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The Supervisor, Remote Patient Attendant provides leadership and supervision to all Remote Patient Attendants. Promotes a level of professionalism, leads by example, and encourages a caring, helpful, and responsive attitude toward patient observation and monitoring of assigned high-risk patients. Coordinates and supervises remote video monitoring functions and supports the department as required. The Supervisor, Remote Patient Attendant is responsible for the coordination of remote video monitoring services on his/her shifts; promotes cooperation and assures proper communication flow between Remote Patient Attendants and clinical areas. The incumbent in this role leads and promotes a secure environment for patients and teammates and performs all related job responsibilities in a safe manner.

CORE JOB FUNCTIONS

• Oversees daily department operations to achieve quality results, productivity, and patient satisfaction goals/objectives.

• Supervises, orients, trains, evaluates, and monitors on-the-job performance.

• Audits and maintains department metrics for unit and organizational goals.

• Promotes quality improvement and systems-thinking by openly supporting and consistently communicating the mission of the department and organization. Collaborates with management team on the development, implementation and evaluation of policies and procedures designed to improve quality of care and operational efficiency.

• Promotes culture of safety and responsiveness.

• Assists in developing specific departmental goals, standards, and objectives that directly support the strategic plan and vision of the organization.

• Ensures compliance with policies and standard work for the department to ensure metrics are met and processes are appropriately followed.

• Staffs, trains, and supervises staff- including participation in annual performance evaluations.

• Monitors equipment utilization and oversees proper working order of equipment. Ensures adequate supplies.

• Interacts and effectively communicates with nursing staff and make visits to units as needed.

• Assumes responsibility for staffing and scheduling with appropriate utilization of personnel.

• Assists Director of Nursing with standardization of remote video monitoring processes across inpatient units.

• Onboards and orients new staff to the role, ensuring role responsibilities, training, and competencies.

• Conducts rounds on each staff member throughout the shift to discuss potential/actual issues.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:
High School Diploma or equivalent/relevant experience, certification or license

Certification and Licensing:
Valid State of Florida LPN license required
Refer to department description for applicable certification requirements

Experience:
Minimum 7 years of relevant experience required

Knowledge, Skills and Abilities:

• Performance Management: Ability to set performance goals, provide feedback, conduct evaluations, and effectively delegate tasks.

• Training & Development: Providing employee training and motivation to enhance skills.

• Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others.

• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

• Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively.

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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