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Remote User Testing Jobs in Wellington, FL (NOW HIRING)

EnthuZiastic

Growth Hacker - Remote

Boca Raton, FL · Remote

User Acquisition: * Develop and execute strategies to acquire new users, customers, or leads ... Familiarity with marketing automation tools, A/B testing platforms, web analytics, and data ...

Quora

iOS Engineer -Remote

Boca Raton, FL · Remote

$61.63 - $88.47/hr

Build new user-facing features and help drive the Poe product roadmap * Create tools and ... Own the entire software development process from timeline estimation to coding, testing and release ...

Quora

iOS Engineer -Remote

Lake Worth Beach, FL · Remote

$61.63 - $88.47/hr

Build new user-facing features and help drive the Poe product roadmap * Create tools and ... Own the entire software development process from timeline estimation to coding, testing and release ...

Signature Media

Paid Search Strategist

Boynton Beach, FL · Remote

$65K - $78K/yr

Comfortable testing new advertising platforms and evaluating results objectively * Daily user of AI ... Fully remote position * Unlimited Paid Time Off * Quarterly in-person team meetups * Clear ...

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How much do remote user testing jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote user testing in Wellington, FL is $41.34, according to ZipRecruiter salary data. Most workers in this role earn between $31.68 and $50.34 per hour, depending on experience, location, and employer.

What is a remote user testing?

A Remote User Testing job involves evaluating websites, apps, or other digital products by providing feedback on usability, design, and overall user experience. Testers follow specific instructions to complete tasks while sharing their thoughts and observations. Companies use this feedback to improve their products before launching them to a wider audience. No specialized skills are required, but attention to detail and clear communication are essential. Most remote user testing jobs are freelance or part-time, with testers getting paid per completed test.

What are the key skills and qualifications needed to thrive in remote user testing, and why are they important?

To thrive in Remote User Testing, you need strong attention to detail, analytical thinking, and experience with usability testing, often supported by a background in UX/UI, HCI, or related fields. Familiarity with user testing platforms (such as UserTesting or Lookback.io) and screen recording/annotation tools is commonly required, though formal certifications are not always mandatory. Excellent written and verbal communication, time management, and the ability to provide constructive feedback help you stand out in this role. These skills are crucial for accurately evaluating digital products, delivering clear insights, and ensuring a seamless remote work process.

What are some common challenges faced in remote user testing roles?

One of the most common challenges in remote user testing is maintaining clear communication with product teams when you are not physically present. Testers often need to quickly adapt to different products and testing tools, manage time effectively across multiple projects, and avoid misinterpretation of user feedback due to lack of face-to-face interaction. Working remotely also requires a high level of self-motivation and discipline to meet deadlines without in-person supervision. However, these challenges can be mitigated by proactive communication, thorough documentation of findings, and leveraging collaboration platforms to stay connected with teams.

How do you become a remote user tester?

To become a remote user tester, you typically need to sign up with testing platforms that connect testers with companies, complete profile assessments, and sometimes pass a sample test to demonstrate your ability to evaluate websites or apps. Basic computer skills, a reliable internet connection, and attention to detail are important for success in this role.

How do you become a remote user testing?

To become a remote user tester, you typically need to sign up with testing platforms that connect testers with companies, complete profile assessments, and sometimes pass initial tests to demonstrate your device compatibility and usability skills. Having good communication skills and familiarity with digital devices can improve your chances of being selected. Most roles are flexible and do not require formal certifications, but some platforms may offer training or guidelines for new testers.

How to become a remote user testing?

To become a remote user tester, you should have good communication skills, basic technical knowledge, and the ability to follow detailed instructions. Many companies require you to complete a screening process or sample test to demonstrate your ability to evaluate websites or apps effectively. You can find remote user testing opportunities on specialized platforms that often pay per test or project, and some may require a flexible schedule and a reliable internet connection.

What cities near Wellington, FL are hiring for Remote User Testing jobs?

Cities near Wellington, FL with the most Remote User Testing job openings:

Remote User Testing jobs near you

IT Technical Lead, End User Services

Ocwen Financial Corporation

West Palm Beach, FL • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description


