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Remote Virtual Call Center Jobs in Hawaii (NOW HIRING)

AmeriSave Mortgage Corp.

$50K - $200K/yr

What You'll Need: * 1+ years of recent mortgage loan origination experience (call center preferred ... This is a remote opportunity. Multiple schedules available. Remote work applicants may not work ...

AmeriSave Mortgage Corp.

$50K - $200K/yr

What You'll Need: * 1+ years of recent mortgage loan origination experience (call center preferred ... Multiple schedules available.Remote work applicants may not work from the following states:

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Remote Virtual Call Center information

What is a remote virtual call center?

A remote virtual call center is a customer service operation where agents work from various locations, often from home, instead of a centralized office. These agents connect to the company’s systems using the internet and specialized software to handle customer calls, emails, or chats. Remote virtual call centers offer flexibility for employees and can help companies reduce overhead costs. They are increasingly popular due to advances in technology and the growing demand for remote work opportunities.

What are the key skills and qualifications needed to thrive as a remote virtual call center agent?

To thrive as a Remote Virtual Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is essential. Dependability, patience, and self-motivation are crucial soft skills for excelling in a remote and customer-focused environment. These skills ensure effective customer interactions, efficient problem resolution, and consistent performance in a virtual setting.

What are some common challenges faced by employees in a remote virtual call center, and how can they be managed?

Working in a remote virtual call center often means handling a high volume of calls while maintaining productivity in a home environment. Common challenges include staying focused amidst home distractions, managing technical issues, and maintaining clear communication with both customers and team members. To manage these, it's important to set up a dedicated, quiet workspace, ensure a reliable internet connection, and actively participate in regular team meetings or chat channels. Many organizations also offer training and support resources to help employees stay connected and feel supported while working remotely.

What is the difference between Remote Virtual Call Center vs Remote Customer Service Representative?

AspectRemote Virtual Call CenterRemote Customer Service Representative
CredentialsBasic customer service skills, sometimes training providedSimilar credentials, often requires communication skills training
Work EnvironmentHome-based, centralized call center softwareHome-based, individual customer interactions
Employer & Industry UsageCall centers, telecommunication, retailVarious industries including retail, tech, healthcare
Common Search & ComparisonYesYes

The Remote Virtual Call Center and Remote Customer Service Representative roles both involve assisting customers remotely, often requiring similar skills and credentials. The main difference lies in the scope: call center roles typically involve handling high volumes of calls in a centralized environment, while customer service reps may handle individual inquiries across various channels. Both roles are popular in remote work settings and serve similar industries, making them frequently compared in job searches.

What are the most commonly searched types of Virtual Call Center jobs in Hawaii?

The most popular types of Virtual Call Center jobs in Hawaii are:

Remote Virtual Call Center jobs near you
Infographic showing various Remote Virtual Call Center job openings in Hawaii as of June 2026, with employment types broken down into 2% Locum Tenens, 90% Full Time, 5% Part Time, and 3% Contract. Highlights an 42% Physical, 2% Hybrid, and 56% Remote job distribution.

Customer Care Representative (Remote - Hawaii)

Waipahu, HI • On-site, Remote

National Jewish Health
1 - 5K employees

6.3

Company rating: 6.3 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Respectful managers

Uninterrupted breaks

Learn more about National Jewish Healthexternal

$19.29 - $23.79/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

National Jewish Health is seeking a remote Customer Care Representative to serve as the first point of contact for Health Initiative Programs. This role supports individuals interested in quitting tobacco by collecting participant information, verifying eligibility, and providing program details through inbound calls while delivering a supportive and professional experience.
Key Responsibilities:
  • Complete intake questionnaires to verify eligibility and accurately document participant information in compliance with HIPAA and client guidelines.
  • Communicate clearly and empathetically to assess participant needs, readiness to change, and support continued engagement in the program.
  • Participate in ongoing training and apply feedback to maintain up-to-date knowledge and meet quality standards.
  • Meet call center metrics and individual performance expectations.

National Jewish Health is the leading respiratory hospital in the nation, recognized for excellence in patient care, research, and education. The organization is committed to improving lives through innovative health programs and a strong focus on community impact. Employees contribute to a mission-driven environment grounded in respect, collaboration, and continuous learning.
Position Summary
The Customer Care Representative is the first point of contact for Health Initiative Programs. This position obtains participant details to verify eligibility and provide program information to callers wanting to quit tobacco.
Essential Duties
  1. Completes an intake questionnaire with participants to verify program eligibility. Documents participant data in compliance with HIPAA requirements, departmental standards and specific client guidelines.
  2. Maintains friendly, confident, open, and effective communication with participants to identify program eligibility and inspire continued participation. Assists participants to help determine participant's goals, readiness to change, and supports the behavior change.
  3. Engages in a process of continuous training, learning, and professional growth including QA scores and feedback to ensure delivery of the latest evidence-based practices, content knowledge and skills.
  4. Maintains call center metrics and individual performance standards.

Other Duties
  1. None

Competencies
  1. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
  2. Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
  3. Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers' and own organization's needs.
  4. Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
  5. Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message

Supervisory or Managerial Responsibility
None
Travel
None
Core Values
  1. Be available to work as scheduled and report to work on time.
  2. Be willing to accept supervision and work well with others.
  3. Be well groomed, appropriately for your role and wear ID Badge visibly.
  4. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
  5. Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.
  6. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
  7. Wears appropriate PPE as outlined by the infection control policies and procedures.
  8. Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications
  1. Education: High School Diploma or equivalent required.
  2. Work Experience: A minimum of two (2) years experience in a customer service position required. Customer service experience in a health care or call center environment preferred.
  3. Special Training, Certification or Licensure: Fluent in English and Spanish preferred.

Salary Range: Salary for this position is set at $20.00/hour. Candidates who are bilingual speaking Spanish will receive an additional $1.00/hour language differential.
Work Setting: This is a fully remote position. Candidates must reside in Colorado, Hawaii, Texas, Arizona, Florida, Illinois, New York, Wisconsin, or California.
Benefits
At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.
  • Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
  • Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
  • Dental & Vision Plans: Coverage effective the first of the month after hire.
  • Retirement Savings: 403(b) plan with employer contributions after two years.
  • Wellness Incentives: Earn up to $200 annually for preventive health activities.
  • Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
  • Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
  • Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
  • Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
  • Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan

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