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Remote Triage Jobs in Silver Spring, MD (NOW HIRING)

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$66K - $109K/yr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... In this role, you will work collaboratively in a 24/7 operational team to efficiently triage ...

Maximus

Director - Pursuit Management

VA · On-site +1

... City Remote Country United States Working time Full-time Description & Requirements Maximus is ... triage, risk assessment, and resource mobilization to ensure timely and disciplined pursuit ...

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Act as facilitation point for the managed services provider for triage and escalations.

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Act as facilitation point for the managed services provider for triage and escalations.

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Act as facilitation point for the managed services provider for triage and escalations.

System One

Voice Analyst

Leesburg, VA · Remote

Hybrid - onsite and remote Responsibilities * Support day-to-day operations for cloud and on ... Act as facilitation point for the managed services provider for triage and escalations.

Valiant Solutions, LLC

SOC Manager

Washington, DC · On-site +1

... to triage alerts. The SOC Manager owns the SOC documentation, including Standard Operating ... Remote work requires a high level of trust in our employees, and we strictly adhere to the details ...

Valiant Solutions, LLC

SOC Manager

Washington, DC · On-site +1

... to triage alerts. The SOC Manager owns the SOC documentation, including Standard Operating ... Remote work requires a high level of trust in our employees, and we strictly adhere to the details ...

TestPros

Senior AI Test Engineer (Remote)

Sterling, VA · Remote

Remote, with occasional travel to customer sites or TestPros labs in Sterling, VA This role ... Exposure to AI-assisted defect triage or root-cause analysis tools that reduce manual investigation ...

TestPros

Senior AI Test Engineer (Remote)

Sterling, VA · On-site +1

$50 - $80/hr

Remote, with occasional travel to customer sites or TestPros labs in Sterling, VA This role ... Exposure to AI-assisted defect triage or root-cause analysis tools that reduce manual investigation ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

... remote Position type: Multiyear contract This is an Application Support/Production Support role for HR systems, centered on ticket triage, incident resolution, ServiceNow operations, Oracle HCM ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

... remote Position type: Multiyear contract This is an Application Support/Production Support role for HR systems, centered on ticket triage, incident resolution, ServiceNow operations, Oracle HCM ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

... remote Position type: Multiyear contract This is an Application Support/Production Support role for HR systems, centered on ticket triage, incident resolution, ServiceNow operations, Oracle HCM ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

... remote Position type: Multiyear contract This is an Application Support/Production Support role for HR systems, centered on ticket triage, incident resolution, ServiceNow operations, Oracle HCM ...

System One

HR Technology Support Analyst

Vienna, VA · Remote

... remote Position type: Multiyear contract This is an Application Support/Production Support role for HR systems, centered on ticket triage, incident resolution, ServiceNow operations, Oracle HCM ...

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Remote Triage information

See Silver Spring, MD salary details

$13

$32

$53

How much do remote triage jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for remote triage in Silver Spring, MD is $32.67, according to ZipRecruiter salary data. Most workers in this role earn between $25.34 and $37.26 per hour, depending on experience, location, and employer.

What is a remote triage?

A Remote Triage job involves assessing and prioritizing incoming inquiries, such as medical cases or IT issues, to determine the urgency and appropriate next steps. Professionals in this role analyze symptoms, reports, or requests and direct them to the correct department or provide immediate guidance. These roles are common in healthcare, tech support, and emergency services, helping to streamline response times and improve efficiency. Strong communication, critical thinking, and problem-solving skills are essential for success in remote triage positions.

What does a remote triage do?

A typical day for a Remote Triage professional involves reviewing patient information, conducting virtual assessments via phone or video, and prioritizing cases according to urgency. You will interact with patients to gather symptoms, offer medical advice, and route them to the appropriate level of care or specialist as needed. Collaboration with healthcare providers and administrative teams is common to ensure seamless care coordination. The remote setting often allows for flexible scheduling, but it also demands strong organizational skills and the ability to manage multiple cases efficiently.

What are the key skills and qualifications needed to thrive in remote triage?

To thrive as a Remote Triage professional, you need a solid understanding of medical terminology, clinical assessment protocols, and strong decision-making abilities, usually supported by a healthcare-related degree or certification. Experience with telehealth platforms, electronic health records (EHR), and secure communication systems is commonly required. Excellent communication, problem-solving, and the ability to remain calm under pressure are crucial soft skills in this role. These skills ensure accurate patient assessment, effective remote coordination, and high-quality care delivery from a distance.

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For Remote Triage jobs in Silver Spring, MD, the most frequently searched job titles are:

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Remote Triage jobs near you
Infographic showing various Remote Triage job openings in Silver Spring, MD as of September 2026, with employment types broken down into 2% As Needed, 69% Full Time, 14% Part Time, and 15% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $67,953 per year, or $32.7 per hour.

Remote Support Technician

Mclean, VA • On-site, Remote

ManTech International
IT Services • 5 - 10K employees
Learn more about ManTech Internationalexternal

$66K - $109K/yr

Full-time

Medical, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

ManTech rating

8.8

Company rating: 8.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Description & Requirements
Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with MANTECH!
MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join our team in McLean, VA. In this role, you will work collaboratively in a 24/7 operational team to efficiently triage, categorize, and resolve Tier 0-2 incidents and requests, supporting IT infrastructure and mission-critical applications with thorough problem identification and follow-up.
Responsibilities include, but are not limited to:
  • Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking.
  • Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support.
  • Provide user support and basic training for common applications, system procedures, and office productivity tools.
  • Collaborate with cross-functional IT teams-including network, systems engineering, and application development-to restore services and address complex problems.
  • Manage user accounts, access permissions, and perform special administrative tasks while maintaining clear documentation and adhering to security protocols.
  • Work required shift from 9:30AM - 6:00PM Monday through Friday, as part of a coverage team operating 24x7 support, to include holidays. Training shift will be 6:00 AM - 2:30PM, 7:00 AM - 3:30PM, or 8:00 AM - 4:30 PM (dependent on trainers' availability) Monday through Friday for the first 2-3+ weeks in McLean, VA.

Minimum Qualifications:
  • High School Diploma with 4+ years of experience, an Associate's Degree with 2+ years of experience, or a Bachelor's Degree.
  • Experience resolving technical problems and answering queries via telephone or self-service involving hardware, software, networks, system/application access, and telecommunications.
  • Knowledge of Windows Active Directory, multiple desktop programs, configuration and debugging techniques.
  • Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.
  • Familiarity with TCP/IP, general networking issues, virus scanning services, and desktop/laptop/peripheral support.

Preferred Qualifications:
  • Related work experience in a technical help desk position.
  • Special non-commercial systems administrator experience (access management/file transfer).
  • Experience with ServiceNow ITSM & ITBM.
  • Strong communication skills and the ability to exchange accurate information with coworkers, management, and customers.
  • Adaptability to quickly changing tasks and requirements, and eagerness to learn new skills while on the job.

Clearance Requirements:
  • Must have a current/active TS/SCI with Polygraph.

Physical Requirements:
  • Must be able to remain in a stationary position at least 50% of the time.
  • Constantly operate a computer, phone, and other office equipment for extended periods of time.
  • Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers.

The projected compensation range for this position is $66,000.00-$109,200.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.
MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

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