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Remote Vtc Operator Jobs in Washington, DC (NOW HIRING)

Maximus

Telecommunications Lead

VA · On-site +1

$44K - $57K/yr

Our work focuses on sustaining, operating, and improving essential government systems and services ... VTC, unified communications systems). - Proven experience performing advanced (Tier 3) ...

BDR Solutions LLC

Network Engineer

Washington, DC · On-site +1

... operating systems. * Maintain network components, diagnostics and troubleshoot network devices ... Experience of network engineering LAN/WAN * 5+ years of experience with Cisco VTC and Remote Access

Maximus

Journeyman System Administrator

VA · On-site +1

Our work focuses on sustaining, operating, and improving essential government systems and services ... Remote Minimum Requirements TCS220, T4, Band 7 #TSTECH EEO Statement Maximus is an equal ...

Maximus

Journeyman System Administrator

VA · On-site +1

Our work focuses on sustaining, operating, and improving essential government systems and services ... Remote Minimum Requirements TCS220, T4, Band 7 #TSTECH EEO Statement Maximus is an equal ...

All JobsVtc Operator JobsRemote Vtc Operator JobsRemote Vtc Operator Jobs in Washington, DC

Remote Vtc Operator information

See Washington, DC salary details

$46.4K

$76.1K

$115K

How much do remote vtc operator jobs pay per year?

As of Aug 21, 2026, the average yearly pay for remote vtc operator in Washington, DC is $76,087.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,300.00 and $84,900.00 per year, depending on experience, location, and employer.

What is a remote VTC operator?

Remote VTC Operators are professionals who manage and facilitate video teleconferencing (VTC) sessions from a remote location. Their responsibilities include setting up virtual meeting rooms, troubleshooting technical issues, ensuring secure and high-quality audio/video connections, and providing support to participants during virtual meetings. These operators often work with various conferencing platforms and may serve government, corporate, or educational clients. Their role is crucial for seamless virtual communication, especially in organizations with distributed teams.

What are the key skills and qualifications needed to thrive as a remote VTC operator?

To thrive as a Remote VTC Operator, you need strong technical knowledge of video teleconferencing systems, networking fundamentals, and troubleshooting skills, often backed by relevant certifications or experience in IT support. Familiarity with platforms like Cisco Webex, Zoom, Microsoft Teams, and video/audio hardware is typically required. Excellent communication, attention to detail, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure seamless virtual meetings, minimize technical disruptions, and support effective remote collaboration for organizations.

What are some common challenges faced by remote VTC operators when supporting virtual meetings across different time zones?

Remote VTC Operators often coordinate meetings for participants located in various time zones, which can present scheduling and technical support challenges. They need to ensure that all parties have the correct meeting times, troubleshoot connectivity issues that may arise due to network differences, and remain flexible with their own working hours to provide timely assistance. Effective communication, strong organizational skills, and adaptability are essential to manage these challenges and deliver seamless virtual conferencing experiences.

What is the difference between Remote Vtc Operator vs Remote Dispatch Coordinator?

AspectRemote Vtc OperatorRemote Dispatch Coordinator
CredentialsDriver's license, dispatch software knowledgeLogistics or transportation experience, communication skills
Work EnvironmentHome-based, computer and phone useHome-based or office, coordinating vehicle movements
Industry UsageTransportation, logistics, freightTransportation, logistics, fleet management

The Remote Vtc Operator primarily manages vehicle dispatching and communication with drivers, focusing on real-time coordination. The Remote Dispatch Coordinator oversees broader logistics operations, including planning and scheduling. Both roles require similar skills and industry knowledge but differ in scope and responsibilities.

Remote Vtc Operator jobs near you
Infographic showing various Remote Vtc Operator job openings in Washington, DC as of June 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 48% Physical, 3% Hybrid, and 49% Remote job distribution, with an average salary of $76,087 per year, or $36.6 per hour.

Helpdesk Specialist Tier I

Global Enterprise Services, LLC

Fort Belvoir, VA • Remote

$55K - $67K/yr

Full-time

Re-posted 23 days ago

Job description

GES is seeking an Intermediate Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract. The I3TS program provides enterprise-wide IT support to enable DTRA’s Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA’s internal and external mission partners operating in CONUS and OCONUS locations.

In this role, a successful candidate you will provide IT Service Desk support installing, operating, maintaining, troubleshooting, administrating, and cybersecurity defense of data and applications hosted in the DTRA Data Center on both the classified and unclassified systems.

You will serve as the initial point of contact for IT-related problems and incidents. In this capacity you will provide phone, online and deskside support to users, performing technical triage, troubleshooting, resolving the issues, and following escalation protocols as necessary.

Additional duties will include:

  • Provide great and prompt customer service to DTRA personnel by assisting them with IT-related issues.
  • Document and communicate degradation of services or outage issues information to customers and help with resolution.
  • Analyze, troubleshot, and resolve tickets based on the Help Desk allocation process.
  • Follow ITSM and ITIL processes to ensure quality of services and prompt resolution.
  • Ensure your assigned tickets stay within the program’s AQL/SLA commitments.
  • Open and close tickets in Remedy and/or Service Now.
  • Ensure all tickets, requests, and work orders are properly documented.
  • Create or coordinate the development of Knowledge Base Articles (KBA)
  • Troubleshoot complex problems and able to derive root causes and apply correct fixes or workarounds.
  • Provide support for new employees setting up ADPE (ex. Monitors, keyboard, mouse, VDI, laptop, phone, printer, VTC suite), ensuring network connectivity, and any unresolved account administration providing access to the necessary websites, applications, or services.

Basic Qualifications:

  • Bachelors Degree with 4+ years of relevant experience or a Masters Degree with 2+ years of experience. Additional experience will be considered in lieu of a degree.
  • Active DOD Secret clearance
  • Information Assurance Technician (IAT) Level II
  • Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.
  • Experience meeting service level goals and targets.

Desired Qualifications

  • Experience with Office 365, remote desktop applications, and experience with Windows Server and Cisco networking
  • Certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma,etc.