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Remote Triple S Puerto Rico Jobs in Puerto Rico (NOW HIRING)

Contactica

Work With Us

San Juan, PR · Remote

... Puerto Rico, a strong challenger in Latin America, and a dynamic catalyst for growth in the U.S ... remote environment. Apply here and start the journey. Please include a personal letter with your ...

Danaher

Field Application Specialist

Caguas, PR · On-site +1

... Puerto Rico and will be fully remote role . In this role, you will have the opportunity to ... The U.S. EEO posters are available here. For candidates who are based outside of New York City or ...

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Remote Triple S Puerto Rico information

What is the difference between Remote Triple S Puerto Rico vs Remote Medical Billing Specialist?

AspectRemote Triple S Puerto RicoRemote Medical Billing Specialist
CredentialsRelevant certifications in healthcare billing, HIPAA complianceMedical billing certifications, HIPAA knowledge
Work EnvironmentRemote, healthcare provider setting in Puerto RicoRemote, healthcare or insurance companies
Industry UsageHealthcare providers, hospitals in Puerto RicoInsurance companies, healthcare facilities nationwide

Remote Triple S Puerto Rico and Remote Medical Billing Specialist roles both require healthcare billing certifications and involve remote work in healthcare settings. However, Remote Triple S Puerto Rico specifically pertains to billing for healthcare providers in Puerto Rico, while Remote Medical Billing Specialist roles are more broadly focused on insurance and healthcare companies nationwide.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Representative for Triple-S in Puerto Rico, and why are they important?

To excel as a Remote Customer Service Representative for Triple-S Puerto Rico, you generally need a high school diploma or equivalent, strong communication abilities, and fluency in both Spanish and English. Familiarity with customer relationship management (CRM) software, call center telephony systems, and company-specific tools is typically required. Outstanding problem-solving skills, patience, and a customer-focused attitude help individuals stand out in this role. These skills and qualities ensure effective customer interactions, timely resolution of issues, and high satisfaction in a virtual work environment.

What are Remote Triple S Puerto Rico jobs?

Remote Triple S Puerto Rico jobs refer to employment opportunities offered by Triple-S, a leading health insurance company in Puerto Rico, that can be performed from home or any location outside of a traditional office. These positions may include customer service representatives, claims processors, IT specialists, and other administrative roles. Working remotely for Triple S allows employees to enjoy flexibility while contributing to the company's mission of providing quality healthcare services and insurance solutions. Candidates typically need strong communication skills, reliable internet access, and familiarity with digital tools used in the healthcare industry.

What are some common challenges faced by employees working remotely for Triple S Puerto Rico, and how can they be addressed?

One common challenge for remote employees at Triple S Puerto Rico is maintaining effective communication and collaboration with team members across different locations. To address this, the company often uses digital tools such as video conferencing, instant messaging, and project management platforms to facilitate regular check-ins and teamwork. Additionally, remote workers might face difficulties in balancing work-life boundaries; establishing a dedicated workspace and clear daily routines can help manage this. Staying proactive about seeking feedback and participating in virtual team activities can also enhance engagement and professional growth.
What are the most commonly searched types of Triple S Puerto Rico jobs in Puerto Rico? The most popular types of Triple S Puerto Rico jobs in Puerto Rico are:
What are popular job titles related to Remote Triple S Puerto Rico jobs in Puerto Rico? For Remote Triple S Puerto Rico jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Remote Triple S Puerto Rico jobs in Puerto Rico look for? The top searched job categories for Remote Triple S Puerto Rico jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Remote Triple S Puerto Rico jobs? Cities in Puerto Rico with the most Remote Triple S Puerto Rico job openings:
Remote Triple S Puerto Rico jobs near you
Infographic showing various Remote Triple S Puerto Rico job openings in Puerto Rico as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.
Customer Service Representative (San Juan, Puerto Rico)

Customer Service Representative (San Juan, Puerto Rico)

Helpware Inc

San Juan, PR • On-site, Remote

$12.50/hr

Full-time

Posted 13 days ago

Job description

CUSTOMER SERVICE REPRESENTATIVE
Location: Puerto Rico | Office: Remote | Schedule: Monday to Friday | Hours: 8 am - 8 pm EST
About Us
Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. Our team is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. We have offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines.
Overview
As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.
Benefits
  • $12.5 USD per hour.
  • Work from home.
  • Computer equipment.
  • Great culture.
  • Growth opportunities.

Education & Experience
  • High school diploma or equivalent.
  • 1+ year of customer service experience in a fast-paced environment.
  • Bilingual in Spanish (C1) & English (C1).

Skills & Responsibilities
  • Helping transfer calls between patients/pharmacies/doctors
  • Become an expert on the product, knowing all the specifics of its functioning.
  • Provide first-level support to customers via email and/or chat in a timely and professional manner.
  • Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Work on creating, updating, or adjusting customer accounts by documenting personal information.
  • Collaborate with colleagues and management on best practices and insights about any aspect of the job or its duties.
  • Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms.
  • Process and prepare information for auditing and reporting purposes.
  • Update internal and customer-facing knowledge bases
  • Convert clients' feedback into feature requests for the development of the product.
  • Escalate unresolved issues to Tier 2 support or relevant departments, while maintaining ownership of the case until resolution.
  • Effectively communicate technical information to non-technical users.
  • Stay updated on product knowledge and be able to explain features, functionalities, and common troubleshooting steps.
  • Ability to thrive in a fast-paced, dynamic environment with frequent changes.
  • Open to working all shifts as needed by the business.
  • Other related tasks assigned by managers of the Clients and/or Helpware.

Physical and Mental Requirements
  • Must be physically willing and able to sit for an 8-hour shift.
  • Must be physically willing and able to type continuously using a keyboard for a full 8-hour shift.
  • Must be physically willing and able to manage multiple chat conversations simultaneously.
  • Must have the mental resilience to handle difficult or upset customers without experiencing anxiety.
  • Must have the ability to thrive in a high-volume, fast-paced call center environment.

Apply