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Remote Troubleshooting Jobs in Iowa (NOW HIRING)

Afni, Inc.

Remote Customer Service Representative

IA · On-site +1

$15.50 - $21.25/hr

... to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will ... What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial ...

Qcells

Senior Commissioning Manager

Ankeny, IA · On-site +1

Remote COMMISSIONING MANAGER Hanwha Qcells USA Corp (Qcells USA), headquartered in Irvine, CA ... Coordinate and perform energization, start-up and troubleshooting of substations and commissioned ...

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Remote Troubleshooting information

See Iowa salary details

$20.5K

$66.2K

$150.6K

How much do remote troubleshooting jobs pay per year?

As of Sep 13, 2026, the average yearly pay for remote troubleshooting in Iowa is $66,186.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,396.00 and $85,987.00 per year, depending on experience, location, and employer.

What is remote troubleshooting?

A Remote Troubleshooting job involves diagnosing and resolving technical issues for customers or employees from a remote location. This can include software problems, network connectivity issues, hardware troubleshooting, and system configurations. Support is typically provided via phone, email, chat, or remote desktop software. Technicians use diagnostic tools and guides to identify the root causes and offer step-by-step solutions. Strong problem-solving skills and technical knowledge are essential for success in this role.

What skills and qualifications are needed for remote troubleshooting?

To thrive in Remote Troubleshooting, you need strong analytical skills, technical proficiency in diagnosing and resolving hardware or software issues, and experience with relevant IT systems or platforms. Familiarity with remote access tools, ticketing systems, and certifications such as CompTIA A+ or Microsoft Certified Professional are commonly required. Excellent written and verbal communication, patience, and a customer-oriented mindset are crucial soft skills for this position. These abilities ensure swift, accurate resolution of technical problems while maintaining high customer satisfaction in a remote work environment.

What are common challenges in remote troubleshooting and how can they be addressed?

Remote Troubleshooting professionals often encounter challenges such as limited physical access to devices, communication barriers with clients, and varying levels of technical literacy among end users. These can be addressed by leveraging advanced remote support tools, developing clear and empathetic communication strategies, and providing detailed step-by-step guidance. Additionally, building strong documentation habits and regularly updating one's technical skills can help prevent recurring issues. Working successfully in this role often requires adaptability and resourcefulness to troubleshoot effectively from a distance.

What are popular job titles related to Remote Troubleshooting jobs in Iowa?

For Remote Troubleshooting jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Remote Troubleshooting jobs in Iowa look for?

The top searched job categories for Remote Troubleshooting jobs in Iowa are:

What cities in Iowa are hiring for Remote Troubleshooting jobs?

Cities in Iowa with the most Remote Troubleshooting job openings:

Remote Troubleshooting jobs near you
Infographic showing various Remote Troubleshooting job openings in Iowa as of August 2026, with employment types broken down into 88% Full Time, 8% Part Time, and 4% Temporary. Highlights an 100% Remote job distribution, with an average salary of $66,186 per year, or $31.8 per hour.

Remote Mainframe Developer

Cedar Rapids, IA • On-site, Remote

Indotronix International Corporation
Recruiting and Staffing Services • 1 - 5K employees
Learn more about Indotronix International Corporationexternal

$48.25 - $62/hr

Full-time

Posted 20 days ago

Job description

Remote Mainframe Developer (zOS) - Intermediate Systems Engineer
Location: Remote (CST Support) | C2C | Cedar Rapids, IA, 52404
About the Role
Join Aegon's global IT team as an Intermediate Systems Engineer supporting our enterprise zOS Mainframe environments. In this fully remote position, you'll play a pivotal role in maintaining, enhancing, and securing critical mainframe infrastructure, with primary coverage during US Central business hours (08:00-16:30 CST) and rotating on-call support. Collaborate with international teams to deliver best-in-class, innovative IT services that drive Aegon's digital transformation and operational excellence.
Responsibilities
- Provide daily operational support for mainframe components and software, ensuring optimal system health and availability
- Install, test, document, and maintain zOS mainframe systems within a sysplex environment
- Manage and troubleshoot BMC Control-D output management systems including mission, decollation, report definitions, and web access
- Proactively monitor key system metrics, identify improvement opportunities, and prevent potential issues through regular software and vendor updates
- Resolve moderate system issues to root cause, working with vendors for advanced troubleshooting and diagnostics
- Support disaster recovery testing and contribute to business continuity planning
- Participate in internal and business-unit-driven projects, including third-party software installations and platform adaptations
- Deliver responsive customer support, fulfilling service requests and supporting on-call rotations (including weekends as needed)
- Continuously improve processes and systems to enhance service reliability and efficiency
Required Skills and Experience
- 4-7 years' experience in a mainframe support role
- Moderate knowledge of z architecture mainframe systems, JCL, TSO/ISPF, SDSF, and BMC Control-D
- Proficiency in at least one mainframe programming language: Assembler, COBOL, REXX, or SAS
- Solid understanding of IT infrastructure, disaster recovery concepts, and documented testing/implementation procedures
- Strong verbal and written communication skills with attention to detail and analytical thinking
- Demonstrated ability to work collaboratively in a diverse, highly distributed team environment
- Commitment to information security and compliance with policy standards
Preferred Skills
- Experience with enterprise-scale sysplex environments and global infrastructure support
- Familiarity with proactive system health monitoring and vendor management
Benefits
- 100% remote work with flexible scheduling and on-call rotation
- Exposure to a global technology environment and modern mainframe practices
- Opportunities for professional growth and advancement within Aegon's international IT organization
- Collaborative, innovative, and inclusive work culture
How to Apply
If you have the technical expertise and collaborative spirit to support Aegon's mainframe platform, apply today by submitting your updated resume. Qualified candidates must be authorized to work in the United States without sponsorship. Background check and drug screening required.
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About Indotronix

Sourced by ZipRecruiter

In 1986, Indotronix established itself in the staffing space. 22 years later, Avani entered the scene, offering consulting and technology development. Finally, in 2016, the two joined forces to begin delivering talent across all areas, from Staffing to Consulting to unique platform development.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Rochester, NY, US

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