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Organizational Change Management (OCM) Lead

About Us:

At Broadpin, we specialize in transforming businesses by putting our clients at the center of everything we do. With deep expertise in Oracle ERP, Oracle Cloud, and industry-specific solutions, we deliver customer-focused consulting, strategic implementation, and exceptional service.

Our tailored Oracle solutions are designed to not only meet but exceed the unique needs of each client. We empower organizations to confidently navigate digital transformation, optimize operations, and achieve sustainable growth. Our commitment to excellence, innovation, and long-term partnerships ensures that our clients are equipped for success in today’s fast-paced digital landscape.

At Broadpin, we don’t just implement technology — we enable transformation.

Job Summary:

The Organizational Change Management (OCM) Lead is responsible for planning, coordinating, and executing change management, communications, training, and user adoption activities to support successful implementation and long-term sustainability of the PMIS solution. The OCM Lead partners with project leadership, business stakeholders, functional teams, and the implementation provider to prepare impacted users and organizations for process, technology, and operational changes.

Key Responsibilities

Change Management Strategy & Planning

• Develop and maintain the Change Management Plan and Tactical Action Plan (TAP).
• Establish OCM governance, success metrics, stakeholder engagement strategies, and adoption roadmaps.
• Conduct organizational readiness assessments and recommend mitigation strategies.
• Lead change impact assessments and identify organizational risks related to adoption and transition.

Stakeholder Engagement

• Identify, analyze, and manage stakeholder groups affected by the transformation implementation.
• Develop stakeholder engagement and sponsorship plans.
• Facilitate stakeholder meetings, workshops, focus groups, and feedback sessions.
• Build organizational support and readiness across departments and user communities.

Communications Management

• Develop and execute project communication strategies and communication plans.
• Create, review, and coordinate distribution of project communications, key messages, leadership updates, and awareness campaigns.
• Ensure communications align with County standards, branding, accessibility, and governance requirements.
• Monitor communication effectiveness and adjust strategies as needed.

Training & Learning Enablement

• Collaborate with project teams and the implementation provider to develop and maintain the training curriculum.
• Oversee development of instructor guides, participant materials, job aids, reference materials, and learning exercises.
• Ensure training content accurately reflects approved business processes and system functionality.
• Coordinate and support Train-the-Trainer and pilot training sessions.

Organizational Readiness & User Adoption

• Assess user readiness and adoption risks throughout the project lifecycle.
• Develop adoption strategies and reinforcement activities to support behavioral change.
• Monitor readiness metrics and recommend corrective actions where needed.
• Support User Acceptance Testing (UAT) readiness, training readiness, and deployment readiness activities.

Training Sandbox & Learning Environment Coordination

• Coordinate with the implementation provider to ensure the training sandbox environment supports learning objectives.
• Validate training scenarios, sample data, user access, and training exercises.
• Support training delivery, user practice sessions, and competency validation activities.

Project Collaboration & Governance

• Work closely with project managers, business leads, SMEs, and implementation partners to align system changes with organizational readiness activities.
• Participate in project workshops, governance meetings, UAT preparation, training events, and deployment planning sessions.
• Ensure all OCM deliverables comply with County methodologies, templates, standards, and governance requirements.

Primary Deliverables

• Change Management Plan
• Change Management Tactical Action Plan (TAP)
• Stakeholder Analysis and Engagement Plans
• Organizational Readiness Assessments
• Change Impact Assessments
• Communication Plans and Materials
• Training Curriculum
• Instructor and Student Training Materials
• Train-the-Trainer Program
• Pilot Training Sessions and Feedback Reports
• User Adoption and Readiness Metrics

Success Measures

• Stakeholders are informed, engaged, and prepared for change.
• Users successfully adopt new PMIS processes and functionality.
• Training completion and competency targets are achieved.
• Organizational readiness milestones are met.
• Business disruption is minimized during transition.
• Project benefits and long-term solution adoption are realized.

Salary Range: $140,000 - $150,000 Per Year

Employment Status: Full-Time

Workplace Type: Remote

Benefits: Health Insurance, HSA, Dental, Vision, Life & Disability, 401(k), FSA

U.S. Citizens/Permanent Residents: We cannot sponsor H1B visas at this time.