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Remote Vtc Operator Jobs (NOW HIRING)

Evolver

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Tier 2 IT Support Specialist

Washington, DC · Remote

$42K - $54K/yr

... remote reimaging, and configuration of USDA-standard systems. * Support operating system upgrades, patch management, and deployments. * Troubleshoot and support telecommunications equipment (VTC ...

Evolver Federal

Tier 2 Support - Team Lead

Reston, VA · Remote

... VTC/conference-room equipment, MS Teams, Skype, WebEx, WiFi, VPN, Citrix, print queues, and remote ... operating systems (Windows 10/11), O365, Adobe, Active Directory, wireless devices, and network ...

Evolver Federal

Tier 2 IT Support Specialist

Reston, VA · Remote

... remote reimaging, and configuration of USDA-standard systems. * Support operating system upgrades, patch management, and deployments. * Troubleshoot and support telecommunications equipment (VTC ...

Maximus

Junior Telecoms Engineer

VA · On-site +1

This is a remote position. Maximus is a trusted federal partner supporting mission-critical ... Our work focuses on sustaining, operating, and improving essential government systems and services ...

Maximus

Senior Telecommunications Engineer

VA · On-site +1

Our work focuses on sustaining, operating, and improving essential government systems and services ... and VTC platforms across on-premises, cloud, and hybrid environments. - Design, configure, and ...

Maximus

Senior Telecommunications Engineer

VA · On-site +1

Our work focuses on sustaining, operating, and improving essential government systems and services ... and VTC platforms across on-premises, cloud, and hybrid environments. - Design, configure, and ...

Maximus

Cloud Platform Engineer

VA · On-site +1

$56 - $74.75/hr

This is a remote position. Maximus is a trusted federal partner supporting mission-critical ... Our work focuses on sustaining, operating, and improving essential government systems and services ...

Maximus

Telecommunications Lead

VA · On-site +1

$44K - $57K/yr

Our work focuses on sustaining, operating, and improving essential government systems and services ... VTC, unified communications systems). - Proven experience performing advanced (Tier 3) ...

Maximus

Journeyman System Administrator

VA · On-site +1

Our work focuses on sustaining, operating, and improving essential government systems and services ... Remote Minimum Requirements TCS220, T4, Band 7 #TSTECH EEO Statement Maximus is an equal ...

Maximus

Journeyman System Administrator

VA · On-site +1

Our work focuses on sustaining, operating, and improving essential government systems and services ... Remote Minimum Requirements TCS220, T4, Band 7 #TSTECH EEO Statement Maximus is an equal ...

Goldbelt, Inc.

Senior Cybersecurity Auditor

$100K - $170K/yr

... VTC. * Competent to work at the highest level of all phases of information systems auditing ... Operating Systems (Windows, Unix) * Boundary Defense) Network Policy, Router, Firewall) * Internal ...

Goldbelt, Inc.

Senior Cybersecurity Auditor

$100K - $170K/yr

... VTC. * Competent to work at the highest level of all phases of information systems auditing ... Operating Systems (Windows, Unix) * Boundary Defense) Network Policy, Router, Firewall) * Internal ...

Goldbelt, Inc.

Senior Cybersecurity Auditor

$100K - $170K/yr

Operating Systems (Windows, Unix) * Boundary Defense) Network Policy, Router, Firewall) * Internal ... HBSS (remote console, AV, ABM, PA HIPS, ePO) * Traditional Security (Common, Basic, NCV, SCV)

All JobsVtc Operator JobsRemote Vtc Operator Jobs

Remote Vtc Operator information

See salary details

$41K

$67.2K

$101.5K

How much do remote vtc operator jobs pay per year?

As of Jul 28, 2026, the average yearly pay for remote vtc operator in the United States is $67,179.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Remote VTC Operators when supporting virtual meetings across different time zones?

Remote VTC Operators often coordinate meetings for participants located in various time zones, which can present scheduling and technical support challenges. They need to ensure that all parties have the correct meeting times, troubleshoot connectivity issues that may arise due to network differences, and remain flexible with their own working hours to provide timely assistance. Effective communication, strong organizational skills, and adaptability are essential to manage these challenges and deliver seamless virtual conferencing experiences.

What are the key skills and qualifications needed to thrive as a Remote VTC Operator, and why are they important?

To thrive as a Remote VTC Operator, you need strong technical knowledge of video teleconferencing systems, networking fundamentals, and troubleshooting skills, often backed by relevant certifications or experience in IT support. Familiarity with platforms like Cisco Webex, Zoom, Microsoft Teams, and video/audio hardware is typically required. Excellent communication, attention to detail, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure seamless virtual meetings, minimize technical disruptions, and support effective remote collaboration for organizations.

What is the difference between Remote Vtc Operator vs Remote Dispatch Coordinator?

AspectRemote Vtc OperatorRemote Dispatch Coordinator
CredentialsDriver's license, dispatch software knowledgeLogistics or transportation experience, communication skills
Work EnvironmentHome-based, computer and phone useHome-based or office, coordinating vehicle movements
Industry UsageTransportation, logistics, freightTransportation, logistics, fleet management

The Remote Vtc Operator primarily manages vehicle dispatching and communication with drivers, focusing on real-time coordination. The Remote Dispatch Coordinator oversees broader logistics operations, including planning and scheduling. Both roles require similar skills and industry knowledge but differ in scope and responsibilities.

