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Remote Union Customer Service Jobs in Kentucky (NOW HIRING)

AO Globe Life

Remote Client Care Representative

Louisville, KY · On-site +1

$15.25 - $21/hr

... unions, as well as associations. Our agents are ready to answer any questions potential ... Schedule appointments, identify customer needs, and market appropriate products and services. What ...

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All JobsUnion Customer Service JobsRemote Union Customer Service JobsRemote Union Customer Service Jobs in Kentucky

Remote Union Customer Service information

What is the difference between Remote Union Customer Service vs Remote Call Center Representative?

AspectRemote Union Customer ServiceRemote Call Center Representative
CredentialsHigh school diploma or equivalent; union-specific trainingHigh school diploma or equivalent; customer service training
Work EnvironmentUnionized settings, often with specific labor agreementsCall centers, remote or on-site, with focus on customer interactions
Industry UsagePublic sector, utilities, transportation, unionized companiesRetail, telecom, tech, and various customer service sectors
Common Search IntentJobs with union benefits and protectionsCustomer service roles in call centers

Remote Union Customer Service roles typically involve working within unionized environments, emphasizing union benefits and specific labor agreements. In contrast, Remote Call Center Representatives focus on handling customer inquiries across various industries, often without union affiliation. Both roles require strong communication skills but differ mainly in work environment and industry context.

Is there a union for remote union customer service workers?

Remote union customer service workers can be represented by labor unions if they organize or join existing unions that cover customer service roles. Union presence varies by company and industry, and some remote workers have successfully formed or joined unions to negotiate better wages, benefits, and working conditions. However, unionization of remote customer service roles is less common than in traditional workplaces.

What are popular job titles related to Remote Union Customer Service jobs in Kentucky?

For Remote Union Customer Service jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Remote Union Customer Service jobs in Kentucky look for?

The top searched job categories for Remote Union Customer Service jobs in Kentucky are:

What cities in Kentucky are hiring for Remote Union Customer Service jobs?

Cities in Kentucky with the most Remote Union Customer Service job openings:

Remote Union Customer Service jobs near you
Infographic showing various Remote Union Customer Service job openings in Kentucky as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% Remote job distribution.

Remote Customer Service Representative

MCI Military Recruitment

Fort Knox, KY • Remote

$14/hr

Full-time

Re-posted 20 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade
  • Explain and position the products and processes with customers
  • Appropriately escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problems solving and effective call handling 

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers