stakeholders, using data-driven insights to influence decisions and developing permanent process-driven solutions. This person will be focused on measuring and managing the department to service metrics and supporting inquiries from both external and internal customers.
This is a hybrid role that will report to the Technology Business Unit Lead and will require both onsite and remote work. The CX Engineer acts as a key interface that is focused on maintaining a service culture and delivering customer operational excellence.
Job Requirements and Responsibilities:
- Provides relevant performance scorecard reporting KPIs / Performance Metrics aligned to Business Unit needs.
- Assist with and advocate for the design and rollout of new support channels and service offerings
- Create support workflows and make suggestions to improve efficiency and effectiveness
- Evaluate 3rd party solutions, drive implementations and support process optimization
- Collect and analyze customer functions' performance and delivery data, taking action regarding responses, and reporting to the organization.
• Provide backup support for other 3rd party tools utilized within the organization.
- Analyzing the order entry process and recommend automation solutions
- Measure and help to improve overall customer experience levels
- Keep up with industry best practices, trends, and standards
Project initiation and execution:
• Manages and monitors relationships with and between key stakeholders; clarifies mutual needs and commitments through the consultation and consideration of impacts. Seeks to push through existing paradigms to create innovative solutions.
• Service Transition - ensures operational readiness by reviewing and approving documented handover procedures, instructions and other collateral for all projects to ensure day-one operational excellence for new/modified services
- Perform other duties as assigned
Skills and Competencies:
- Excellent organizational skills and attention to detail.
- Ability to work independently with little supervision.
- Strong interpersonal, analytical, and problem-solving skills.
- Ability to clearly communicate operation and/or staffing concerns to management with clear solution-driven recommendations.
- In-depth understanding in Call Center operations including technologies and data management.
- Demonstrated Project Management experience.
- Ability to manage program budgets, create meaningful projections, and presents them to strategic decision makers.
- Strong verbal and written communication skills.
- Excellent time management skills with a proven ability to meet deadlines.
Education and Experience:
- BA/BS degree in Business Administration, MIS or relevant field preferred but not required
- 10+ years of total experience
- 5+ years of experience with CRM administration/support and contact center software operations solutions
- 3+ years of project management work including but not limited to discovery, gathering business requirements, interfacing with IT and other functions, planning, implementing and supporting new solutions
- Preferred experience with the NICE or Five9 contact center product suite, but not required
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.