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Remote Virtual Reference Librarian Jobs (NOW HIRING)

OneSource Virtual

Sr. Customer Success Manager

OR · Remote

Leveraging customer relationships as needed for prospect references. * Keeping customers informed ... REMOTE You are encouraged to learn and share ideas when you join the OneSource Virtual team. We ...

OneSource Virtual

Garnishment Support Advisor

OR · Remote

... Library content. * Provide troubleshooting support for advanced Workday configuration issues and ... REMOTE You are encouraged to learn and share ideas when you join the OneSource Virtual team. We ...

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Remote Virtual Reference Librarian information

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$26K

$62.1K

$100.5K

How much do remote virtual reference librarian jobs pay per year?

As of Jun 7, 2026, the average yearly pay for remote virtual reference librarian in the United States is $62,056.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,500.00 and $72,500.00 per year, depending on experience, location, and employer.

What is the difference between Remote Virtual Reference Librarian vs Remote Digital Archivist?

AspectRemote Virtual Reference LibrarianRemote Digital Archivist
CredentialsMLS or MLIS, library certificationsMaster's in Library Science, Archival Studies or related
Work EnvironmentPublic or academic libraries, online platformsArchives, museums, digital repositories
Industry UsageLibraries, educational institutionsArchives, cultural institutions
Search & Comparison IntentOnline reference services, information retrievalDigital collections management, preservation

The Remote Virtual Reference Librarian primarily provides online reference and research assistance to library users, focusing on information retrieval and customer service. In contrast, the Remote Digital Archivist manages digital collections, preserves digital assets, and ensures long-term access. While both roles require library or archival credentials and often operate remotely, their core responsibilities and work environments differ, catering to different aspects of information management and user support.

What cities are hiring for Remote Virtual Reference Librarian jobs? Cities with the most Remote Virtual Reference Librarian job openings:
What are the most commonly searched types of Virtual Reference Librarian jobs? The most popular types of Virtual Reference Librarian jobs are:
What states have the most Remote Virtual Reference Librarian jobs? States with the most job openings for Remote Virtual Reference Librarian jobs include:
Remote Virtual Reference Librarian jobs near you
Infographic showing various Remote Virtual Reference Librarian job openings in the United States as of May 2026, with employment types broken down into 89% Full Time, 6% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $62,056 per year, or $29.8 per hour.
Sr. Customer Success Manager

Sr. Customer Success Manager

OneSource Virtual

OR • Remote

Full-time

Posted 18 days ago

Job description

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company's solution atwww.onesourcevirtual.com.

Job Description Summary
The Sr. Customer Success Manager works to ensure customers achieve their desired outcome, with OSV services. As a trusted advisor, Customer Success Managers lead customers through defined success criteria, ensuring customers receive maximum value from our services. Customer Success Managers focus on driving adoption, increasing value, and managing retention.
The Customer Success Manager partners with internal teams to drive a deeper understanding of the customer throughout the organization, leading to improved services and expansion opportunities.

Responsibilities:

  • Handling overall responsibility for managing the customer relationship.

  • Establishing a trusted adviser relationship that works to ensure customer's overall satisfaction with our products and services.

  • Acting as a liaison between the customer and varying OSV servicedelivery areas. The focus is ensuring services adoption and capturing feedback.

  • Developing success plans for customers that outline their critical success factors, metrics and measures for success, potential issues, and provide recommendations.

  • Prioritizing and driving resolution on escalated customer challenges.

  • Promoting opportunities for two-way communication.

  • Monitoring and facilitating the customer's adoption of OSV services and solutions, as well as adoption of the workday technology.

  • Leveraging customer relationships as needed for prospect references.

  • Keeping customers informed of process and procedural changes.

  • Demonstrate competency in the Workday product suite - Financials, HCM, and Payroll.

  • Work with the client project manager and executive team to identify/resolve all issues that could impact satisfaction.

Required Skills / Experience:

  • 2 -5 years in a customer facing services role (consulting or account management) that includes problem solving at both the business owner and executive levels.

  • Proven ability to collaborate and build strong relationships with customers, especially at the executive level.

  • Proven ability to engage across corporate functions (Services, Professional Services, Product Management).

  • Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.

  • Bachelor's degree required or equivalent experience.

  • Excellent organization, time management, and communication skills.

  • Service industry experience a plus.

  • Up to 30% travel

  • Passion for targeted customer focus.

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

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