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Remote Unified Communications Engineer Jobs in Alaska

GCI

Desktop Technician I (Future Opening)

Anchorage, AK · On-site +1

$20.75 - $26.25/hr

GCI's Desktop Technician I will be responsible for providing local and remote company employees and ... Provide technical assistance in person, remotely, and via unified communications methods. Working ...

PND Engineers

Geotechnical Engineer

Anchorage, AK · On-site +1

... to remote, and implementing them independently or in a team setting in frozen and thawed ground ... Strong English writing and communication skills * Ability to produce well-organized, clear ...

Siemens

$18 - $50/hr

Strong communication, collaboration, and problem-solving skills. * Passion for applying emerging technologies to real-world engineering challenges. #LI-PLM #LI-Remote #SWSaaS You'll Benefit From The ...

New

Siemens

$18 - $50/hr

Strong communication, collaboration, and problem-solving skills. * Passion for applying emerging technologies to real-world engineering challenges. #LI-PLM #LI-Remote #SWSaaS You'll Benefit From The ...

New

Siemens

$18 - $50/hr

Strong communication, collaboration, and problem-solving skills. * Passion for applying emerging technologies to real-world engineering challenges. #LI-PLM #LI-Remote #SWSaaS You'll Benefit From The ...

New

PND Engineers

Geotechnical Engineer (PE)

Anchorage, AK · On-site +1

... to remote, and implementing them independently or in a team setting in frozen and thawed ground ... Strong English writing and oral communication skills. * Ability to produce well-organized, clear ...

asrcfh

Senior Facilities Engineer

Anchorage, AK · Remote

$106K - $145K/yr

ASRC Communications, Ltd (ASRCC) is seeking a Senior Facilities Engineer for our Installation ... ASRC Federal provides a wide range of remote location operations and maintenance services ...

asrcfh

Senior Facilities Engineer

Anchorage, AK · Remote

$106K - $145K/yr

ASRC Communications, Ltd (ASRCC) is seeking a Senior Facilities Engineer for our Installation ... ASRC Federal provides a wide range of remote location operations and maintenance services ...

Cruz Construction, Inc

Project Engineer

Palmer, AK · On-site +1

Palmer Office / Remote Projects Reports To: VP of Operations Status:Temporary to Regular, Full-Time ... Ability to effectively communicate information and ideas in writing. * Ability to organize multiple ...

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Remote Unified Communications Engineer information

What is a remote unified communications engineer?

A Remote Unified Communications Engineer is responsible for designing, implementing, and maintaining communication systems such as VoIP, video conferencing, and messaging platforms. They ensure seamless collaboration across an organization by troubleshooting technical issues, optimizing network performance, and integrating various communication tools. Working remotely, they provide support and upgrades to enhance system reliability and security. This role requires expertise in platforms like Microsoft Teams, Cisco Unified Communications, or Zoom, along with networking knowledge.

What are the typical daily responsibilities of a remote unified communications engineer?

As a Remote Unified Communications Engineer, your daily responsibilities often include monitoring and troubleshooting unified communications systems, supporting end-users with technical issues, and configuring or maintaining platforms like VoIP, video conferencing, and instant messaging. You may also be involved in planning and implementing system upgrades, integrating new tools, and ensuring security and compliance across communication platforms. Collaboration with IT, security teams, and sometimes end-users is common, as is documenting processes and resolutions for future reference. The role requires strong time management and a proactive approach to keep communication solutions running smoothly for distributed teams.

What are the key skills and qualifications needed to thrive as a remote unified communications engineer?

To thrive as a Remote Unified Communications Engineer, a strong background in network engineering, VoIP technologies, SIP protocols, and experience with platforms like Microsoft Teams, Cisco Webex, or Zoom is essential. Familiarity with network monitoring tools, unified communications systems, and certifications such as CCNA Collaboration or Microsoft Certified: Teams Administrator Associate are highly valuable. Excellent problem-solving skills, proactive communication, and the ability to work independently and collaboratively with distributed teams are key soft skills for success. These skills are critical to ensure reliable, seamless communication solutions and effective support in a remote work environment.

What are popular job titles related to Remote Unified Communications Engineer jobs in Alaska?

For Remote Unified Communications Engineer jobs in Alaska, the most frequently searched job titles are:

What job categories do people searching Remote Unified Communications Engineer jobs in Alaska look for?

The top searched job categories for Remote Unified Communications Engineer jobs in Alaska are:

What cities in Alaska are hiring for Remote Unified Communications Engineer jobs?

