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Remote Virtual Call Center Jobs in Oklahoma (NOW HIRING)

MICAHTEK INC

Quality Control Agent

Broken Arrow, OK · On-site +1

Part-Time options (both fully remote): 1. Saturday & Sunday 7:00am-3:30pm 2. Friday, Saturday ... Primary Duties and Responsibilities Perform on-line quality control for Call Center Phone Agents.

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Remote Virtual Call Center information

What is a remote virtual call center?

A remote virtual call center is a customer service operation where agents work from various locations, often from home, instead of a centralized office. These agents connect to the company’s systems using the internet and specialized software to handle customer calls, emails, or chats. Remote virtual call centers offer flexibility for employees and can help companies reduce overhead costs. They are increasingly popular due to advances in technology and the growing demand for remote work opportunities.

What are the key skills and qualifications needed to thrive as a remote virtual call center agent?

To thrive as a Remote Virtual Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is essential. Dependability, patience, and self-motivation are crucial soft skills for excelling in a remote and customer-focused environment. These skills ensure effective customer interactions, efficient problem resolution, and consistent performance in a virtual setting.

What are some common challenges faced by employees in a remote virtual call center, and how can they be managed?

Working in a remote virtual call center often means handling a high volume of calls while maintaining productivity in a home environment. Common challenges include staying focused amidst home distractions, managing technical issues, and maintaining clear communication with both customers and team members. To manage these, it's important to set up a dedicated, quiet workspace, ensure a reliable internet connection, and actively participate in regular team meetings or chat channels. Many organizations also offer training and support resources to help employees stay connected and feel supported while working remotely.

What is the difference between Remote Virtual Call Center vs Remote Customer Service Representative?

AspectRemote Virtual Call CenterRemote Customer Service Representative
CredentialsBasic customer service skills, sometimes training providedSimilar credentials, often requires communication skills training
Work EnvironmentHome-based, centralized call center softwareHome-based, individual customer interactions
Employer & Industry UsageCall centers, telecommunication, retailVarious industries including retail, tech, healthcare
Common Search & ComparisonYesYes

The Remote Virtual Call Center and Remote Customer Service Representative roles both involve assisting customers remotely, often requiring similar skills and credentials. The main difference lies in the scope: call center roles typically involve handling high volumes of calls in a centralized environment, while customer service reps may handle individual inquiries across various channels. Both roles are popular in remote work settings and serve similar industries, making them frequently compared in job searches.

What are the most commonly searched types of Virtual Call Center jobs in Oklahoma?

The most popular types of Virtual Call Center jobs in Oklahoma are:

What cities in Oklahoma are hiring for Remote Virtual Call Center jobs?

Cities in Oklahoma with the most Remote Virtual Call Center job openings:

Remote Virtual Call Center jobs near you

Quality Control Agent

MICAHTEK INC

Broken Arrow, OK • On-site, Remote

Full-time, Part-time

Posted 9 days ago

Job description

Description

This position has the options for part-time or full-time availability, and options for fully remote or hybrid remote work locations.

All shifts will be 7:00am-3:30pm. Availability options are outlined below.


Part-Time options (both fully remote):

1. Saturday & Sunday 7:00am-3:30pm

2. Friday, Saturday, & Sunday 7:00am-3:30pm


Full-Time options:

1. Thursday-Monday 7:00am-3:30pm (fully remote)

2. Thursday-Monday 7:00am-3:30pm (hybrid remote: Thurs, Fri, & Mon - in office; Sat & Sun - remote)


If choosing the full-time hybrid remote option, the days in office will be at MicahTek's location at 8215 South Elm Place in Broken Arrow, OK 74011.



The primary responsibility of the Quality Control (QC) Agent is to perform on-line quality control and to grade/monitor incoming calls to provide developmental coaching. 


     Primary Duties and Responsibilities

           Perform on-line quality control for Call Center Phone Agents.

           Check carefully for accuracy on each call record.

           Maintain leading edge knowledge of computer systems.

           Perform developmental coaching with professionalism and integrity.


     Secondary Duties and Responsibilities

           Answer phones in a timely, professional and courteous manner when functioning as a Phone Agent.

           Assist with clerical functions in the Call Center as requested or needed.

           Assist with other miscellaneous functions as requested.

           Participate in department meetings as required.

           Read and adhere to the hot screen messages.

           Maintain acceptable attendance standards for assigned schedule.

Requirements

Must have strong attention to details skills.

Must be able to work well with others.

Must exhibit professionalism.

Must have good oral and written communication skills.

Must have a reliable and satisfactory attendance record.

Apply