IT Technical Lead - End User Support (US) -ON SITE in West Palm Beach!
Position Summary:
The IT Technical Lead - End User Support serves as the senior technical lead for End User Support and IT Operations across all US-based Onity Group locations, while being headquartered in West Palm Beach, FL.
This is a hands-on technical leadership role that balances strategic direction with operational execution. The position leads the US End User computing environment through advanced technical expertise, project delivery, documentation standards, and support process improvement-ensuring a stable, secure, and high-performing workplace technology experience.
The IT Technical Lead works closely with the distributed US and Global IT support team, guiding technical direction in researching, testing, deploying, and supporting modern desktop and collaboration solutions. The role serves as a senior escalation point, a lead technical resource for US IT operations, and a key partner to business and IT leadership. A strong focus is placed on technical leadership, process maturity, measurable service outcomes, and the thoughtful adoption of emerging technologies, including AI-enabled support tools, to modernize service delivery.
Job Functions and Responsibilities:
Technical Support & Operations
  • Own and oversee all End User Support and desktop operations for US employees, ensuring reliable service for both onsite and remote users.
  • Act as the primary escalation point for complex or high-impact end-user incidents across US locations.
  • Lead the evaluation, testing, and deployment of desktop hardware, operating systems, peripherals, and collaboration technologies to maintain performance, stability, and security.
  • Drive the adoption of AI-assisted technologies (automation tools and self-service capabilities) to improve technician productivity and reduce resolution times.
  • Manage and support the full lifecycle of endpoint devices, peripherals, telecom systems, and collaboration platforms, including Microsoft Teams, call center applications, Intune, and endpoint management tools.
  • Ensure the integrity, security, and compliance of the desktop environment by enforcing build standards, corporate security policies, and configuration baselines.
  • Lead US asset management, from procurement and deployment to refresh, recovery, and safe disposal, maintaining accurate inventory records and audit readiness.
  • Forecast hardware needs and manage procurement planning and refresh cycles to support business growth and budget alignment.

Technical Leadership, Mentorship & Service Excellence
  • Provide day-to-day technical leadership and mentorship to the US End User Support team, supporting onboarding, knowledge transfer, skills development, and technical growth.
  • Establish and enforce service standards, SLAs, and operational KPIs, ensuring consistent, high-quality support across all US sites.
  • Serve as the technical and operational authority for US End User Services, partnering closely with executive leadership, internal IT teams, and third-party vendors.
  • Provide technical leadership during major incidents, guiding resolution efforts and ensuring clear communication to stakeholders.
  • Promote a culture of accountability, technical excellence, continuous learning, and customer-focused service delivery.

Documentation, Process Maturity & Continuous Improvement
  • Architect and sustain a comprehensive documentation and knowledge management strategy, ensuring SOPs, technical guides, and user-facing documentation remain accurate and current.
  • Own data quality and consistency within ITSM tools, ensuring all incidents, requests, assets, and changes are properly recorded to enable reporting and analysis.
  • Analyze operational metrics and trend data to identify root causes, recurring issues, and opportunities for efficiency improvements.
  • Recommend and lead process improvements, automation, and standardization initiatives, partnering with End User Services leadership to mature operations and scale effectively.

What This Role Represents
This position is ideal for a Technical Lead who:
  • Leads through expertise and mentorship, not just delegation
  • Comfortable guiding engineers and leading technical discussions
  • Values documentation, standards, and repeatable processes
  • Thinks proactively about modern support models, automation, and AI-enabled operations
  • Motivated when working with Business Executives, driving support efforts to resolution, and communicating outcomes.

Qualifications:
Required:
  • Proven experience in a senior IT support, operations, or technical lead role across distributed teams or multiple office locations.
  • Minimum 10 years of equivalent, related work experience in IT support and operations.
  • Demonstrated experience implementing or managing AI tools within an IT support context (e.g., AI-driven ticketing analysis, chatbots, or automation workflows).
  • Strong working knowledge of Windows Server, Active Directory, Microsoft Exchange, and modern cloud infrastructures.
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP) and core IT security principles.
  • Experience managing vendors and procurement processes.

Preferred:
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Experience with modern endpoint management tools, specifically Microsoft Intune.
  • Formal certifications (e.g., ITIL Foundation, PMP, CISSP, or Microsoft 365 Certified: Modern Desktop Administrator Associate).

Skills & Attributes
  • Strategic thinker with the ability to translate business needs into technical solutions.
  • Excellent written, verbal, and executive presentation skills.
  • Strong customer-centric mindset with a passion for mentoring peers and advancing high-performing technical teams.
  • Adaptable and forward-thinking, specifically regarding the usage of AI in IT Operations.

Physical Requirements
  • Ability to lift up to 50 pounds on rare occasions.

Training / Licensing Requirements:
  • Must pass the Company's Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

Work Schedule: (Only add if needed)
  • 40 Hours per week, Round the clock IT Support as needed

About Us
Onity Group Inc. is a leading non-bank financial services company providing mortgage servicing and originations solutions through its subsidiary, Onity Mortgage, formerly known as PHH Mortgage. Onity Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs to customers, clients and investors.
At Onity, we strive to earn our customers' loyalty every day. We do this by consistently delivering exceptional service and building trust through reliability, integrity, and following through on our commitments. We operate through the lens of the customer, understand the importance of homeownership, and take pride in helping homeowners. Collectively this fosters long-term relationships, ensuring our customers feel valued and supported. We expect all employees to interact with and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our service delivery standards.
Onity is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to inclusion and equal opportunity ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details.

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