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Remote Troubleshooting Jobs in New Port Richey, FL

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Field Service Engineer

Clearwater, FL · Remote

$80K - $100K/yr

Provide remote troubleshooting support to customers and internal service personnel * Document service findings and contribute to machine procedures and SOPs What We're Looking For * 5+ years of ...

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Interface Engineer (HL7) - Remote | Contract We're hiring a hands-on Interface Engineer to support ... Troubleshoot integration and system issues * Work with EMR/EHR and PACS systems * Perform SQL-based ...

Remote Customer Service Specialist

Tampa, FL · On-site +1

$16 - $21.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Help customers with orders, shipping questions, product details, and troubleshooting * Track and ...

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Remote Troubleshooting information

What is remote troubleshooting?

A Remote Troubleshooting job involves diagnosing and resolving technical issues for customers or employees from a remote location. This can include software problems, network connectivity issues, hardware troubleshooting, and system configurations. Support is typically provided via phone, email, chat, or remote desktop software. Technicians use diagnostic tools and guides to identify the root causes and offer step-by-step solutions. Strong problem-solving skills and technical knowledge are essential for success in this role.

What skills and qualifications are needed for remote troubleshooting?

To thrive in Remote Troubleshooting, you need strong analytical skills, technical proficiency in diagnosing and resolving hardware or software issues, and experience with relevant IT systems or platforms. Familiarity with remote access tools, ticketing systems, and certifications such as CompTIA A+ or Microsoft Certified Professional are commonly required. Excellent written and verbal communication, patience, and a customer-oriented mindset are crucial soft skills for this position. These abilities ensure swift, accurate resolution of technical problems while maintaining high customer satisfaction in a remote work environment.

What are common challenges in remote troubleshooting and how can they be addressed?

Remote Troubleshooting professionals often encounter challenges such as limited physical access to devices, communication barriers with clients, and varying levels of technical literacy among end users. These can be addressed by leveraging advanced remote support tools, developing clear and empathetic communication strategies, and providing detailed step-by-step guidance. Additionally, building strong documentation habits and regularly updating one's technical skills can help prevent recurring issues. Working successfully in this role often requires adaptability and resourcefulness to troubleshoot effectively from a distance.

What cities near New Port Richey, FL are hiring for Remote Troubleshooting jobs?

Cities near New Port Richey, FL with the most Remote Troubleshooting job openings:

Field Service Engineer

Quanta US

Clearwater, FL • Remote

$80K - $100K/yr

Full-time

Medical, Dental, Vision

Posted 10 days ago

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Job description

Are you a hands-on Field Service Engineer, Controls Technician, or Mechatronics professional who enjoys troubleshooting complex automated machinery and solving problems in the field?

We are partnering with a growing international manufacturer of advanced automated machinery that is expanding its U.S. service organization. This is an excellent opportunity to join a highly technical team supporting sophisticated automation equipment throughout North America.

This is a true mechatronic position, combining approximately 60–70% electrical/controls troubleshooting with 30–40% mechanical work. You will work directly with PLC-controlled automated machinery, diagnosing electrical, controls, software, and mechanical issues during installations, commissioning, startups, and ongoing service.


Important: You do not need to be a PLC programmer or develop programs from scratch. We are looking for someone who can get online with an existing PLC program, understand the logic, and use it to effectively troubleshoot the machine.


What You'll Be Doing

  • Install, commission, start up, and service sophisticated automated machinery at customer facilities
  • Troubleshoot Allen-Bradley PLC-controlled equipment, including Studio 5000 and FactoryTalk environments
  • Read and interpret existing Ladder Logic, Structured Text, and Function Block programs to diagnose equipment issues
  • Troubleshoot HMIs, sensors, actuators, motors, drives, I/O, and other automation components
  • Diagnose electrical issues using schematics, control panel layouts, and technical documentation
  • Perform hands-on mechanical troubleshooting involving chains, sprockets, belts, gearboxes, drives, alignment, pneumatics, and hydraulics
  • Determine whether machine problems originate from the controls, electrical, mechanical, or process side of the system
  • Support machine installations from initial setup through commissioning and production ramp-up
  • Work independently at customer sites while collaborating with engineering and service teams in the U.S. and Europe
  • Provide remote troubleshooting support to customers and internal service personnel
  • Document service findings and contribute to machine procedures and SOPs


What We're Looking For

  • 5+ years of relevant experience in field service, controls, automation, mechatronics, or industrial machinery with a degree, or 7+ years without a bachelor's degree
  • Strong Allen-Bradley PLC troubleshooting experience
  • Experience with Studio 5000 and/or FactoryTalk
  • Ability to read and troubleshoot existing PLC logic
  • Strong electrical troubleshooting skills and ability to read electrical schematics
  • Solid hands-on mechanical troubleshooting ability
  • Experience with industrial automation, automated machinery, or complex production equipment
  • Ability to troubleshoot sensors, actuators, drives, motors, and I/O
  • Comfortable working independently at customer facilities
  • Willing and able to travel extensively throughout the U.S., Canada, and Mexico, with occasional international travel
  • Comfortable with assignments that may range from several days to multiple consecutive weeks
  • Valid passport or ability to obtain one shortly after joining
  • Experience with Schneider, Beckhoff, or Beijer PLC/HMI platforms is a plus, as is previous experience servicing packaging, processing, material handling, robotic, or other automated machinery.


Compensation & Benefits

  • $80,000–$100,000 base salary, depending on experience
  • 100% employer-paid employee health insurance
  • Dental and vision coverage
  • 401(k) with 4% employer match
  • 15 days PTO
  • Company-paid travel expenses and company card
  • Rental vehicles provided for applicable travel assignments


If you are an experienced Field Service or Automation professional who enjoys being hands-on, solving challenging technical problems, and working with advanced automated machinery, we would love to speak with you.


Apply today to learn more about the opportunity and the organization.

Company Description

At Quanta we dedicate all of our attention to the Human Capital. We’re a recruiting and HR consulting firm specializing in connecting employers nationwide with the most qualified talent across a variety of industries and business functions.

Our primary focus is on North American and Italian clients and we provide a complete suite of HR solutions, including Executive & Management Search, HR Consulting, and Flexible Staffing.

We are a team of people with international backgrounds, different expertise and seniority. We were brought together by our common passion in the key element that makes any organization possible: the human element.

We are passionate about what we do and enjoy and have fun doing it. Our approach is very personable and we obsess over one constant: uncompromising quality.