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Remote Troubleshooting Jobs in Oklahoma (NOW HIRING)

Abbott

Field Service Engineer II- Tulsa, OK

Tulsa, OK · Remote

Proficiencyin computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting) * Effective communication and interpersonal skills. Learn more about ...

Abbott

Field Service Engineer II- Tulsa, OK

Tulsa, OK · Remote

Proficiencyin computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting) * Effective communication and interpersonal skills. Learn more about ...

Brunswick

Technical Support Associate - Lowrance

Tulsa, OK · On-site +1

$37K - $52K/yr

Perform remote troubleshooting using schematics and internal tools * Document customer cases in CRM systems, and analyze service trends to improve quality * Collaborate with internal teams to enhance ...

New

Lund Boats

Technical Support Associate - Lowrance

Tulsa, OK · On-site +1

$37K - $52K/yr

Perform remote troubleshooting using schematics and internal tools * Document customer cases in CRM systems, and analyze service trends to improve quality * Collaborate with internal teams to enhance ...

Posted today

ForgeFit

Remote Customer Service Specialist

Norman, OK · On-site +1

$14.75 - $19.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Help customers with orders, shipping questions, product details, and troubleshooting * Track and ...

ForgeFit

Remote Customer Service Specialist

Norman, OK · On-site +1

$14.75 - $19.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Help customers with orders, shipping questions, product details, and troubleshooting * Track and ...

ForgeFit

Remote Customer Service Specialist

Tulsa, OK · On-site +1

$15.50 - $20.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Help customers with orders, shipping questions, product details, and troubleshooting * Track and ...

ForgeFit

Remote Customer Service Specialist

Oklahoma City, OK · On-site +1

$15.75 - $21/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Help customers with orders, shipping questions, product details, and troubleshooting * Track and ...

ForgeFit

Remote Customer Service Specialist

Broken Arrow, OK · On-site +1

$15 - $19.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Help customers with orders, shipping questions, product details, and troubleshooting * Track and ...

Harris

(Remote) Senior Software Engineer

Kansas, OK · Remote

$97K - $128K/yr

... troubleshooting, code quality, and mentoring within a fast-paced healthcare technology environment ... This remote role welcomes candidates anywhere in the US. Salary: 110K - 135K What your impact will ...

Harris

(Remote) Senior Software Engineer

Kansas, OK · Remote

$97K - $128K/yr

... troubleshooting, code quality, and mentoring within a fast-paced healthcare technology environment ... This remote role welcomes candidates anywhere in the US. Salary: 110K - 135K What your impact will ...

Harris

(Remote) Software Developer

Kansas, OK · On-site +1

Troubleshoot and debug applications to optimize performance. * Take part in code reviews and ... Remote work and more! About MACC: Telecommunication companies of all sizes across the United States ...

Harris

(Remote) Software Developer

Kansas, OK · On-site +1

Troubleshoot and debug applications to optimize performance. * Take part in code reviews and ... Remote work and more! About MACC: Telecommunication companies of all sizes across the United States ...

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Remote Troubleshooting information

What is remote troubleshooting?

A Remote Troubleshooting job involves diagnosing and resolving technical issues for customers or employees from a remote location. This can include software problems, network connectivity issues, hardware troubleshooting, and system configurations. Support is typically provided via phone, email, chat, or remote desktop software. Technicians use diagnostic tools and guides to identify the root causes and offer step-by-step solutions. Strong problem-solving skills and technical knowledge are essential for success in this role.

What skills and qualifications are needed for remote troubleshooting?

To thrive in Remote Troubleshooting, you need strong analytical skills, technical proficiency in diagnosing and resolving hardware or software issues, and experience with relevant IT systems or platforms. Familiarity with remote access tools, ticketing systems, and certifications such as CompTIA A+ or Microsoft Certified Professional are commonly required. Excellent written and verbal communication, patience, and a customer-oriented mindset are crucial soft skills for this position. These abilities ensure swift, accurate resolution of technical problems while maintaining high customer satisfaction in a remote work environment.

What are common challenges in remote troubleshooting and how can they be addressed?

Remote Troubleshooting professionals often encounter challenges such as limited physical access to devices, communication barriers with clients, and varying levels of technical literacy among end users. These can be addressed by leveraging advanced remote support tools, developing clear and empathetic communication strategies, and providing detailed step-by-step guidance. Additionally, building strong documentation habits and regularly updating one's technical skills can help prevent recurring issues. Working successfully in this role often requires adaptability and resourcefulness to troubleshoot effectively from a distance.

