Candler, NC · On-site +1
... initial ramp up), great team, and work\-life balance. POSITION SUMMARY The Managed Services ... Ensure remote resolution if at all possible. Be intimately aware of, and effectively manage his or ...
Candler, NC · On-site +1
... initial ramp up), great team, and work\-life balance. POSITION SUMMARY The Managed Services ... Ensure remote resolution if at all possible. Be intimately aware of, and effectively manage his or ...
Charlotte, NC · On-site +1
$17.50 - $22.50/hr
Lead safe equipment start-up, commissioning, and ramp-up * Act as SME for Decorator/Printer ... Experience with start-ups or line launches (preferred) * Strong problem-solving and basic Lean ...
Charlotte, NC · On-site +1
$17.50 - $22.50/hr
Lead safe equipment start-up, commissioning, and ramp-up * Act as SME for Decorator/Printer ... Experience with start-ups or line launches (preferred) * Strong problem-solving and basic Lean ...
Charlotte, NC · Remote
$80K - $120K/yr
Accurately forecast product launches, ramp-ups, and associated revenues for Annual Plan by ... remote team. * Proven time management, prioritization abilities and demonstrated strong project ...
Charlotte, NC · Remote
$80K - $120K/yr
Accurately forecast product launches, ramp-ups, and associated revenues for Annual Plan by ... remote team. * Proven time management, prioritization abilities and demonstrated strong project ...
| Aspect | Remote Ups Ramp | Remote Customer Support Specialist |
|---|---|---|
| Required Credentials | Basic computer skills, onboarding training | Customer service experience, communication skills |
| Work Environment | Remote, warehouse or logistics setting | Remote, office or call center environment |
| Employer & Industry Usage | Logistics, delivery services | Retail, tech, service industries |
| Common Search & Comparison | Focuses on onboarding new delivery drivers | Focuses on assisting customers with issues |
Remote Ups Ramp roles primarily involve onboarding and training new delivery drivers within the logistics industry, requiring basic skills and onboarding training. In contrast, Remote Customer Support Specialists handle customer inquiries and support remotely, often in retail or tech sectors, requiring communication skills and customer service experience. While both are remote roles, they serve different functions within their industries.
For Remote Ups Ramp jobs in North Carolina, the most frequently searched job titles are:
The top searched job categories for Remote Ups Ramp jobs in North Carolina are:
Cities in North Carolina with the most Remote Ups Ramp job openings:
Managed Services Engineer<\/span>
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We are seeking a Managed Services Engineer<\/span> <\/span>to join a well\-respected MSP. Perks include competitive compensation, excellent benefits (including ESOP), hybrid work environment (after training and initial ramp up), great team, and work\-life balance.<\/span>
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POSITION SUMMARY<\/span><\/b>
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The Managed Services Engineer is responsible for the effective management of all assigned tickets and tasks, and to meet customer and company expectations<\/span>.<\/span><\/b>
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ESSENTIAL FUNCTIONS<\/span><\/b>
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The Managed Services, Service Engineer will:<\/span>
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<\/span><\/span><\/span>Put the customers needs first and at the center of every action the Team Lead and the Team Members take.<\/span>
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<\/span><\/span><\/span>Ensure an excellent Customer Experience.<\/span>
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<\/span><\/span><\/span>Meet or exceed customer contract SLAs, commitments, and expectations.<\/span>
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o <\/span><\/span><\/span>For minor service failures or requests, ensure customer is notified within four business hours after receiving notification that their request has been received and dispatch is pending.<\/span>
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o <\/span><\/span><\/span>Ensure resolution on minor failures or requests begins by the end of the next business day after the request is received. Customer must be notified when resolution actions begin.<\/span>
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o <\/span><\/span><\/span>For major failures or critical needs, ensure customer is contacted by telephone call within one hour (24\/7\/365) after receiving a request or automated alert.<\/span>
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o <\/span><\/span><\/span>Ensure resolution on major failures or requests begins within two hours (24\/7\/365) after the request is received. Customer must be notified when resolution actions begin.<\/span>
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o <\/span><\/span><\/span>If onsite service is required for major failures or critical needs, ensure technician is onsite within four hours (24\/7\/365) after the initial request or alert is received.<\/span>
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<\/span><\/span><\/span>Ensure remote resolution if at all possible.<\/span>
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<\/span><\/span><\/span>Be intimately aware of, and effectively manage his or her own open tickets. Review all open tickets with Team Lead at least first thing each morning during Team Stand\-Ups.<\/span>
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<\/span><\/span><\/span>Continue to expand his or her technical knowledge, skillset, and technical certifications.<\/span>
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Experience<\/span><\/u><\/b>
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<\/span><\/span><\/span>2+ years of field experience in information technology and\/or unified communications is preferred.<\/span>
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<\/span><\/span><\/span>2+ years of experience with network, server, and desktop support.<\/span>
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<\/span><\/span><\/span>Experience\/knowledge of traditional network technologies (such as Fortinet, SonicWall, Cisco), switching technologies, firewalls, etc.<\/span>
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<\/span><\/span><\/span>Experience supporting Windows Server<\/span>
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<\/span><\/span><\/span>A solid background providing, or the desire to provide, excellent Customer Experience (CX) is essential.<\/span>
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Recruiting and staffing services
1 - 10 Employees
Brevard, NC, US
2017
