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Remote Virtual Receptionist Jobs in Powder Springs, GA

Assuranceamerica

Customer Experience Representative

Atlanta, GA · On-site +1

$15.50 - $21/hr

Nebraska is fully remote. All arrangements are subject to business needs. About the ROLE Each day at AssuranceAmerica is different, but as a Customer Experience Representative, you will: * Serve as a ...

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Remote Virtual Receptionist information

See Powder Springs, GA salary details

$9

$16

$23

How much do remote virtual receptionist jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote virtual receptionist in Powder Springs, GA is $16.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $18.89 per hour, depending on experience, location, and employer.

What is a remote virtual receptionist?

A remote virtual receptionist is a professional who manages calls, schedules appointments, and performs administrative tasks for businesses from a remote location, rather than working on-site. They typically handle tasks such as answering phones, taking messages, forwarding calls, and providing customer service. This role enables businesses to have reliable front desk support without the need for a physical receptionist in the office. Virtual receptionists often use specialized software and communication tools to perform their duties efficiently. They are commonly hired by small businesses, medical practices, law firms, and other organizations seeking flexible and cost-effective administrative support.

What are some common challenges faced by remote virtual receptionists and how can they be addressed?

Remote virtual receptionists often face challenges such as managing multiple clients' expectations, handling high call volumes, and maintaining clear communication without in-person cues. Staying organized with digital tools, following detailed scripts or guidelines, and regularly coordinating with client teams can help overcome these obstacles. Additionally, establishing a quiet and professional home workspace and participating in ongoing training ensures consistent, high-quality service.

What are the key skills and qualifications needed to thrive as a remote virtual receptionist?

To thrive as a Remote Virtual Receptionist, you need excellent communication skills, attention to detail, and experience with administrative tasks, often supported by a high school diploma or equivalent. Familiarity with phone systems, scheduling software, and CRM tools is typically required. Outstanding organizational skills, professionalism, and the ability to multitask set top performers apart in this role. These skills ensure efficient client interactions, accurate information handling, and smooth daily operations in a remote environment.

What is the difference between Remote Virtual Receptionist vs Remote Customer Service Representative?

AspectRemote Virtual ReceptionistRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsCustomer service training, communication skills
Work EnvironmentHome office, client officesHome office, call centers
Industry UsageAdministrative support, front desk dutiesCustomer support, sales, technical support
Common Search IntentScheduling, answering calls, front desk tasksHandling customer inquiries, troubleshooting

The Remote Virtual Receptionist primarily handles front desk tasks like answering calls and scheduling, while the Remote Customer Service Representative focuses on assisting customers with inquiries and support. Both roles require strong communication skills and can be performed remotely, but they serve different functions within a business.

What are popular job titles related to Remote Virtual Receptionist jobs in Powder Springs, GA? For Remote Virtual Receptionist jobs in Powder Springs, GA, the most frequently searched job titles are:
What job categories do people searching Remote Virtual Receptionist jobs in Powder Springs, GA look for? The top searched job categories for Remote Virtual Receptionist jobs in Powder Springs, GA are:
What cities near Powder Springs, GA are hiring for Remote Virtual Receptionist jobs? Cities near Powder Springs, GA with the most Remote Virtual Receptionist job openings:
Remote Virtual Receptionist jobs near you
Infographic showing various Remote Virtual Receptionist job openings in Powder Springs, GA as of August 2026, with employment types broken down into 76% Full Time, 18% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $35,090 per year, or $16.9 per hour.

Customer Experience Representative

Assuranceamerica

Atlanta, GA • On-site, Remote

$15.50 - $21/hr

Full-time

Re-posted 15 days ago

Job description

JOIN THE ASSURANCEAMERICA TEAM

Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? Join the AssuranceAmerica team.

For more than 25 years, AssuranceAmerica has provided superior property and casualty insurance products through contracted independent agents and directly to customers. Our team succeeds through diversity of thought, experiences, skills, and backgrounds.

Customer Experience Representative

The Customer Experience Representative will serve as the initial point of contact for our customer, managing inbound calls related to underwriting and billing issues, program inquiries, policy changes, and other corporate matters.

This position requires someone who is enthusiastic about creating positive, solution-focused experiences for others, demonstrates a moderate level of technical proficiency, and maintains a confident and professional phone presence. The ideal candidate will build authentic rapport with agents and policyholders, delivering personalized support that reinforces the value of partnering with or being insured by AssuranceAmerica.

This is a unique opportunity to join a growing company where your impact will be seen, and your career can flourish. High-performing team members in this role will have clear paths to advance within the Customer Experience department or explore new opportunities across other fast-growing areas of the business.

Please note: This position is hiring exclusively for the 12:30 p.m. - 9:00 p.m. ET shift. Work arrangement depends on location: Atlanta, GA, McAllen, TX, Birmingham, AL and Tampa, FL are hybrid; Nebraska is fully remote. All arrangements are subject to business needs.

About the ROLE

Each day at AssuranceAmerica is different, but as a Customer Experience Representative, you will:

  • Serve as a problem-solver on the front lines, responding to inbound customer calls with a focus on identifying root cause of issues, analyzing unique situations, and delivering accurate, personalized solutions that align with company standards and customer needs.

  • Apply sound judgement and critical thinking when assisting with underwriting activities, ensuring timely and appropriate handling of exceptions or nuanced policy scenarios.

  • Navigate and leverage the policy management system efficiently, using its tools to troubleshoot issues, improve processing accuracy, and identify trends or recurring challenges.

  • Collaborate across the team with a solutions-oriented mindset, contributing to team discussions and best practices that enhance customer outcomes and operational effectiveness.

  • Prioritize and organize daily tasks with attention to detail and time management, ensuring timely and thorough resolution of customer inquiries and back-end responsibilities.

  • Consistently meet or exceed departmental KPIs and performance metrics by balancing efficiency with high-quality customer engagement.

  • Demonstrate initiative and a growth mindset, actively seeking opportunities to broaden knowledge across departments and contribute to process improvements - positioning yourself for future advancement into roles in underwriting, sales, claims, or operations.

About YOU

  • You thrive in a fast-paced, technology-driven environment and can adapt quickly to changing demands.

  • You're confident making independent decisions by analyzing multiple data points and applying sound judgment.

  • You consistently demonstrate integrity, professionalism, and accountability in everything you do.

  • You collaborate well with others and contribute positively to a team-oriented culture.

Required

  • Bachelor's degree OR 3 years plus of experience in a role requiring critical thinking, problem resolution, and direct interaction with clients or stakeholders.

  • Creative problem-solving abilities, with the capacity to collaborate across departments and consider diverse perspectives in decision-making.

  • Excellent PC skills.

Preferred

  • Bilingual (English-Spanish).

  • Experience in call center, inside sales, supply chain, or logistics roles involving client support and a solutions-focused approach.

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer.

  • Must be able to lift 15 pounds at times.

  • Must be able to navigate various departments of the organization's physical premises.

Apply