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Remote Troubleshooting Jobs in Reston, VA (NOW HIRING)

Mondo

Site Reliability Engineer

Herndon, VA · Remote

$70 - $75/hr

Site Reliability Engineer (DevOps/SRE), location is Remote. The start date is Targeting June 29 for ... Support and maintain cloud-native analytics platforms by troubleshooting production issues ...

CyberSheath

Helpdesk Technician II

Reston, VA · Remote

$83/hr

Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice * Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud ...

ICF

MuleSoft Developer - Remote

Reston, VA · Remote

$52.25 - $69.50/hr

Troubleshoot and resolve integration defects, failed transactions, data issues, API performance ... Remote Office (US99)

Motorola

PremierOne Remote System Admin

Washington, DC · Remote

$90K - $100K/yr

The PremierOne (P1) Remote System Admin will be responsible for traveling to customer sites as ... Ability to troubleshoot application system issues including hardware, network and third-party ...

CipherStaff

Linux System Engineer

Washington, DC · Remote

$122K/yr

Location is remote with occasional office visit in Washington, DC. Salaried job with full benefits ... The scope of work includes troubleshooting systems, implementing cybersecurity tools, and perform ...

CyberSheath

Helpdesk Technician I

Reston, VA · Remote

$20.75 - $28/hr

Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice  * Remotely troubleshoot and resolve client requests involving end-user hardware, software, and ...

Hirekeyz Inc

DevSecOps Engineer

Washington, DC · Remote

Remote / Washington, DC (Remote Flexibility Available) Clearance: Ability to obtain MBI (Tier 2) ... Collaborate with development teams to troubleshoot issues, optimize pipelines, and improve system ...

Digital Links Inc

Messaging Engineer

Rockville, MD · Remote

Rockville, MD (Remote) Experience in Microsoft Exchange (on-premises and Online), Active Directory ... Proven ability to troubleshoot mail flow, manage directory synchronization, and enhance email ...

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Remote Troubleshooting information

What are some common challenges faced in a Remote Troubleshooting role and how can they be addressed?

Remote Troubleshooting professionals often encounter challenges such as limited physical access to devices, communication barriers with clients, and varying levels of technical literacy among end users. These can be addressed by leveraging advanced remote support tools, developing clear and empathetic communication strategies, and providing detailed step-by-step guidance. Additionally, building strong documentation habits and regularly updating one's technical skills can help prevent recurring issues. Working successfully in this role often requires adaptability and resourcefulness to troubleshoot effectively from a distance.

How can I make 2000 a week working from home?

Remote troubleshooting jobs can pay $2000 or more per week if you have strong technical skills, certifications, and experience in areas like IT support, network management, or cybersecurity. Earning this income often requires working full-time hours, building a reputation for reliability, and possibly specializing in high-demand technologies or tools. Freelance platforms and direct client contracts are common ways to find such opportunities.

What job makes 10,000 a month without a degree?

Remote troubleshooting roles, such as technical support specialists or IT help desk technicians, can sometimes pay around $10,000 per month for experienced professionals. These jobs often require strong problem-solving skills, technical knowledge, and certifications like CompTIA or Cisco, but typically do not require a college degree.

What is a Remote Troubleshooting job?

A Remote Troubleshooting job involves diagnosing and resolving technical issues for customers or employees from a remote location. This can include software problems, network connectivity issues, hardware troubleshooting, and system configurations. Support is typically provided via phone, email, chat, or remote desktop software. Technicians use diagnostic tools and guides to identify the root causes and offer step-by-step solutions. Strong problem-solving skills and technical knowledge are essential for success in this role.

How to make $80,000 a year working from home?

Remote troubleshooting roles can pay $80,000 or more annually by gaining specialized technical skills, certifications, and experience in areas like network, software, or hardware support. Building a strong skill set, obtaining relevant certifications, and working for companies that offer remote positions with competitive salaries are key factors to reaching this income level.

How to make $1000 a week remotely?

Remote troubleshooting jobs can pay $1000 or more per week depending on experience, skill level, and the complexity of issues handled. To achieve this, professionals often work as freelance or contract troubleshooters, providing technical support, network diagnostics, or software fixes, and may need certifications like CompTIA or Cisco. Building a strong reputation and offering specialized services can help increase earnings in this field.