What are Remote VTC Operators?

Remote VTC Operators are professionals who manage and facilitate video teleconferencing (VTC) sessions from a remote location. Their responsibilities include setting up virtual meeting rooms, troubleshooting technical issues, ensuring secure and high-quality audio/video connections, and providing support to participants during virtual meetings. These operators often work with various conferencing platforms and may serve government, corporate, or educational clients. Their role is crucial for seamless virtual communication, especially in organizations with distributed teams.
What cities are hiring for Remote Vtc Operator jobs? Cities with the most Remote Vtc Operator job openings:
What are the most commonly searched types of Vtc Operator jobs? The most popular types of Vtc Operator jobs are:
What states have the most Remote Vtc Operator jobs? States with the most job openings for Remote Vtc Operator jobs include:
Remote Vtc Operator jobs near you
Infographic showing various Remote Vtc Operator job openings in the United States as of July 2026, with employment types broken down into 35% Full Time, 63% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $67,179 per year, or $32.3 per hour.
Tier 2 IT Support Specialist

Tier 2 IT Support Specialist

Evolver

Washington, DC • Remote

$42K - $54K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

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Job description

The Tier 2 IT Support Specialist serves as a critical escalation point between the USDA's National Tier 1 Service Desk and advanced Tier 3 support teams. This role provides in-depth technical support for hardware, software, networking, and account-related issues, ensuring timely resolution and exceptional customer service. This is a fully remote, after-hours position; support is delivered remotely, outside of standard business hours, with the flexibility to respond to fluctuating ticket volumes and special projects. The Specialist works independently with minimal on-site supervision.

Work Schedule & Remote Requirements

This is a fully remote, after-hours position. The assigned shift will be identified during the hiring process. Support is provided across three coverage windows:

  • Evening shift: 4:30 PM – 1:00 AM.
  • Overnight shift: 1:00 AM – 8:30 AM.
  • Mixed/weekend shift: a combination of hours that includes a weekend shift of 8:00 AM – 4:30 PM.
  • Reliable high-speed internet connection and a secure, distraction-free home workspace are required.
  • Ability to work independently with minimal direct supervision during evening, overnight, and weekend periods.
  • Availability to work scheduled after-hours, weekend, and holiday shifts as assigned.
  • Government-furnished equipment must be maintained and secured in accordance with USDA policy.

Responsibilities

Incident Response & Resolution

  • Respond to escalated tickets from Tier 1 via the Remedy ticketing system.
  • Diagnose, troubleshoot and resolve issues related to VPN connectivity, password resets, and USDA-approved desktop software.
  • Fulfill incidents, change requests, and work orders with a focus on timely resolution to ensure meeting performance metrics and customer satisfaction.

Technical Support & Troubleshooting

  • Provide remote support for hardware and software issues.
  • Perform software installations, remote reimaging, and configuration of USDA-standard systems.
  • Support operating system upgrades, patch management, and deployments.
  • Troubleshoot and support telecommunications equipment (VTC, VoIP, WITS).
  • Resolve issues with printers, peripherals, and network connectivity.

Account & Asset Management

  • Assist with user account provisioning, password resets, and WHfB support.
  • Coordinate remote deployment, shipping, and tracking of loaner devices and other hardware assets.
  • Maintain inventory accuracy through asset and configuration management practices.

Customer Service & Communication

  • Deliver high-quality support via phone, email, chat, and remote-access tools.
  • Communicate technical solutions clearly to non-technical customers.
  • Provide support to senior-level government executives, including the Office of the Secretary and Under Secretaries.

Flexible & Adaptive Support

  • Respond to fluctuating ticket volumes and assist with special IT projects.
  • Maintain availability throughout the assigned after-hours shift to ensure consistent coverage.
  • Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution.

Additional Duties

  • Remotely diagnose and resolve PC and network hardware/software issues, coordinating local hands-on support or device shipment when physical repair is required.
  • Provide advanced support for Microsoft Outlook, Teams, and Office 365.
  • Support Linc-Pass (PIV Card) certificate association and wireless broadband connectivity.
  • Support remote PC refresh and migration (e.g., Windows 10 to Windows 11).
  • Offer end-user training on Microsoft Office 365 and SharePoint Online.

Basic Qualifications

  • Associate's degree in Information Technology or a related field, or equivalent job experience.
  • 2 years of relevant technical support or help desk experience 1 year of experience in hardware/software troubleshooting.
  • 1 year of experience with VPN, networking, and OS upgrades.
  • 1 year of experience in account management, remote imaging, and software deployment.
  • 1 year of experience with telecommunications systems (VTC, VoIP, WITS).
  • 1 year of experience with asset/configuration management.
  • US Citizen with the ability to pass a comprehensive background check and maintain a favorable Public Trust background status.


Company Description

Evolver is a cybersecurity and digital transformation company supporting national defense, federal civilian agencies, and Fortune 500 organizations. We help customers secure critical systems, modernize enterprise technology, and solve complex operational challenges through integrated capabilities spanning cybersecurity, enterprise IT infrastructure, cloud, software development, data analytics, legal technology and eDiscovery, applied AI, and electronic security systems. Our teams combine deep technical expertise with mission understanding to deliver secure, reliable, and scalable solutions that advance performance in high-stakes environments.