What are popular job titles related to Remote Troubleshooting jobs in Oklahoma?

For Remote Troubleshooting jobs in Oklahoma, the most frequently searched job titles are:

What job categories do people searching Remote Troubleshooting jobs in Oklahoma look for?

The top searched job categories for Remote Troubleshooting jobs in Oklahoma are:

What cities in Oklahoma are hiring for Remote Troubleshooting jobs?

Cities in Oklahoma with the most Remote Troubleshooting job openings:

Remote Troubleshooting jobs near you
Infographic showing various Remote Troubleshooting job openings in Oklahoma as of August 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Temporary. Highlights an 100% Remote job distribution.

Technical Support Specialist (Machinery) - 3rd Shift

pregis

Tulsa, OK • Remote

Full-time

Posted 21 days ago

Pregis rating

6.9

Company rating: 6.9 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

75th of 122 rated packaging manufacturers

Job description

Job Title: Technical Support Specialist - 10pm-6am         

Reports To: Service Support Manager 

Fully Remote Role

Summary of Job 

The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production equipment to protect uptime and minimize unnecessary field service dispatches. This role serves as the Technical Support Operations Center (TSOC) frontline support; using structured workflows, FSM tools, telemetry, and remote diagnostics to restore operation and avoid truck rolls. Provide accurate information to ensure seamless handoff and operational excellence when escalation to Field Technical service is required. 

Essential Functions and Responsibilities  

  • Technical Intake & Triage 
  • Serve as the first technical point of contact for inbound customer support requests. 
  • Perform structured intake to identify machine state, fault conditions, safety concerns, and production impact. 
  • Prioritize tickets based on uptime risk, SLA requirements, and customer impact. 
  • Determine whether issues can be resolved remotely or require escalation to onsite Field Technical Solutions. 
  • Remote Technical Recovery 
  • Execute remote troubleshooting using HMI data, alarms, error logs, telemetry, and customerprovided observations. 
  • Guide customers through safe corrective actions to restore operation whenever possible. 
  • Resolve issues remotely to avoid unnecessary truck rolls while maintaining safety and quality standards. 
  • Escalate complex or unresolved issues with complete technical context and documented findings. 
  • Field Service Coordination 
  • Initiate Work Orders and support field service scheduling when onsite response is required. 
  • Ensure accurate problem descriptions, parts identification, and job scope are provided to field technicians. 
  • Support travel time optimization and technician utilization through clean, complete case data. 
  • Collaborate with Field Technical Solutions to support First Visit Fix Rate objectives. 
  • Ticket Documentation & Data Quality 
  • Document all tickets accurately and consistently in C4C and Field Service Management systems. 
  • Capture failure modes, corrective actions, resolution outcomes, and repeat issue indicators. 
  • Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics. 
  • Identify recurring issues and communicate trends to Operations, Engineering, and Product teams. 

Key Performance Indicators 

  • Technical Support Average Response Time 
  • First Contact Fix Rate 
  • Truck Roll Avoidance  
  • Missed Calls and After Hours Call Handling 

Education and Experience 

Required: 

  • 3+ years of experience in technical support, field service support, or equipment troubleshooting. 
  • Handson experience supporting electromechanical or automated equipment. 
  • Ability to troubleshoot systems using logical, structured diagnostic approaches. 

Preferred: 

  • Experience supporting capital equipment, automation, or packaging machinery. 
  • Remote technical support background. 
  • Familiarity with PLCs, HMIs, sensors, pneumatics, and industrial communication networks. 

Job Requirements 

Required 

  • Strong technical troubleshooting and customer communication skills. 
  • Ability to perform calmly and effectively in highpressure downtime situations. 
  • High attention to detail in documentation and system updates. 
  • Proficiency with Field Service Management platforms and digital workflows. 

Preferred 

  • Experience with telemetry, remote monitoring, or automated reporting tools. 
  • Understanding of service KPIs such as FCFR, MTTR, and SLA compliance. 
  • Crossfunctional collaboration experience with Field Service, Engineering, and Operations teams. 
  • Experience with Customer Resource Management (CRM) tool. – i.e. C4C, Salesforce 

 
Competency 

  • Customer Focus 
  • Operational Discipline 
  • Data Accuracy 
  • CrossFunctional Collaboration 
  • Communication Clarity 
  • Problem Solving 
  • Ownership & Accountability

#SYS1

What Pregis employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Pregis

Sourced by ZipRecruiter

Industry

Plastics packaging film and sheet (including laminated) manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Deerfield, IL, US

Year founded

2005

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