Remote Usaa Customer Service Jobs (NOW HIRING)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Manager within the Life and Health Underwriting team, you will manage the daily operations of Life and Health Underwriting department for a variety of products to contribute to the achievement of financial objectives of the business. Manage employees (underwriters) who underwrite individual insurance applicants and who are dedicated to knowing our members, understanding their individual needs, and providing risk appropriate solutions. Develop employees through regular coaching and feedback that leads to improved results including establishing individual approval authority from $500K to $5 Million. Execute process improvements and lead organizational process changes.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX.  Relocation assistance is not available for this position.

What you'll do:

• Select, develop, and support employees in fulfillment of our Corporate Mission, including establishment of individual approval authorities up to $5 mil.
• Manage employee performance and facilitate professional development and career progression, through effective coaching and feedback, leading to sound business results.
• Proactively identify opportunities to improve operational effectiveness, through implementation and monitoring of processes and performance standards. Partners with Policy Team to create new Underwriting policies and procedures.
• Identifies and provides timely feedback for improvements to key stakeholders (e.g. Senior Leaders, Process and Product Owners).
• Achieve optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Removes obstacles and champion change.
• Participate, coordinate and/or independently leads complex projects to include major system and process improvement initiatives.
• Respond to complex/sensitive customer Service complaints and questions in compliance with State Regulators as well as the National Association on Insurance Commission guidelines.
• Represent department on action teams and other decision-making forums.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.

• 6 years relevant experience with insurance products (selling, underwriting, issuing, servicing, or paying claims).
• 3 years of direct team lead, supervisory or management experience required.
• 2 years of experience in identifying and implementing process improvement opportunities and leading organizational change.
• Extensive knowledge of the function and department processes.
• Ability to analyze data, identify alternative solutions, and validate performance metrics.

What sets you apart:

• Strong people development skills
• Experience with Bestow Underwriting Workbench and/or Accenture Policy Administration system
• Expert experience in Excel and Microsoft Office
• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $103,450- $186,210.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.