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Remote Virtual Call Center Jobs in Spokane, WA (NOW HIRING)

Talkiatry

Remote Therapist - Washington

Spokane, WA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This job is full time or part time Talkiatry is a virtual mental health practice built by ... No inpatient, IOP/PHP, or crisis-call responsibilities * In-house referral network to/from ...

Corporate Tools

Sales Representative

Post Falls, ID · On-site +1

$40K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Demonstrated experience in a consultative sales role, ideally in a call center or remote environment. * Strong verbal and written communication skills with the ability to articulate solutions clearly ...

Charlie Health

Licensed Mental Health Therapist

Spokane, WA · Remote

$54 - $66/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We deliver personalized, virtual care rooted in connection--between clients and clinicians, care ... LSWAIC, LMHCA, LMFTA, LICSW, LMHC, LMFT Work Type: 100% Remote (W-2) At Charlie Health, we ...

Charlie Health

Licensed Mental Health Therapist

Spokane, WA · Remote

$54 - $66/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We deliver personalized, virtual care rooted in connection--between clients and clinicians, care ... LSWAIC, LMHCA, LMFTA, LICSW, LMHC, LMFT Work Type: 100% Remote (W-2) At Charlie Health, we ...

Charlie Health

Licensed Mental Health Therapist

Spokane, WA · Remote

$54 - $66/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We deliver personalized, virtual care rooted in connection-between clients and clinicians, care ... LSWAIC, LMHCA, LMFTA, LICSW, LMHC, LMFT Work Type: 100% Remote (W-2) At Charlie Health, we ...

All JobsCall Center JobsRemote Virtual Call Center JobsRemote Virtual Call Center Jobs in Spokane, WA

Remote Virtual Call Center information

What is a remote virtual call center?

A remote virtual call center is a customer service operation where agents work from various locations, often from home, instead of a centralized office. These agents connect to the company’s systems using the internet and specialized software to handle customer calls, emails, or chats. Remote virtual call centers offer flexibility for employees and can help companies reduce overhead costs. They are increasingly popular due to advances in technology and the growing demand for remote work opportunities.

What are the key skills and qualifications needed to thrive as a remote virtual call center agent?

To thrive as a Remote Virtual Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is essential. Dependability, patience, and self-motivation are crucial soft skills for excelling in a remote and customer-focused environment. These skills ensure effective customer interactions, efficient problem resolution, and consistent performance in a virtual setting.

What are some common challenges faced by employees in a remote virtual call center, and how can they be managed?

Working in a remote virtual call center often means handling a high volume of calls while maintaining productivity in a home environment. Common challenges include staying focused amidst home distractions, managing technical issues, and maintaining clear communication with both customers and team members. To manage these, it's important to set up a dedicated, quiet workspace, ensure a reliable internet connection, and actively participate in regular team meetings or chat channels. Many organizations also offer training and support resources to help employees stay connected and feel supported while working remotely.

What is the difference between Remote Virtual Call Center vs Remote Customer Service Representative?

AspectRemote Virtual Call CenterRemote Customer Service Representative
CredentialsBasic customer service skills, sometimes training providedSimilar credentials, often requires communication skills training
Work EnvironmentHome-based, centralized call center softwareHome-based, individual customer interactions
Employer & Industry UsageCall centers, telecommunication, retailVarious industries including retail, tech, healthcare
Common Search & ComparisonYesYes

The Remote Virtual Call Center and Remote Customer Service Representative roles both involve assisting customers remotely, often requiring similar skills and credentials. The main difference lies in the scope: call center roles typically involve handling high volumes of calls in a centralized environment, while customer service reps may handle individual inquiries across various channels. Both roles are popular in remote work settings and serve similar industries, making them frequently compared in job searches.

What are the most commonly searched types of Virtual Call Center jobs in Spokane, WA?

The most popular types of Virtual Call Center jobs in Spokane, WA are:

What cities near Spokane, WA are hiring for Remote Virtual Call Center jobs?

Cities near Spokane, WA with the most Remote Virtual Call Center job openings:

Remote Virtual Call Center jobs near you
Infographic showing various Remote Virtual Call Center job openings in Spokane, WA as of August 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 100% Remote job distribution.

Customer Service - Member Services / Healthcare Call Center - Remote (Spokane Area or Renton Area)

Medix

Spokane, WA • On-site, Remote

$16 - $20/hr

Full-time

Medical

Posted 28 days ago

Job description

Overview
We are seeking a candidate to join our team as a Customer Service Representative in Member Services. In this role, you will act as the primary point of contact for healthcare plan members, providing essential support regarding coverage, claims, and benefits. If you are an empathetic, dependable professional looking to grow your career within a top-tier healthcare system, we would love to connect with you!
Key Responsibilities
  • Member & Provider Inquiries: Answer high-volume inbound calls regarding insurance benefits, coverage details, claims status, and billing statements.
  • Issue Resolution: Handle member complaints and work diligently to resolve complex concerns with high empathy and emotional intelligence.
  • System & Website Support: Guide members through website navigation, online account troubleshooting, and locating in-network healthcare providers.
  • Billing & Financial Support: Respond to inquiries concerning premium amounts, remittance, provider assistance units, and Medicare units.
  • Multitasking: Navigate multiple internal computer systems and software tools simultaneously while assisting callers on live lines.

Work Environment & Schedule
  • Work Modality: 100% Remote. Candidates must be local to either Spokane, WA, or Renton, WA, for initial equipment pickup and in the event of tech/outage support.
  • Class Start Date: September 14, 2026.
  • Training Phase: 8:30 AM - 5:00 PM PST (Monday through Friday) for the first 3 weeks. Attendance is mandatory for all training sessions.
  • Nesting Phase: 8:30 AM - 5:00 PM PST for 2 to 3 weeks following classroom training, working directly with hands-on mentors.
  • Regular Schedule: After training and nesting, assigned shifts will fall within the operating window of 7:00 AM - 5:00 PM PST (8-hour daily shifts, 40 hours per week).

Requirements & Qualifications
Required:
  • Experience: Minimum of 1 year of high-volume call center experience.
  • Education: High School Diploma or GED (verification required).
  • Technical Setup: Dedicated, quiet, and private home workspace with high-speed internet.
  • Skills: Strong customer service background, computer proficiency, active listening, and the ability to handle upset callers with patience and professionalism.

Preferred:
  • Background or prior experience working in the healthcare/health insurance industry.

Background & Compliance
  • Full employment history and education verification are required.
  • Pre-employment background check (including Washington criminal search).
  • Drug screen required (note: drug panel tests for marijuana).

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
* As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients
Medix Staffing Solutions logo

About Medix Staffing Solutions

Sourced by ZipRecruiter

Since 2001, we’ve been dedicated to helping you achieve your goals. Medix was created to become a leading provider of workforce solutions for clients and candidates across the healthcare and life sciences industries. Today, we are that leader. Headquartered in Chicago, we have 23 offices across the United States, and staff talent around the world. Medix is committed to fulfilling our core purpose as an organization: to positively impact the lives of our talent, clients, and teammates through employment, philanthropy, and opportunity. The combination of purpose and values has nurtured our thriving culture that encourages our internal team to excel at work and in everyday life.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

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