What are the key skills and qualifications needed to thrive in the Remote Troubleshooting position, and why are they important?

To thrive in Remote Troubleshooting, you need strong analytical skills, technical proficiency in diagnosing and resolving hardware or software issues, and experience with relevant IT systems or platforms. Familiarity with remote access tools, ticketing systems, and certifications such as CompTIA A+ or Microsoft Certified Professional are commonly required. Excellent written and verbal communication, patience, and a customer-oriented mindset are crucial soft skills for this position. These abilities ensure swift, accurate resolution of technical problems while maintaining high customer satisfaction in a remote work environment.

What are popular job titles related to Remote Troubleshooting jobs in Reston, VA? For Remote Troubleshooting jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Remote Troubleshooting jobs in Reston, VA look for? The top searched job categories for Remote Troubleshooting jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote Troubleshooting jobs? Cities near Reston, VA with the most Remote Troubleshooting job openings:
Remote Troubleshooting jobs near you
Infographic showing various Remote Troubleshooting job openings in Reston, VA as of June 2026, with employment types broken down into 58% Full Time, and 42% Contract. Highlights an 100% Remote job distribution.
Remote Support Technician Lead

Remote Support Technician Lead

ManTech International

Mclean, VA • On-site, Remote

$44K - $57K/yr

Full-time

Posted 28 days ago

ManTech rating

8.8

Company rating: 8.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

32nd of 188 rated software companies

Job description

General information
Requisition #
R67082
Locations
USA-VA-McLean
Posting Date
04/13/2026
Security Clearance Required
TS/SCI w/ Poly
Remote Type
Onsite
Time Type
Full time
Description & Requirements
Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with MANTECH!
MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician Lead to join our team in McLean, VA. In this role, you will work collaboratively in a 24/7 operational team to efficiently triage, categorize, and resolve Tier 0-2 incidents and requests, supporting IT infrastructure and mission-critical applications with thorough problem identification and follow-up.
Responsibilities include, but are not limited to:
  • Manage 24x7 IT service desk operations, including staffing, scheduling, and shift coverage, while leading, mentoring, and training staff to ensure continuous service and a high-performing team.
  • Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking.
  • Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support.
  • Provide user support and basic training for common applications, system procedures, and office productivity tools.
  • Collaborate with cross-functional IT teams-including network, systems engineering, and application development-to restore services and address complex problems.
  • Manage user accounts, access permissions, and perform special administrative tasks while maintaining clear documentation and adhering to security protocols.
  • Travel locally between customer buildings, as required.
  • Will have supervisory responsibilities, to include but not limited to: interviewing, hiring, career enablement, timecards, performance counseling, compensation planning, and requisition creation.
  • Work collaboratively as part of a team during 8-hour shifts scheduled between 6:00 AM and 6:00 PM. This office support 24x7 operations, including weekends and holidays.

Minimum Qualifications:
  • High School Diploma with 8+ years of experience, an Associate's Degree with 6+ years of experience, or a Bachelor's Degree with 4+ years of experience.
  • Experience managing or leading a 24x7 IT service desk or technical support team in an enterprise environment.
  • Experience resolving technical problems and answering queries via telephone or self-service involving hardware, software, networks, system/application access, and telecommunications.
  • Knowledge of Windows Active Directory, multiple desktop programs, configuration and debugging techniques.
  • Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.
  • Familiarity with TCP/IP, general networking issues, virus scanning services, and desktop/laptop/peripheral support.

Preferred Qualifications:
  • Related work experience in a technical help desk position.
  • Special non-commercial systems administrator experience (access management/file transfer).
  • Experience with ServiceNow ITSM & ITBM.
  • Strong communication skills and the ability to exchange accurate information with coworkers, management, and customers.
  • Adaptability to quickly changing tasks and requirements, and eagerness to learn new skills while on the job.

Clearance Requirements:
  • Must have a current/active TS/SCI with Polygraph.

Physical Requirements:
  • Must be able to remain in a stationary position at least 50% of the time.
  • Constantly operate a computer, phone, and other office equipment for extended periods of time.
  • Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers.

MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

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