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Remote Troubleshooting Jobs in Colorado (NOW HIRING)

Betsol

Telephony Operations Engineer

Broomfield, CO · Remote

$70K - $94K/yr

Learn more at betsol.com BETSOL is hiring remote Contact Center / Telephony Operations Engineers to ... Troubleshoot voice issues (call quality, connectivity, log-in/authentication, endpoints) across ...

New

BETSOL

Telephony Operations Engineer

Broomfield, CO · On-site +1

$70K - $94K/yr

Learn more at betsol.com BETSOL is hiring remote Contact Center / Telephony Operations Engineers to ... Troubleshoot voice issues (call quality, connectivity, log-in/authentication, endpoints) across ...

Valeris

Remote Field Reimbursement Manager

Denver, CO · Remote

As a Remote Field Reimbursement Manager you will help support patient access to critical therapies ... Provide assistance to HCPs to compliantly troubleshoot claims at retail pharmacies for eligible ...

LHH US

Acumatica Consultant

Denver, CO · Remote

Acumatica Consultant Contract Opportunity | Denver Metro Area (Open to Remote) LHH Recruitment ... Troubleshoot and resolve import-related issues. * Support data migration and maintenance activities.

LHH US

Acumatica Consultant

Denver, CO · Remote

Acumatica Consultant Contract Opportunity | Denver Metro Area (Open to Remote) LHH Recruitment ... Troubleshoot and resolve import-related issues. * Support data migration and maintenance activities.

TeamLogic IT

MSP Level 3 Technician

Colorado Springs, CO · On-site +1

$95K - $105K/yr

Role Description This is a full-time remote role for a Level 3 Technician. The Level III Technician will be responsible for advanced troubleshooting and resolving complex technical issues across ...

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Remote Troubleshooting information

What is remote troubleshooting?

A Remote Troubleshooting job involves diagnosing and resolving technical issues for customers or employees from a remote location. This can include software problems, network connectivity issues, hardware troubleshooting, and system configurations. Support is typically provided via phone, email, chat, or remote desktop software. Technicians use diagnostic tools and guides to identify the root causes and offer step-by-step solutions. Strong problem-solving skills and technical knowledge are essential for success in this role.

What skills and qualifications are needed for remote troubleshooting?

To thrive in Remote Troubleshooting, you need strong analytical skills, technical proficiency in diagnosing and resolving hardware or software issues, and experience with relevant IT systems or platforms. Familiarity with remote access tools, ticketing systems, and certifications such as CompTIA A+ or Microsoft Certified Professional are commonly required. Excellent written and verbal communication, patience, and a customer-oriented mindset are crucial soft skills for this position. These abilities ensure swift, accurate resolution of technical problems while maintaining high customer satisfaction in a remote work environment.

What are common challenges in remote troubleshooting and how can they be addressed?

Remote Troubleshooting professionals often encounter challenges such as limited physical access to devices, communication barriers with clients, and varying levels of technical literacy among end users. These can be addressed by leveraging advanced remote support tools, developing clear and empathetic communication strategies, and providing detailed step-by-step guidance. Additionally, building strong documentation habits and regularly updating one's technical skills can help prevent recurring issues. Working successfully in this role often requires adaptability and resourcefulness to troubleshoot effectively from a distance.

What are popular job titles related to Remote Troubleshooting jobs in Colorado?

For Remote Troubleshooting jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Remote Troubleshooting jobs in Colorado look for?

The top searched job categories for Remote Troubleshooting jobs in Colorado are:

What cities in Colorado are hiring for Remote Troubleshooting jobs?

Cities in Colorado with the most Remote Troubleshooting job openings:

Remote Troubleshooting jobs near you
Infographic showing various Remote Troubleshooting job openings in Colorado as of August 2026, with employment types broken down into 88% Full Time, 7% Part Time, and 5% Temporary. Highlights an 100% Remote job distribution.

Telephony Operations Engineer

Broomfield, CO • Remote

Betsol
IT Services • 201 - 500 employees
Learn more about Betsolexternal

$70K - $94K/yr

Full-time

Posted 3 days ago

New

Job description

Company Description

Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. Learn more at betsol.com

Job Description

BETSOL is hiring remote Contact Center / Telephony Operations Engineers to support an enterprise client's migration off Avaya and Cisco contact center platforms to Five9 CCaaS. You will provide Cisco contact center end-user support and overall ticket management while the client's colleagues transition their skills to Five9. This is a fully remote role; offshore candidates are welcome and must work U.S. business hours, or, where that is not possible, provide overlap until noon Eastern on U.S. business days.

Key Responsibilities

  • Implement and support enterprise voice platforms - primarily Cisco, with some Avaya, Five9, and Microsoft Teams
  • Troubleshoot voice issues (call quality, connectivity, log-in/authentication, endpoints) across multi-vendor environments
  • Perform incident triage, escalation, and root cause analysis using tools such as Wireshark, Aternity, and Nectar
  • Manage ServiceNow queues, ticket documentation, and user support workflows
  • Support carrier integrations, SIP trunking, and telecom lifecycle activities (adds, moves, changes)
  • Monitor and optimize voice performance (MOS, latency, jitter, packet loss)
  • Collaborate with IT, network, vendors, and business teams to deliver and maintain solutions
  • Maintain documentation, call flows, and operational procedures
  • Provide mentoring, knowledge sharing, and operational support in a 24x7 environment
  • Apply AI to proactively identify and resolve voice issues, accelerate diagnostics and resolution, automate ticket triage and self-service workflows, and analyze incident and call-quality trends for continuous improvement
Qualifications

Required Skills & Experience

  • 3-5 years of hands-on support experience across enterprise voice platforms (Cisco, Avaya, Five9, Microsoft Teams)
  • Proficiency with diagnostic and monitoring tools (Wireshark, Aternity, Nectar)
  • ServiceNow ticket and queue management
  • Understanding of SIP trunking, carrier integrations, and voice quality metrics (MOS, latency, jitter, packet loss)
  • Familiarity applying AI and automation to voice operations and support workflows
  • Strong troubleshooting, documentation, and collaboration skills; comfortable in a 24x7 operational environment
Additional Information

All your information will be kept confidential according to EEO guidelines.

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