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Remote Virtual Call Center Jobs in Florida (NOW HIRING)

MDS Communications

Remote Call Center Agent

Orlando, FL · Remote

$15 - $16.50/hr

  • Medical

  • PTO

Florida Remote - FLEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 50 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real ...

MDS Communications

Remote Call Center Agent

Orlando, FL · Remote

$15 - $16.50/hr

  • Medical

  • PTO

Florida Remote - FLEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 50 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real ...

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Call Center Collections Manager

Tampa, FL · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

ASCENSUS

Bilingual Call Center Representative

Miami, FL · Remote

$19/hr

  • Retirement

These positions are 100% fully remote**** The first 4 weeks consist of training from 10:00 am to 6 ... Call Center Representatives handle requests provide explanations regarding benefits and plan ...

ASCENSUS

Bilingual Call Center Representative

Tampa, FL · Remote

$19/hr

  • Retirement

These positions are 100% fully remote**** The first 4 weeks consist of training from 10:00 am to 6 ... Call Center Representatives handle requests provide explanations regarding benefits and plan ...

MDS Communications

Call Center Representative

Orlando, FL · Remote

$15 - $16.50/hr

  • Medical

  • PTO

Florida Remote - FLEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 50 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real ...

ValorVIP

Call Center Collections Agent

Tampa, FL · On-site +1

$14.25 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MDS Communications

Call Center Representative

Orlando, FL · Remote

$15 - $16.50/hr

  • Medical

  • PTO

Florida Remote - FLEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 50 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real ...

MDS Communications

Call Center Representative

Tampa, FL · Remote

$15 - $16.50/hr

  • Medical

  • PTO

Florida Remote - FLEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 50 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real ...

MDS Communications

Call Center Representative

Orlando, FL · Remote

$15 - $16.50/hr

  • Medical

  • PTO

Florida Remote - FLEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 50 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real ...

MDS Communications

Call Center Representative

Orlando, FL · Remote

$15 - $16.50/hr

  • Medical

  • PTO

Florida Remote - FLEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 50 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real ...

MDS Communications

Call Center Representative

Tampa, FL · Remote

$15 - $16.50/hr

  • Medical

  • PTO

Florida Remote - FLEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 50 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real ...

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Showing results 21-40

All JobsCall Center JobsRemote Virtual Call Center JobsRemote Virtual Call Center Jobs in Florida

Remote Virtual Call Center information

What is the difference between Remote Virtual Call Center vs Remote Customer Service Representative?

AspectRemote Virtual Call CenterRemote Customer Service Representative
CredentialsBasic customer service skills, sometimes training providedSimilar credentials, often requires communication skills training
Work EnvironmentHome-based, centralized call center softwareHome-based, individual customer interactions
Employer & Industry UsageCall centers, telecommunication, retailVarious industries including retail, tech, healthcare
Common Search & ComparisonYesYes

The Remote Virtual Call Center and Remote Customer Service Representative roles both involve assisting customers remotely, often requiring similar skills and credentials. The main difference lies in the scope: call center roles typically involve handling high volumes of calls in a centralized environment, while customer service reps may handle individual inquiries across various channels. Both roles are popular in remote work settings and serve similar industries, making them frequently compared in job searches.

What is a remote virtual call center?

A remote virtual call center is a customer service operation where agents work from various locations, often from home, instead of a centralized office. These agents connect to the company’s systems using the internet and specialized software to handle customer calls, emails, or chats. Remote virtual call centers offer flexibility for employees and can help companies reduce overhead costs. They are increasingly popular due to advances in technology and the growing demand for remote work opportunities.

What are some common challenges faced by employees in a remote virtual call center, and how can they be managed?

Working in a remote virtual call center often means handling a high volume of calls while maintaining productivity in a home environment. Common challenges include staying focused amidst home distractions, managing technical issues, and maintaining clear communication with both customers and team members. To manage these, it's important to set up a dedicated, quiet workspace, ensure a reliable internet connection, and actively participate in regular team meetings or chat channels. Many organizations also offer training and support resources to help employees stay connected and feel supported while working remotely.

What are the key skills and qualifications needed to thrive as a remote virtual call center agent?

To thrive as a Remote Virtual Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is essential. Dependability, patience, and self-motivation are crucial soft skills for excelling in a remote and customer-focused environment. These skills ensure effective customer interactions, efficient problem resolution, and consistent performance in a virtual setting.
What are the most commonly searched types of Virtual Call Center jobs in Florida? The most popular types of Virtual Call Center jobs in Florida are:
What cities in Florida are hiring for Remote Virtual Call Center jobs? Cities in Florida with the most Remote Virtual Call Center job openings:
Remote Virtual Call Center jobs near you
Infographic showing various Remote Virtual Call Center job openings in Florida as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Call Center Representative - English & Spanish (Remote)

Stratford Solutions Inc.

Tallahassee, FL • On-site, Remote

$18/hr

Full-time

Re-posted 6 days ago

Job description

Job Title: Call Center Representative - English & Spanish (Remote)
Job Type: • Full-time, Contract
Location: 100% Remote
Shift timing: 10:00Am to 6:00Pm EST
Pay Rate: $18 per hour
We are looking for Spanish Call Center Representatives who can compassionately deliver exceptional customer service. In this role, you will provide high-quality, accurate, and professional responses to customer inquiries while adhering to regulatory and compliance guidelines. Success in this position means delivering service with integrity, building customer rapport, and creating a positive experience for every caller.
Key Responsibilities:
• Handle a high volume of inbound calls (approximately 45-75 calls per day)
• Assist callers by addressing inquiries, resolving issues, and providing appropriate solutions
• Read from and utilize knowledge base articles to ensure accurate and consistent information
• Create and manage service requests based on customer needs
• Identify and appropriately escalate complex or sensitive calls
• Maintain detailed and accurate documentation of customer interactions
• Deliver excellent customer service while remaining professional, patient, and empathetic
• Adhere to company policies, procedures, and compliance standards at all times
Knowledge, Skills, and Abilities:
• Advanced customer service skills with a strong desire to help others
• Strong phone etiquette and interpersonal communication skills
• Proficiency in Microsoft Office and general computer skills
• Experience with keyword searching (Boolean search skills a plus)
• Excellent verbal and written communication skills
• Strong listening and comprehension abilities
• Ability to remain composed, objective, and professional in all situations
• Positive, patient, and confident demeanor
Minimum Education and Experience:
• High School Diploma or GED (preferred)
• 2-3 years of customer service experience (preferred)
• Phone-based customer service experience (strongly preferred)
• Bilingual skills are a plus but not required
Training Schedule:
• Monday through Friday, 9:00 AM - 5:00 PM
• Weekend availability required
Company Culture:
• Detail-oriented - focused on quality and precision
• Outcome-oriented - driven by performance and results
• People-oriented - supportive and fairness-focused
• Team-oriented - collaborative and cooperative

Apply