Cities in Alaska with the most Remote Unified Communications Engineer job openings:

Remote Unified Communications Engineer jobs near you

Desktop Technician I (Future Opening)

GCI

Anchorage, AK • On-site, Remote

$20.75 - $26.25/hr

Full-time

Re-posted 26 days ago

Key responsibilities

  • Provide technical support for desktop hardware, software, and operating system issues to local and remote employees and contractors.

  • Image, deploy, and configure desktops, laptops, and mobile devices for new hires, repairs, and upgrades.

  • Update and resolve support tickets in Cherwell and JIRA, documenting root causes and resolutions.

Job description


GCI's Desktop Technician I will be responsible for providing local and remote company employees and contractors with technical support for their desktop hardware, software, and operating system requests and issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
Design, develop, test, and implement IT solutions that benefit company business improving processes, applications, and utilities, while providing local and remote employees and contractors with technical support for desktop hardware, software, and operating system issues following documented established procedures.
COMPETENCIES:
  • ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Actively pursuing training and development opportunities to enhance technical skills and knowledge base.
  • BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
  • COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics.
  • CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
  • RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
  • RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. The ability to multi-task and adapt to multiple changing priorities is essential.
  • SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
  • Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.
  • COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Ability to build and maintain effective working relationships with customers, management staff, and peers.
  • COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
    • Strong interpersonal and communication abilities, both written and verbal, while communicating with technical and non-technical customers.
    • Excellent documentation and organizational skills.
    • Excellent active listening and problem-solving skills with the ability to analyze, troubleshoot and resolve user's problems utilizing unified communications tools and in person.
  • Installation and configuration of recent and current Windows OSs, Mac iOs, Intel-based desktop, laptops, and mobile devices, IP-based wired and wireless networks, MS Office Applications, ticketing applications, and Point-of-Sale systems.
  • Apple OS and iOS app support, upgrades, and general troubleshooting.
  • Utilizing JAMF environment to include installations, configurations, and recovery solutions.
  • Software and hardware deployment tools required for developing and deploying images in an enterprise-wide environment.
  • Setup and configure local and network-attached devices.
  • Knowledge of industry standards for network wiring, wireless networks, and installation and maintenance procedures of computer systems' hardware and software.
  • Knowledge of remote access tools such as Beyond Trust Remote Support/Bomgar used to remediate and coordinate remote computer issues and software installs.

Level Definition
Position Title: Desktop Technician I
Grade: T05
Additional Job Requirements:
This is an entry level position within the IT desktop career path. Must have a basic understanding of telecommunications; provide employees and contractors with technical assistance with computer hardware, software, and Operating System configurations and issues. Provide technical assistance in person, remotely, and via unified communications methods. Working under close supervision will execute basic troubleshooting, analyzing and resolution for computer hardware and software support issues.
  • Work with internal employees and external contracting customers in analyzing, troubleshooting, and resolving computer hardware and software support issues.
  • Image and deploy desktops, laptops, and mobile devices as needed for new hires, local and remote repairs, and upgrades, providing users with informal training on computer applications and hardware best practices, and provide customer service from front counter.
  • Update status and/or resolve Tier II support tickets according to priority in the Cherwell and JIRA ticketing systems, documenting root cause and detailed resolution as work is performed.
  • Utilize standard diagnostic tools to troubleshoot and resolve issues with Windows and MAC iOS computers, mobile devices, network connections, point of sale systems, printers, and IP phones.
  • Maintain current Desktop Services SOPs (Standard Operation Procedures), and regularly update any changes through the Knowledge Support Center using enterprise knowledge article repositories.
  • Prepare equipment for shipping and warehouse pickup. Receive, document and inventory incoming packages.

Minimum Qualifications:
Required:
  • High School diploma or equivalent.
  • Minimum two (2) years of experience in technical customer support, desktop users with hardware and/or software applications.

Preferred:
  • Associate degree in information technology/Systems, Computer Science, Communications, electronics, telecommunications or related.
  • Telecommunications experience.
  • CompTIA A+ or CompTIA Network+
  • ITIL Foundations/ACSP/MCP/MCDST/HDI-DST
  • Other telecom industry or job specific certifications.
Required at ALL Levels
DRIVING REQUIREMENTS:
  • This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
  • Work is primarily sedentary, requiring daily routine computer usage.
  • Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
  • Ability to accurately communicate information and ideas to others effectively.
  • Physical agility and effort sufficient to perform job duties safely and effectively.
  • Ability to make valid judgments and decisions.
  • Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
  • Must work well in a team environment and be able to work with a diverse group of people and customers.
  • Virtual workers must comply with remote work policies and agreements.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\ All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

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